K!~~_7.JPG "bunbar"){kind=avatar}
w~~_7.JPG "pjcdn2005"){kind=avatar}
Hi everyone -
The weekly chat is open for your questions. I will be responding to them tomorrow afternoon (as well as finishing up last week's too).
Thanks!
Tyler
@bunbar wrote:
Hi I don't use Shippo very often because I usually ship out of the US but when I ship overseas I use it, however when I tried to use it this week it would only show me items from Dec 1st and before, so I wasn't able to make my Label. There is no phone number as far as I know and they take days to answer. How can I get it to show me an updated page or is there any way to use paypal like I do for my US packages?
Hi @bunbar - I don't have a phone number for Shippo, just the email: ebay-ca-support@goshippo.com.
I think that @lotzofuniquegoodies gave some good tricks to try, and I know that you ended up using PayPal labels eventually, but wanted to make sure you had the email address. It's supposed to be dedicated support from Shippo there, but not sure if they're behind or not.
@bunbar wrote:
I sent a patch to Russia and after 2 months the buyer said they didn't receive it, and on Dec 1st opened a case on me. I have the option to answer the question or put in the tracking number. I told the buyer I would send a new one and he said ok, he's wait. A few days later I get a message from ebay saying "The buyer has asked eBay Customer Service to review this case and make a final decision" and hour later one that says "We reviewed this case and decided to issue the buyer a full refund. Why would they let you be able to talk to the buyer if they aren't going to read what you each wrote before making such a decision. So now the buyer gets his money back and a new patch, which I had already shipped and sent him a note telling him that. Any help on what to do next would be great
Thanks
Hi @bunbar - was there a tracking number on this shipment and was it uploaded to the item/request within 3 business days of it being opened? If not, the request may have been auto-adjudicated (we announced that earlier this year).
I'd contact the buyer and let them know you've sent the replacement and work with them to see if they'd be willing to make a payment once they receive the item.
@terence427427 wrote:
Hi Tyler, l get so many buyers who fail to pay lately. Maybe ebay could shorten the 4 days down to 2 days for automatically opening a fail to pay case. Then 2 days instead of 7 days to close it?
Another option, how about ebay make first time buyers pay up front when bidding? they could be refunded if they are out bidded. like l get bids from names like BLKCOK(0).....l just know its fake and waisting my time.
Hi @terence427427 - sorry to hear that you've ended up with so many non-paying bidders recently!
Currently you do have to wait 4 days before opening an Unpaid Item Case, and another 4 days before you can close it out (so on the 5th day after it's opened). I have heard rumors that shortening the first time frame to 2 days is under heavy consideration and we may see that happen in the near future. I don't know that we'll see the 4 day time frame to close it change any time soon though .
Currently there isn't a way to have buyers pre-pay (or provide a card to be charged) if they win an auction. Many folks I work with find unpaid bidders decrease if they use buyer requirements and set it to be as aggressive as possible (2 unpaid strikes within 12 months), but it is going to be a potential problem for auctions or Best Offers you accept.
You can also consider the Fixed Price format with immediate payment required!
@Anonymous wrote:
The issue is :
Neg feedback from buyers
dealing with a buyer who said they left + FB but it sure as heck looks like and shows as a -
The solution could be :So how bout EBAY buyers can NOT leave negative feedback until/unless they have first contacted sellers to let them know a problem exists and allowed for resolution of any issues, prior to slagging a sellers account.
Hi @Anonymous - this is definitely frustrating, for sure, I'm glad that you were able to get this resolved with the buyer directly. But for what it's worth, a clearly positive comment left with a negative rating can be reviewed for manual appeal/removal with CS. I can't promise it would always be removed, but typically these can be administratively removed.
We do make sure buyers are aware that negative or neutral feedback is a serious matter and typically advise them to consider contacting their trading partner to see if they can rectify an issue, but we do not prevent members from leaving feedback*. I'm not certain that will change, but will make the suggestion!
*As a perk for PowerSellers we prevent buyers from leaving negative or neutral for 7 days in the hopes they will take that time to contact the seller to resolve any outstanding issues. After that time, however, a buyer is able to leave the feedback of their choosing.
@lotzofuniquegoodies wrote:
tyler@ebay wrote:
@terence427427 wrote:
Hi Tyler, l get so many buyers who fail to pay lately. Maybe ebay could shorten the 4 days down to 2 days for automatically opening a fail to pay case. Then 2 days instead of 7 days to close it?
Another option, how about ebay make first time buyers pay up front when bidding? they could be refunded if they are out bidded. like l get bids from names like BLKCOK(0).....l just know its fake and waisting my time.
Hi @terence427427 - sorry to hear that you've ended up with so many non-paying bidders recently!
Currently you do have to wait 4 days before opening an Unpaid Item Case, and another 4 days before you can close it out (so on the 5th day after it's opened). I have heard rumors that shortening the first time frame to 2 days is under heavy consideration and we may see that happen in the near future. I don't know that we'll see the 4 day time frame to close it change any time soon though .
Currently there isn't a way to have buyers pre-pay (or provide a card to be charged) if they win an auction. Many folks I work with find unpaid bidders decrease if they use buyer requirements and set it to be as aggressive as possible (2 unpaid strikes within 12 months), but it is going to be a potential problem for auctions or Best Offers you accept.
You can also consider the Fixed Price format with immediate payment required!Hello Tyler,
I've had situations where I was not able to close out for 8 days. Feature was greyed out. Is there possibly different settings in play for orders going Internationally. (Europe etc)? 12 days is major overkill.
-Lotz
Hi @lotzofuniquegoodies - it shouldn't be 8 days after-opening for any market that I'm aware of, including European regions. The most consistent one I am seeing is 4 days to open, 4 days after open to close (a total of 8), with .com being 2 days to open, 4 days after open to close. If you're seeing an 8 day minimum before you can close please get me some more detail so I can look into that further!
You can also use the 'cancel and relist' feature after 6 days, but only if you do not open an Unpaid Item Case to begin with. Personally, unless there are extenuating circumstances on the buyer's part I'd typically recommend the Unpaid Item route.
