Is anyone else having problems with parcels not getting scanned and vanishing into thin air right from the post office. This parcel went Expedited and was shipped out to BC on January 5th. Parcel never got scanned at the originating post office and didn't later on that night when it reached Ottawa. After a couple of weeks of no scanning I called Canada Post inquiring about this and they said not to worry, it would surface eventually. It was probably sitting in a warehouse somewhere as they were still backlogged. This was around the time when Covid broke out at the plant in Mississauga.
Fast forward 2 months later this parcel just vanished. Are they still backlogged? I have now had to refund the buyer at a tune of $90 US. Ebay won't own up to it as it never got scanned and neither will Canada Post as it never got scanned.
A couple of clerks in that post office don't seem to think scanning is important that it will get done in Ottawa later on that night. To me its important for a buyer to know that item is on the way and when it was dropped off as I have a 1 day handling time. But that's a bit of a moot point anyways cause sometimes parcels get dropped off in slots if its busy inside.
I have contacted the post office regarding this and getting passed around. Now need to contact the ombudsman. Canada Post do not seem too concerned about parcels disappearing right from their post office. That's my second one that didn't make it. One in late November going to US never made it either. It shipped as Small Parcel but has a UR number on it that gets scanned letting us know its been delivered. All other small parcels that I sent out with a UR number shows when its delivered.
Did I get a receipt they ask me. No I dropped it off never thinking that I would ever need a receipt. Stupid question. Why do things online if you have to go in and get a receipt from them to show that you dropped it off. What about dropping them in the slots if busy. How do I get a receipt if I drop off in a slot.
The parcel was dropped off on the counter at the post office and the clerk nodded to me that she knew it was there. They know me as I drop off parcels on a regular basis. Well it never got scanned and never received and never returned to me. And has never surfaced again. And its my second one in a row.
I know things were late in getting scanned around that time and taking longer to arrive because of the Christmas rush and the backlog due to Covid. But this one just disappeared or grew legs and just walked out the back door at the originating post office it seems like. Short of accusing post office employees not sure what happened to these two parcels and no one owning up. All I know is it was dropped off at the post office.
