COMBINED SHIPPING

[gypseyrobert]

Hello.  I most recently created an eBay store.  I am having great difficulty understanding how to apply combined shipping to 'buy it now' listed items.  With auction items the buyer always has the option to request an updated invoice, but this does not appear to be an option for buy it now.  I have had a number of customers purchase more than one item and they are charged shipping for each item which is ridiculious. In each instance I have had to issue a refund for the over charged shipping.  I sell stamps for collectors, so in most instances even if they purchase 10 items there is no significant increase in shipping costs.  I fell that I have missed some critical step.  Any advice will be most appreciated.  Thank you.

[msau4301]

Yes I remember the good old "Commit to Buy", there were a lot less problems back then (in my opinion), there would be the occassional person not pay but it was few and far between. A lot less shippingquestions for sure!

I love the Request Total button, I use it all the time with my auctions and just wish it could be used regardless (at least as an option for Seller to set or not). I have a small shipping scale and I use it often and fiddle with box sizes and materials to try and get best price, espeically when people have purchased several items. Sometimes the pre-paid boxes are better, sometimes not. It would be easier to work around the many possibilities/combinations if everyone could request the total if need be. But we all have our wish lists!

[intimewithmusic]

Ha ha, Now I get it. You're a sellers wolf in sheep's clothing (Barbie clothing actually). When I had the music store my kids would nap in the guitar studios so I know about regaining your independance.   They're on their own now so I've gone back to dickering with musicians. You're right it can be fun. 

Especially when eBay isn't acting like a pinball machine and tilting all the time. ..

Thanks for clarifying. I was wondering why you were concerned about combining shipments with 6 listings.. LOL

[flipistics]

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@msau4301 wrote:

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I do know and love that ka-ching sound! Before it would only go off when something sold, now it goes off when something is sold AND when something is paid for. Sometimes I think I should amp things up, other times I think what's the hurry!

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I hate that double ka-ching. I wish eBay had a setting to let us customize the sounds and when they happen. It shouldn't be hard to add to the app. I'd also like it to work for multiple stores. Ahhhh ... wish list.

[intimewithmusic]

"I hate that double ka-ching. "

   "Hate" is a pretty strong word for a sale notification.

Maybe you could request a toilet flush for the Unpaid Item notification.  

;>}

[flipistics]

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@intimewithmusic wrote:

"I hate that double ka-ching. "

   "Hate" is a pretty strong word for a sale notification.

Maybe you could request a toilet flush for the Unpaid Item notification.  

;>}

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Fair point! I feel like the first ka-ching is like the teacher's pet that always has their hand up to answer a question before the teacher asks it. The second ka-ching is the one that correctly answers the question!

[intimewithmusic]

Ha ha...

   The one I don't like is the "MockChing". That's when the exact same sound happens on YouTube or the radio and you run around looking for your cell phone to see what sold...

[msau4301]

Lol so I'm not the only one thinking I sold something while listening to the radio!

[royfan33]

I think I figured out why but the people at ebay don't want to listen. I have put in requests to fix and sent messages explaining what I think is the problem but no response.

I think the issue is, for those who HAVE created proper shipping policies AND rules. When creating a listing on the computer and adding in the Rule, look where the box to add it would be on the American site. For this look at how YouTube videos explained it for American ebay users. There is no add Rule box for the .CA users. There is a box yes, but it is for something redundant for the .ca users. It is international shipping or something we don't need to use. So the box is there but someone has it coded and described as something else. If this box is used for something else fine, but the box for adding your shipping Rule is missing.

Hope someone who can fix this reads this...