on 12-11-2017 08:53 PM
shipment due Dec7 not received yet Dec 11
We see this so often that I have a boilerplate answer to cut and paste:
You have 30 days after that 'last estimated date for arrival' to open a Dispute with eBay's Resolution Centre, which is at the bottom of this page.
The first suggestion is to Contact the Seller. Don’t get into a conversation.
Just ask “When was this sent? What service was used? What is the tracking number?”
Don’t get into a conversation. You want either a prompt refund OR a tracking number that shows the purchase is in Canada.
Do NOT accept a replacement. It won’t arrive.
Do NOT close the Dispute until you have the product or the refund.
If you have already attempted to Contact the Seller, skip that step, ask eBay to step in and Escalate to a Claim.
If the seller cannot prove Delivery (not shipping, delivery) you will be refunded.
If the 30 days have passed, go to your Paypal account.
You have 180 days from payment for this Dispute.
Find the transaction and copy the number.
The PP Resolution Centre is at the top of your PP account page under Tools
Same process basically, skip the Contact Seller and escalate to a Claim.
If the seller cannot prove Delivery (not shipping, delivery) you will be refunded.
In future, read the feedback.
Don't buy from sellers with less than 98% positive (99% for Asian sellers)
Read the negative feedback , including seller responses, for patterns like slow or no delivery, poor communication, low quality, counterfeits.
BTW-- EBay is one of the easier online sites to get a refund from. I'm still waiting on one from Amazon that I asked for in January 2017.
But who said it was an item from Asia? Who said it's been more than 30 days? No one. There are 195 countries in the world. It could be from anywhere. Even a letter mail package from Canada. So I stand behind what I said: contact the seller first and foremost. If he's being evasive or does not respond within 2 days, then maybe a dispute is in order. But if the explanation seems genuine, patience! (by the way, I've never seen a seller with 100% feedback with hundreds of negatives - example?)
Also... many sellers - as myself - buy insurance to cover some of their shipments (on Small Packets - no tracking). The insurance company does not accept any claim under 40 days for International shipments. I'm stuck with a dispute because the buyer never contacted me before opening a claim. If she had done so, I would have explained that to her and my PayPal account would not be frozen right now because the buyer was too impatient!
Patience!
Where does it come from? Which service was used?