tracking number

[missdior204]

is it mandatory for a seller to provide a tracking number? I payed for an item over a month ago and seller claims to have sent it. Did not provide tracking number and claims not to have one...

[dmil8030]

Hello 'missdior',

You do not say what the item is nor where you bought it, but if it was sent cheap-o mail it would not have tracking.  Tracked items to Canada are usually expensive, - the postage that is.  If it has truly been a month your item ought to have arrived by now. 

There is not much more to be gained from contacting the seller who will continue to insist the item is on its way.  Maybe it is, maybe it isn't.  You have a very low feedback and ebay is rife with sellers who will take advantage of that, not send the item and then delay you past the 45 day deadline. 

So if you want to wait one more week just to see if it finally shows up, fine, but counting from the time you paid you should file your dispute no later than day 43.  Do not let it pass by, and do not close the dispute until you have either your money back or your item.  A closed dispute can never be reopened.  The following link will tell you all you need to know about it:

http://pages.ebay.ca/help/buy/item-not-received.html

[scifan57]

Tracking is never required.Delivery confirmation is required for items valued at $250.00 or more. There is no rule that requires a seller to provide this number to his buyers,but most do so. Buyers don't need delivery confirmation anyway. As long as an item not received dispute is opened before the 45 day time limit expires PayPal will refund the buyers payment unless the seller can prove delivery by the afore mentioned delivery confirmation number. You have already waited longer than a month. That's plenty of time. Open the dispute now. State that you have not received the item you paid for. Once opened,close the dispute for no reason other than receipt of the item as once closed for any reason,a dispute cannot be reopened. P.S. disputes close automatically when a refund is issued. You have up to 60 days to leave feedback and DSR ratings,don't let the time limit expire.