Hi everyone -
Opening the chat up for your questions. I'll begin working on answers for you tomorrow afternoon.
See you then!
Tyler
@block36 wrote:
Hello Tyler,
I decided to test the "send offers" on items that have watchers.
Have selected about 10-15 items and processed, the system immediately displayed the green color notes that the messages were sent to watchers.
I would like to continue with offers on more items, but I no longer can see on my "Active Listings" screen on which item the offer was sent already.
Hope there are little marks on these items and you will advise where to look.
Thank you.
Hi @block36 - hoping that you see some good sales from this! There isn't an indicator to tell you which items you've already sent offers on, but we do prevent you from sending duplicate offers on items!
If you see the option to send an offer to watchers it means that the item has either never had offers sent on it, or has accrued new watchers since the last offer you sent.
Thanks!
@esclyons wrote:
Hey Tyler, a couple of weeks ago the ebay notification bell stopped working for about 3-4 days, then starting working again, now as of this morning it isn't working again, usually when i would get offers they would scroll down, for me to easily respond to them.. or to see when sales were made, etc. i realize i can go into my selling tab, and look for sales, and offers, but it is more work.. just wondering if this a known issue, that has just popped up again.. thanks
Hi @esclyons - thanks for letting me know about what you've run into. I'm not seeing any reports of this exact issue so far, but I'll get it reported. Just as a quick follow up - have you tried from a different browser? Have you tried clearing cache and cookies? (those are always the first questions I get asked when I file a report).
Thanks!
@lotzofuniquegoodies wrote:
Hello Tyler:
Re: Recently reported issue for catalog issues.
@lotzofuniquegoodies wrote:
From the batch of 200 + that I did in August there were numerous listings where it ported incorrect information. Examples included colours. Light Blue became Blue. Numbers. 3.25" became 325". There were others. Just not easy to catch when something is being modified when it was created correctly originally. There have also been many reports of conflicts with clothing. Since those 200 were done, I've also had several come up as re-requiring updating multiple times.
-Lotz
Hi @lotzofuniquegoodies - thanks for letting me know. I've gotten this input shared with the appropriate team. You can also send examples to sdsupport@ebay.com for review as well.
Response from support.
Thank you for contacting the eBay Structured Data Support Team.
We would like to inform you that your request is out of the scope of the eBay Structured Data Support Team as we handle only catalog related request and not UX issues.
We would advise you to contact the eBay Customer Service via the link below:
Only able to report examples as they happen. Not after the fact. Problem is cumulative and varies.
-Lotz
Hi @lotzofuniquegoodies - thanks for letting me know what happened. I'm confused by this response as that's the contact I have for item specifics and catalog issues. I'll see if there is a more appropriate method for us to report these types of discrepancies.
Thanks for joining the chat this week - it's currently closed but we'll be back next week!
