Hi everyone -
Thanks for being patient through the last week, opening the chat up for this week's session.
Talk to you tomorrow!
@bunbar wrote:
For the 1st time in years I've posted neutral feedback and the 1st thing that pops up is
Was there an issue?
If so, you can open a request to get that taken care of.
Why is ebay pushing you to ask for a refund. If the buyer wasn't even thinking that way when they posted feedback they sure will afterwards. Just seems unfair for the sellers
The reason I posted this, was because when I purchased 3 items from this seller I asked her to put an invoice in the package because I need it to cross the border, and to hopefully ship them together to save on shipping. The answer was becauses I paid separately (Didn't have the option to pay at once) ebay doesn't make either request possible. As a seller I know neither is true, it just takes a few more minutes of our time, but the fact that it wouldn't give me the option to pay all at the same time, means as a seller we pay extra fees to paypal when the buyer pays for each item separately/ Not a big deal when you sell expensive stuff but I sell lots' of dollar items and Paypal gets half of each sold item. ANy way ebay can fix that?
Hi @bunbar - if a seller has 'immediate payment required' or the 'buy it now' button is utilized you wouldn't be able to add to the cart and pay in a single transaction. I'm not sure why the seller you worked with wasn't willing to print you an invoice, but as you say that's their choice to take a bit more time to do so.
When it comes to the neutral feedback we want buyers to work issues out with you as a seller - hence the pop up. We don't encourage the request of a refund, we just want to make sure that buyers are aware of their options. Thanks for the input!
Thanks for your questions! I'll be on the boards over the next few days this week and will be available if you tag me. have a great one and see you next week!
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