Hi everyone -
This week's chat is open (and it turns out last week's is as well). Please leave your questions or comments below and I'll work on responses tomorrow.
Thanks,
Tyler
@zee-chan-jpn-books wrote:
Can anything be done on eBay's end about these Europe VATs getting charged twice for European buyers? I have no doubt that this is hurting sales as buyers getting charged VATs twice are either discouraged from buying from international eBay sellers again, or they simply refuse shipment and it ends up getting returned to sellers, who would then have to issue a refund to these buyers.
My Germany buyer ended up paying 10€ VAT + 6€ DHL fee upon arrival for a $52 USD + $15 shipping sales, when eBay already charged $12 USD VAT!
Perhaps eBay needs to stop charging VATs for Europe and just let the destination countries charge them themselves?!
https://community.ebay.ca/t5/Seller-Central/Europe-VAT/m-p/464655#M129004
Hi @zee-chan-jpn-books - there's not a lot that we can do other than to continue to remind Canada Post that their software isn't yet updated (which we're doing).
You could look at temporarily shipping with another courier until CPC gets this corrected on their end. I know it's less ideal, but there isn't another workaround I can think of that will prevent this.
@bunbar wrote:
3 times in 48 hours I had buyers who bought more than 20 pins from me but there were many doubles that the buyer didn’t order. I deleted the first 2 sales and some of the items got relisted and some didn’t but I have no idea which ones did. So the 3rd time it happened, I clicked on the remove link to cancel the doubles and triples, hoping this would put the items back in my store. But it didn’t. The first time I figured the buyer wasn’t payint attention, but 3 times tells me it’s not them.
Hi @bunbar - that's really odd. I see that these are all multi-purchases of the same item number, so my initial theories aren't applicable.
It's been a long time since I've seen a buyer do an accidental multi-purchase, but it does happen. If you see more buyers continuing to have this happen please contact CS so they can review your account settings (and the buyers') and report it further.
@bunbar wrote:
I got a “Your buyer opened a request” because they didn’t get their order so I brought a copy of what you see in the picture to the PO but the post office said it’s not a valid tracking number. She said there are too many numbers and it should have a CA at the end, Is there any way I can get a proper tracking number so the post office can look into it? This is for an overseas package. I've checked older ones and they are all the same
Hi @bunbar - was this for Small Packet and did you purchase your postage via eBay Labels? Currently Canada Post does not offer tracking for Small Packet, but gives the receipt number as the 'tracking number' field, without a way for us to remove it.
@hanchau75 wrote:
Hello, my business account was invited to a managed payment. I did all the registration procedures, and sent business documents from the CRA, but every time I send it's rejected, I have even attached a certificate of incorporation, but still rejected.
Also, on the ID that I was told to send, I experience the same issue. I talked to customer service and told to match all the names as in the ID (including initial name) and my account would be verified, but nothing has changed.
So far I see managed payment as a nightmare, because despite sending everything as required but still the account has not been verified.
What needs to be done to verify my account?
Hi @hanchau75 - I'm so sorry, but I cannot assist with account specific issues, especially when it comes to onboarding into payments. Your best option is to request a call back from a payments-trained teammate so they can continue to work with you. Thanks!
@pjcdn2005 wrote:
To confirm... you sent the package small packet? The ebay labels have been adding some sort of number under 'tracking' for small packet which isn't a tracking number since small packet do not have tracking. In some cases if you add the url bar code number in tracking and the package gets scanned when delivered, it may show up on ebay but I think that happens more often in the US than overseas.
Tyler,
when is this going to be fixed?There is no reason that there should be some sort of number entered as a tracking number of small packet when there is no tracking. It's misleading, confusing and is a time waster for the seller. If I delete that number in tracking after i print the label, it then shows the item as not shipped so if I have to go in and mark it as shipped again.
Also, we really do need a record of gst/hst paid when printing labels on ebay. Canada Post gives that information there is no reason that ebay shipping can't pass that information on.
Hi @pjcdn2005 - currently there is no way to remove that receipt number from populating in the 'tracking' field with eBay Labels. They are aware of the situation however, but I'm not currently aware of a timeline for that to be resolved.
If you haven't already, please consider sending the GST/HST record request to eBaylabels@eBay.ca so they can get that recorded!
@lotzofuniquegoodies wrote:
Hello Tyler,
Clarification please.
Are holds, store fees and optional fees etc on dot ca available to be paid via Processed payments or Pending? In speaking to several eBay CS folks they seem to be a bit fuzzy on the process.
In reviewing the dot com boards several sellers have stated that charges "Can" be removed from pending. I'm not sure if this was a misinterpretation or accurate. I've messaged a seller to confirm but had no response.
The concern is order cancellations where a buyer has paid. These should be straight reversals but from my experience they've been removed from my bank because the funds were not technically processed. Sellers should not have to worry about funds being removed(from bank accounts) for situations that were beyond their control.
Thanks,
-Lotz
Fees for sellers who have their payments managed by eBay deduct as follows:
- Pre-transaction fees (Insertion fee, reserve fee, etc) are deducted from Available funds at the time the seller lists the item.
- Post-transaction fees (Final value fee, International fee, etc) are automatically deducted at the time a buyer pays, the remaining proceeds will show in Available funds, which will be sent to the bank account on file either daily, or weekly, depending on their selected preference.
- Account level fees (Store subscription, etc) are charged once a month. A seller will be charged for their monthly fees at the same time they typically would have been as it follows their regular billing cycle. The difference is that instead of us adding them to a billing invoice, we automatically deduct them from the sellers Available funds.
With regards to your specific scenario around a cancellation, I will check on that and update you if I can find an answer.
Thanks!
@triber wrote:
Thank you for your help tyler. It would be so much work listing these on another account, there are over 200 now! I phoned eBay today like they asked me to, and they are (supposed) to give me a call back tomorrow because they couldn't get through to their manager.
One thing that disturbed me was that he said I had been abolished from MP, could that be correct?
@triber - more or less, that's what happened. That's why changing the registration site is so damaging, it destroys the connection between your account and the processing software, which requires a manual technician to go in and 'clear out' the code.
I know that asking you to sell these on a different account is a massive amount of work. I have pushed back and checked with everyone I can find to see if there's another way, but there isn't. While we wait for the tech folks to get to your account you're stuck.
Thanks for joining the chat this week! It's now closed but will return next week. 🙂
Tyler
