"Shipping not specified" in Ebay listings.

awynb4
Community Member

Apparently this problem has been occurring since 2013 and is still not fixed.  This problem occurs on both the Ebay.ca and Ebay.com site.

 

I'm a Canadian seller and I offer Free Shipping.  I sell only to the U.S. and Canada. 

 

Not only have I specifically checked the box for "Free Shipping" in my shipping policy, but I have stated it in the ad itself.  Yet Ebay continues to state "Shipping not specified" for all my Ebay items when first listed.

 

When the viewer sees the listing on Ebay as "Shipping not specified", they don't bother clicking on the auction because they'll assume the seller won't disclose the shipping cost.  This results in less viewers and less sales.

 

Thanks a lot, Ebay, for not fixing what seems to be a technical glitch, which has not been addressed for at least FOUR YEARS or more.

Accepted Solutions (2)

Accepted Solutions (2)

you are Canadian listing on ebay .com,  as a Canadian looking on ebay.ca i can't see your items..That means you have no specified shipping set up for Canada delivery.  Because you sell on .com, shipping to Canada is considered international shipping, whereas shipping to the Usa would be domestic shipping.. I am sure it is on your end, in the way you have your shipping set up. You have to define 2 shipping options, to cover Canada and the Usa.. Simply clicking on free shipping won't help if you only have domestic shipping applied..

 And yes, I know I'm losing money charging so little and absorbing the postage costs; I'd hoped it would attract more viewers ...--the visibility factor.

 

Oh Dear GHU! The "do it for the exposure" argument.

A lot of my friends are writers, artists, musicians or photographers.

And they have very strong opinions about that.

http://www.mariebilodeau.com/?p=225

http://www.metronews.ca/news/ottawa/2017/05/11/artist-challenges-ottawa-2017s-decision-to-offer-expo...

 

There is another, in my opinion more potent, argument.

People appreciate the things they pay for.

And the more they pay, the greater their appreciation.

It's why brands work hard to keep their name in front of the public. Using a given brand is 'aspirational'.

Is an Eileen Fisher dress than a George? Or Green Giant better than NoName canned corn?

Perhaps. Perhaps not. The price doesn't tell you.

 

But the higher prices mean the company makes more money on each item sold. And the buyer is able to boast to friends about the brand, which is also exposure and the kind that says  -- you have to pay for this! Not the kind of exposure that says-- the work is not worth paying for.

 

</rant>

 

 

Answers (2)

Answers (2)

If you want to use Free Shipping for your Canadian customers under International Shipping chooseFlat Rate choose  Custom choose Canada scroll down the dropdown menu to Economy Shipping from an International Location and enter $0.00 as the price.

 

Or you can use Calculated Shipping if your items have to travel by parcel ,which involves not only weight and dimensions, but also distance, unlike most US shipping.

 

 

BTW-- given the low price of your products, are you enrolled in Paypal's micropayments service? Because otherwise you are paying 30 cents +2.9% in fees on every payment.

And 85 cents to $1.20 postage on every shipment.

Plus the cost of your envelope and stiffener.

Plus of course your labour and your art supplies.

 

At $1 each, you are losing a lot of money on every sale.


@awynb4 wrote:

Apparently this problem has been occurring since 2013 and is still not fixed.  This problem occurs on both the Ebay.ca and Ebay.com site.

 

I'm a Canadian seller and I offer Free Shipping.  I sell only to the U.S. and Canada. 

 

Not only have I specifically checked the box for "Free Shipping" in my shipping policy, but I have stated it in the ad itself.  Yet Ebay continues to state "Shipping not specified" for all my Ebay items when first listed.

 

When the viewer sees the listing on Ebay as "Shipping not specified", they don't bother clicking on the auction because they'll assume the seller won't disclose the shipping cost.  This results in less viewers and less sales.

 

Thanks a lot, Ebay, for not fixing what seems to be a technical glitch, which has not been addressed for at least FOUR YEARS or more.


We are in Canada and cannot see any of your listed auctions.

 

When we go to your feedback and click on "View Item" to see any of your auctions

we note that your auctions state "Ships to: United States" only.

 

That is why "Shipping not Specified" shows up for Canada - your auctions are not visible in Canada.

 

 

 

 

 

 

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