pocomocomputing wrote:
I was checking a rate on the new website using the CP Find-A-Rate page from a location in Canada to another location in Canada. Works fine to give me Regular Parcel rate but where is the link to show Venture One saving and Expedited Parcel within Canada rate that was so obvious on the old page?
Poco,
I had the same experience on April 2 - no Expedited Parcel rate to Canada. So I phoned the Venture One office and spoke to a nice, very polite lady, who admitted that they were experiencing problems with the new website [no kidding] but were working hard to resolve them.
It's now April 5 and I still don't see a domestic Expedited Parcel rate shown. I had asked the Venture One Nice Lady if I could get the Venture One Expedited Parcel rate by signing in (top right corner), as I'm a Venture One cardholder. She said I needed, besides my Venture One account number, a user ID and password. I don't have these but can get them by registering with CP. I haven't done so yet. It would be interesting to hear from someone who's tried successfully to determine Venture One rates on the new website.
I am less than impressed with the competence of the CP staff responsible for digital delivery of services. I remember some years ago trying to convince one of their managers (no longer with them) that, in order to ensure an accurate rate, the item weight must be entered to three decimal places and that the examples of data entry that CP gave could mislead. For example: "for 10.5 kg, enter 10.5". The CP rate calculator takes that to be 10.500 kg. It's highly unlikely an item weighs exactly 10.500 kg and if the limit for a particular weight step is 10.500 kg and the actual weight of the item is 10.501 kg, the calculated rate for that item will be incorrect. I couldn't get through to him and gave up. I see the new website carries on with the same misleading instructions.
Tom
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