BMerTmWU1!~~_7.JPG "lotzofuniquegoodies"){kind=avatar}
October already!
Opening the chat up for your questions - I will begin working on answers tomorrow afternoon/evening.
Thanks!
Tyler
@lotzofuniquegoodies wrote:
G'morning Tyler,
Regarding ongoing issues.
- Has eBay had any luck with the recent cases of sellers being unable to connect their sales tax table correctly? Last post on this was a response from Jasmen(Sept 15 weekly) that eBay was still looking into it but nothing since. Are these handled/addressed as one ofs or is ebay still baffled. There are reports of this going back to June but never any follow up.
- Status on oft reported concern of inaccurate shipping windows. These are what sellers and buyers depend on being accurate. Advising each time an inaccurate number is displayed is a non starter. The connected side affect is the very short window where eBay is now removing that most important contact information. Information required for filing claims with postal carriers before items have a chance to be delivered that can require additional waiting times before one can proceed. This makes the process extremely difficult to complete. Saw 1 recent report of eBay purging after 14 days. International tracked and deliveries to the far north of Canada routinely can take longer than 14 days to arrive. With PayPal this info was accessable/available indefinitely.
- Echo the above repeated concern regarding eBay tracking utility not being in sync with the actual data. This is what sellers and buyers would like to rely on but has been almost impossible to do so over the last few years. (For the naysayers on tracking, buyers rely on it to know when something is out for delivery and for sellers as a headsup to stop holding their breath. Info in the middle is just a bonus.)
- For concerns regarding "suspicious" listings is there something build in to add additional information. In viewing what is there currently, It's a collection of checkboxes that don't apply for all situations. In some cases there may be valid reasons why a listing is showing but very difficult for Joe or Judy buyer to understand why. They can only report to the best of their ability.
-Lotz
1. The issue is still being worked on and we do not have an update to provide at this time (other than that).
2. Shipping windows are displaying accurately according to the last update from the shipping team. Information on a transaction should be available for you to view up to 90 days after the transaction was initiated. If you can get me more detail about what data is going missing after 14 days that would be helpful.
3. Historically, the tracking update delays are tied to data handoff issues between us and the couriers involved. We'll get this passed on!
4. The additional comments box should be available for most 'report a listing' flows. It depends on the exact reason tree, as some don't necessarily need further clarification (sometimes they're very clear violations). If you can let me know which report flows you feel are missing a notes box I'll get that suggestion made.
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