Returns and Refunds

[polly_dyck]

I bought an item for 10.99 Us funds cost me 14.93 Canadian. I never received it. I was told I would get a full refund but I only received a total of 8.81 Canadian funds. What can I do.  I know it’s only a few dollars short but that is not the point. It’s about taking care of your customers. What can I do now?

[mcrlmn]

Open an item not received case, and claim the difference.

It's not just a few dollars, it's enough that the seller helped his or herself to it.

The only entitlement is to you.

[reallynicestamps]

There is a different rate for buying and selling currencies.

Look at your transaction in US funds only.

You should have paid and been refunded $10.99USD.

But the loonie has been wobbly recently.

On xe.com (which gives mid-market rates not the retail rates you and I pay) the 90 day high for the loonie was $0.07805   and the low was $0.75902.

https://www.xe.com/currencyconverter/convert/?Amount=1&From=USD&To=CAD

And Paypal and your bank and your credit card all charge processing fees.

HOWEVER.

Did your seller send you a sum of money or did he do a Paypal refund? If he did a PP refund of a USD payment, it should show as such and be the full $10.99. 

If he made only a partial refund, you are entitled to a full refund on return of the item.

If you kept the item a partial refund is often acceptable.

As a seller, my policy is a full refund on return. From there we negotiate who pays for the return.