Getting "invalid dimensions" error when posting shipping with the Auctiva Lister -

I am stuck -waiting on Auctiva to answer also

I picked "small parcel or envelope "  entered the dimensions I thought -no good got error -so went to Canpost.ca - entered the dimensions they had for the small bubble envelope - they still didn't like it - with or without the height dimension.

Cannot find in their shipping calculator - to send a bubble envelope - 25 grams - must be less than a parcel as goes through the slot ?

oh trying for in Canada shipping first - but then to usa (chose small packets usa -air)  yes I am using cm's 

very frustrating - so I winged some flat rates and posted anyway to get something up after 9 hours !!

bet I can't edit it live now ??  I put in bold on the listing that shipping was estimated to check back tuesday or email me for actual. hopefully I can correct the amount through shipping discounts -but would like to get it right and run everything from home.

If I don;t get answers on line -going to the post office tomorrow with several samples to find the best plan and have them measure it out

any thoughts ?

Melanie

my first dimensions were 24x17.5x1.2 -- outside measure of the bubble envelope  

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Answers (2)

For envelopes use stamps (as oversize letter) or go to post counter.

i dont think you can do envelopes on the calculator,you need to use the fee schedule from the post office flyer.after you weigh it on your postal scale.

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