I sold my phone in early November for $280 after activated the offer, but have not received the coupon yet. It also does not show up in Promotional offer in my All selling menu. I do not have a phone to contact ebay support, and heck that is the only way of support I can find on ebay (what a shame). So anyone got the same offer and received the coupon yet?
Did you read the fine print on the coupon/offer? There is often specific information about when the coupon will be issued, I've seen both "within 30 days" and "on the invoice issued during the next month" (which would be Dec 15 or 31).
Was the promo you activated for ebay.com or ebay.ca and were you certain to create the listing on the site where the offer was activated?
It was on ebay.ca. The message title was:
Your old phone is worth more than you think 💵
And now things are even more suspicious, as I could not find the particular message about the promotion in my inbox anymore. I swear I did not touch any message in the inbox for months.
Luckily I took a screenshot of activated promotional offer. Let's how this plays out!
I'm going through the same exact thing! They deleted the message from my inbox!!!!
I even called in after i sold the phone to see where the coupon was - i specifically asked for them to memo my account. They can't find it - but i still have the follow-up survey that was distributed after the call
Do you perhaps have a section of Promotional Offers that logs your History of offers accepted?
I think you might be wise to bring this forward to the next Weekly Board Hour and speak to ebay staff about it there.
Watch for the thread to open in the evening on Tuesdays and staff to respond Wednesday.
This is a link to the most recent one to give you an idea of how your issue may be handled. https://community.ebay.ca/t5/Weekly-Chat-Session/January-24th-2018-Weekly-Session/m-p/392389#M6325