The eBay Canada Community

Can't send buyer invoice: Authenticity Guarantee Program

I went to send an invoice to my customer (accepted a Best Offer) for a pair of shoes, but upon trying several times I get the following message popping up "Item(s) that are part of the Authenticity Guarantee Program have been removed. Invoice(s) for ...

Item stuck at eBay hub!

Hey guys, I got my sister a birthday present on eBay which is a Apple watch, I have shopped using the international shipping program before and it always came on time, my sisters birthday is on may 6th and the estimated delivery day is by the 1st, th...

Resolved! USPS delivered my package to some guy in the US?

So I got something shipping from the US to Canada, latest update was just a few minutes ago. USPS texted me saying that someone in Glendale Heights, Illinois picked up my package from the post office. Is this right?? How could they have messed up tha...

to hose who use UR tracking numbers: Have you noticed they've become much less reliable recently?

In the past several weeks i've noticed that UR tracking numbers, which have been so reliable, have become much less so. Often there are many missed scans, especially in the first half of a package's processing, with the first scan not showing up for ...

eBay International Shipping Illinois Hub

Does anyone have any recent experiences to share that could shed light on how quickly packages are being processed at the international hub in Illinois? I've read a bunch of horror stories, but was hoping to get some recent reports that show what the...

seller scam

note: posted this in buyer central and got no response. Hi all. Got a new scam that ebay is falling for but we are not going to fall for. About feb 1 or so we bought a "new" printer printhead for $34 CAD all in from a china seller (they do not exist ...

eBay Changing Some Item Specifics

devon@ebay I noticed this the other day when creating a listing for a CD. Some of the item specifics that I added are being overwritten by the entries from the eBay Product ID entry. This is a problem because the product database often includes incor...

Abusive feedback. Very upsetting.

I was looking thru a Sellers feedback and read this ..."Dumbass Canadian can't even understand english but wants to sell something in the USA". .. Wow. I've seen some really harsh feedback over the last few years, is this the New eBay platform?

Discounted shipping opt in/opt out survey request - Calculated shipping users

This may or may not apply to you but here is for the record...Effective May 13, 2024. To my knowledge there was nothing noted in announcements regarding this impending change on dot ca.Note: This may only "possibly" apply to sellers using calculated ...

Is the Tracked Pkt USA discounted shipping ending March 31st?

Does anyone know if the discounted shipping for Tracked Pkt USA is ending this weekend? Any chance it will be continued? Edit: never mind, I just saw the notice that it has been extended indefinitely! Yay!

What Ebay "Global Shipping Program" has done to Canadian buyers

Earlier, a $99 item from a private seller cost $20 to ship via USPS, no taxes, ends up costing buyer $119.00. Now, with global shipping:-4-5 extra days travel time.-About a $7.00 global shipping fee. (hidden)-Always gets taxed by Canada Post because ...

Resolved! Order from United States stuck at international hub in the US

I live in Saskatchewan and made an order on March 30th, 2024. It was shipped on April 2nd with the expected delivery date to be April 14th - April 18th, on the order details page it says expected by April 19th (today). The last update on the tracking...

How long will it take to go from Glendale heights To Toronto?

I ordered my package march 25th and now it says it arrivied in Glendale. Will it arrive to me by next week? It says April 9-16 which is a long time

Resolved! Automatic feedback when buyer's pay... bug?

Hello, Last few orders, I left an automatic positive feedback on buyer's... I never configured this. I tried fixing it by changing the setting to "When buyer's pay and left positive feedback", but even with this option ticked, it still left an automa...

Funds on Hold for 30 days After Positive Buyer Feedback?

I sold a card on ebay. Buyer paid, I shipped with tracking within one hour. Updated tracking to ebay. Tracking shows delivered, buyer reports they received the card and left positive feeback about the purchase. Ebay is now keeping my funds on hold fo...

Item added to my cart that I had never previously clicked on. How could this be?

I was doing some payments in my cart and go back 5 minutes later and there's a new item added that I had never even seen or clicked on before. I'm worried that someone in my account and messing with me. Is there any way to look at Ebay account data a...

eBay Labels - Item Lost in Transit

I had my first one of these today (item lost in transit by the USPS, Tracked Packet USA). I'm making this post in part because eBay has never told us how we're supposed to handle this, so I'm prodding devon@ebay to get us an official answer. I've ref...

how do i no if spened

every time i order something this month i pay and them money comes right back into my acc can you tell me why and how to fix it thanks

Is there a Platform Where I can control my Ebay & Etsy from? Multi-Channel Manager?

Ive spent countless hours over the past few weeks trying out dozens of platforms and I cannot seem to find one that has everything I want included. And if it does, its $1000+ a month. Can someone please inform me of a Platform/Program/App that allows...

Ebay Global Shipping on postcards

My purchases consist mainly of postcards. Ebay sellers should note that if you're using Global Shipping and mailing from outside Canada, the shipping charges are being listed at anywhere from $15 to $30 on purchases of $5 to $10. No way I'll ever pay...

Canada Post enforcing an existing rule- HS codes

Chatting with the senior clerk at my postal outlet today (not a postal employee for the record).She tells me that starting next week, Canada Post will be insisting on HS codes for all exported goods.https://www.canadapost-postescanada.ca/information/...

I shipped item to buyer using Canada Post not through Ebay, how can I let Ebay know item was shippe

How can I let Ebay Know Item was sent On Time?

Who pays shipping with the offer says $100 + shipping?

Who pays shipping with the offer says "$100 + shipping"?

Listing removed by Artificial Intelligence !!!

Hello Ebay sellers, I want to share with you a worrying situation that I experienced today.I have been a small seller on Ebay for 20 years with a perfect record this morning I received an email from Ebay informing me that one of the CDs I am selling ...

Resolved! Return label from US to Canada

Well I really screwed up & got an INAD today. Sold a chain which was marked 14K & I had purchased as gold from what I thought was a reputable person. Buyer tested it & it is not gold. It was sold for scrap price but was still around $600. Buyer opene...

Need some help interpreting ebay buyers money back guarantee policy

I recently had a USAbuyer message me to inform me they did not receive their item and that tracking shows that the package was "out for delivery" a couple weeks ago, but then it got "forwarded" , and it gives a generic reason of this being due to "wr...

What's the average wait time to receive payout into Tangerine bank?

I was hoping my fellow eBay sellers could answer a banking question that I can't seem to get answers anywhere else. I had a payout Saturday morning into my Tangerine account, this is gonna be my first payout with Tangerine. I haven't sold here in a l...

Item not moving from International Hub?

Ordered a suit from the US the month before a special event, item shipped out April 3rd.It was a sure match for what I was looking for, and I was relieved about not having to worry about finding a suit. Item made it to the international hub in Glenda...

new seller return scam

Hi all. Got a new scam that ebay is falling for but we are not going to fall for. About feb 1 or so we bought a "new" printer printhead for $34 CAD all in from a china seller (they do not exist outside of china). It arrived april 1. Put it in the pri...

Resolved! Still a restriction on selling N95 masks?

I recall back in the height of COVID that eBay put a restriction on the sale of N95 masks. However, it's still in effect today it appears. I have a large stock to move and I get the error "Because this item is susceptible to price gouging, it may be ...

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Resolved! USPS delivered my package to some guy in the US?

Resolved! Order from United States stuck at international hub in the US

Resolved! Automatic feedback when buyer's pay... bug?

Resolved! Return label from US to Canada

Resolved! Still a restriction on selling N95 masks?

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