on 07-01-2012 07:45 AM
I declined the sellers offer to cancel transaction because it was made without any explanation. Because the seller is having a problem with his Paypal account I must now agree to the cancellation but I don't know how to proceed. Please help.
Because the seller is having a problem with his Paypal account - And I am Marie of Roumania.
Because you refused the cancellation, the seller has your money and must ship.
Contact the seller and ask for the Delivery Confirmation number of the shipment and date of mailing. You could use the opportunity to explain that you refused the Mutual Cancellation because you want the item and there was no explanation for the Cancellation.
If he gives the DC and date, you can check on his country's post office website to verify them. If not, go to Paypal and start an Item Not Received dispute.
If the item was shipped but does not appear within 30 days, go to Paypal and start an Item Not Received dispute.
You have two tools if the seller is uncooperative. The INR dispute is one. The other is feedback and Detailed Seller Ratings. You have 45 days for the first and 60 days for the second.