Hi everyone -
The chat is open for your questions, I'll be by Wednesday afternoon to work on getting you answers.
Thanks!
@silverdreamfilm wrote:
Hi Tyler,
I can't sign in on eBay.CA with Internet Explorer but I can sign in on eBay.COM with Internet Explorer.
I don't know if this is the problem but eBay.COM has a different sign-in page (older version) then the one on eBay.CA (current version).
Signing in with Google Chrome works fine on eBay.CA
It started last Thursday Oct.17, 2019. I also cleared my cache and cookies...
Hi @silverdreamfilm - thanks for letting me know, I'll get that reported.
@gwrocen wrote:
Hello,When a buyer overpays for shipping, I will make a refund to the buyer for the over payment.Recently I made 3 refunds to different buyers.I refunded one buyer $16.50 for over payment due to the fact that I was able to combinetwo items for shipping with a considerable saving.I refunded another buyer $7.50 because I was able to ship the parcel as a tracked packetinstead of an expedited parcel and a third buyer got a refund of $5.00 for the same reason.My question is, why does eBay not automatically refund the 10% commission that they initially charged on that refund amount without my having to call CS for the adjustment to be made?Each of these auctions shows “partially refunded” on my “Seller Hub – Manage Orders”page so the refund is tracked by eBay. Why does eBay get to keep a commission on money that I do not get to keep?
Hi @gwrocen - I can't answer 'why' questions I'm afraid, but I can say that we do not currently automate Final Value Fees for partial refunds issued outside of a request (like a return or an Item not Received).
You are able to contact CS to request a courtesy credit of those fees!
@silverdreamfilm wrote:
Hi Tyler,
I can't sign in on eBay.CA with Internet Explorer but I can sign in on eBay.COM with Internet Explorer.
I don't know if this is the problem but eBay.COM has a different sign-in page (older version) then the one on eBay.CA (current version).
Signing in with Google Chrome works fine on eBay.CA
It started last Thursday Oct.17, 2019. I also cleared my cache and cookies...
Hi @silverdreamfilm - just following up on this. I haven't heard anything as of yet, but I noticed some folks on .com were having similar issues and they mentioned a workaround that may be worthwhile.
Will you give it a try and let me know how it goes? You won't be able to reply to this thread anymore, but you can post a new one on Seller Central. Thanks!
