I was charged shipping and import fees when none was applicable.

[marose196446]

I purchased item  and it was a computer download on line that involved no shipping or import fees, yet I was charged 12.28 US shipping and 17.60 US import fees.  I contacted  him, and he received neither. So... who is pocketing these fraudulently claimed funds, and when should I expect my refund?

[ypdc_dennis]

I am surprised you did not see the extra charges.

Listing shows a shipping cost and GSP involved

Shipping section also has cost details

Next time ask the seller to remove themselves from the GLOBAL SHIPPING PROGRAM before you buy if they are shipping directly to you. Some USA listings will automatically get GSP added by eBay.com to the listing if the seller does not specific a shipping method for outside the USA. The Opt-Out section is near the bottom of http://pages.ebay.com/help/sell/shipping-globally.html

As for your current problem contact:
global.shipping.support@pb.com

Keep it short.

Give them the eBay item number, date of purchase, amount(s) paid.

Tell them the seller shipped directly to and you already have the purchase.

Ask for the GSP portion to be refunded since it was never used.

-..-

[momcqueen]

For there record, this is where you find the rules on digital downloads. You purchased 'Big Band Music Library of 142 charts' and you want to be assured this was done legally, right? https://pages.ebay.ca/help/sell/selling-digital-items.html

and http://pages.ebay.ca/help/policies/downloadable.html

[momcqueen]

And these are the rules of Intellectual Property http://pages.ebay.ca/help/policies/intellectual-property-ov.html

[momcqueen]

Did you buy this data from the composer himself? Digital downloads have very specific rules. 

Also, the seller set the listing up incorrectly and used the Global Shipping Program to promise digital delivery. You'll need to call ebay to get your postage costs refunded but I'm not certain that online-delivered merchandise is ineligible for duty/sales tax. You'd need to discuss that with a Customs agent. Or someone with direct knowledge of the Customs rules which is not me.