Hi everyone -
Opening the chat up for your questions. I'll be here tomorrow afternoon to start working on answers for you.
Thanks!
Tyler
tyler@ebay wrote:
@avionsunantiques wrote:
Please fix the following problems that have been unfixed for the last few months.
1. Ebay is no longer sending me emails when I get an offer to purchase from a potential buyer (my settings are all correct). I have to log into my ebay account to see if there are any offers.
2. Ebay removed the "send offer" option from my account (the one where you get to send offers to people watching your listings). This method was working well for me. Then one day, a few months ago, it just disappeared. I reported this to ebay a month or two ago, and got the usual reply that ebay is working on it. How about working on it today. FYI my other ebay account still has the "send offer" option, and it is a good way to sell items.
Some US sellers have an even better "send and offer" option. I've notice that if I add an item to my watch list, a US seller will often send me an offer within 24 hours. I've asked ebay how they can do that, and I've been told its in my settings - please tell me where?Hi @avionsunantiques - I wish I had the technical know-how to get right on top of it! But because I don't, more detail below:
1. If you've checked to make sure your email provider has not been screening these as spam, and you've whitelisted the domain '@ebay.com' and '@ebay.ca' that definitely sounds odd. I'll get that reported.
2. I've reported this as a potential technical issue and will keep you updated as I hear back.
You should be able to send offers to watchers as long as they meet the criteria (which it appears your listings do), when they appear. I'm not aware of a time-limit from when you start watching an item to when a seller is able to send an offer - it's not something you would set with a preference or setting choice, so it sounds like you may have been given inaccurate info.
Thanks!
Hi @avionsunantiques - following up on this.
The tech team checked both accounts and it looks like you have the send offers option available on both .com and .ca. If there is a different account or you're seeing something different please let me know on a thread on the boards!
