Are you still there tyler@ebay or any other eBay employee? PLEASE! I'm still here, with NO resolve from anyone after 7 days and MANY phone calls to "Customer Service" - both to eBay and Paypal. I honestly can't tolerate ONE MORE phone call to Customer Service at either of these companies - the lines are soooo bad to/from the countries they answer from, that it's beyond RIDICULOUS! What ever you say to them, it echoes back to you ... at the same time they're trying to say something to you. Echoes, accents and a transmission delay of 3 or 4 seconds, make for IMPOSSIBLE communication! When I've fought through all of that in trying to tell them what my problem is, it continues to go NOWHERE! I'm not calling them over and over, just to hear them say .. "how sorry they are that I'm having a problem". I need a SOLUTION not "scripted" apologies. So to Tyler (or someone, ANYONE) from eBay, can't you or someone there PLEASE, PLEASE, HELP ME? Here again, is a summary of the situation..... 1) I'm a Canadian seller - west coast of Canada - Pacific Time Zone. My potential customer in this case is from NC, in the USA. - Atlantic Time Zone. 2) On Jan. 12 - the potential customer contacted me - she said that she has continued to try to use BUY IT NOW to purchase one of my listed items, a pair of black shoes (the only shoes I have listed). However, Paypal will NOT work, so she CAN NOT complete her purchase. Instead, she continued to get a message saying .... "sorry, this option isn't available". What? Paypal payment is NOT an option? It absolutely SHOULD BE as that's the ONLY payment option that I take. Over the next 4 days, ... she made several phone calls to Customer Service herself, (to both eBay and Paypal) until, she finally GAVE UP trying to purchase my shoes, and - I LOST THE SALE. Thanks! There are DOZENS of emails back and forth with her and I since Jan. 12 in my "messages" file through eBay which you (Tyler .. or whoever from eBay can help me) are MORE THAN WELCOME TO READ. Her eBay name ends in "715" so you'll quickly see the multiple emails from her. If you read the emails, you'll read all the things we BOTH tried … through our many phone calls and advice through CS (through both eBay and Paypal). Nothing worked. - YES - the email address I have registered is the correct one, on both eBay and Paypal. It's the same one I have used for well over 10 years. I have never switched over and used my "default" (other) email address on either account. I even deleted my usual email address from eBay, ... then re-entered it, to see if that would help. It didn't. - YES - my name, address, phone number, Credit Card information (and/or bank info) is all CURRENT and CORRECT on both eBay and Paypal. - YES - I have been "walked through" all of my settings through eBay's and Paypal's CS representatives THREE times. Each time I was told they see NOTHING WRONG with either of my accounts. - YES - the potential customer was "walked through" her accounts with CS reps as well. And, she DID clear her "cache" history/browser on her computer. It made no difference. She then tried making the purchase using her new cell phone - same problem - "sorry, this option isn't available". - THEN - an actual eBay staff member ... who I reached through customer service on day 2, tried making the purchase herself, using her own eBay acct. She got the same message "sorry this option isn't available." She concluded this must be a problem with Paypal. - THEN - my potential customer tells me, ... Paypal told her that "my" Paypal account doesn't accept US currency, so that's the problem. She told me I needed to change my currency settings. What? My Paypal account has been (and still is) set up to take US currency since I opened it, in 2001. I can clearly read that setting on my Paypal account - it says "US currency", however, Il called Paypal AGAIN. They confirmed that my currency setting is indeed in US CURRENCY. So why did Paypal tell her it wasn't?? ALSO - is this problem happening on just the one item - my BLACK SHOES? Or, is the same thing happening on ALL of my 30 items, when someone tries to use Paypal to buy them?? I need to know! So …. WHY ?? can't a knowledgeable eBay employee, contact a knowledgeable Paypal employee and TOGETHER figure out what's wrong with the PAYPAL function on my account? eBay is a CUSTOMER of Paypal, and eBay says this isn't a problem with their (eBay's) system. All else has failed, so why isn't eBay contacting Paypal themselves, to solve this problem for me? I sold my art successfully, and steadily on eBay from 1999 to 2007/2008. I LOVED eBay back then, it was a lot of fun and I had the time of my life meeting wonderful buyers and shipping my art all over the world. I made many thousands of dollars, and I paid plenty of eBay and Paypal fees for many years. When the US economy started to declined, my sales started to decline as 80% of my buyers were American. That's when I gave up selling for several years. However, I continued to buy off eBay periodically (especially before Xmas) every year. And now, I decided to start up again (selling) as of the beginning of January, 2019. As for Paypal, I have a monthly payment that goes through them (for the past 9 yrs.), so it has aso remained active. This is my 20th YEAR with eBAY ... my 18th YEAR with Paypal .... and this is how it ends? Not what I ever expected - to be completely TICKED OFF and FRUSTRATED and ... NO END IN SIGHT!! Happy New Year
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