@lotzofuniquegoodies wrote:
devon@ebay wrote:
@lotzofuniquegoodies wrote:
@merritt-motorcycle-salvage wrote:calculated combined shipping rule (combine all items by weight)
.COM
works flawlessly, including expedited lite (CONFIRMED)
.CA AND APP
does not function, charges for each individual shipping cost (CONFIRMED)
There is just no excuse that canda post combined shipping functions properly on the US site and does not function properly on the CAD site or the ebay app
URGENT!!!
devon@ebay See messages from @merritt-motorcycle-salvage for more context.
In speaking to eBay customer service (live) last night there is definitely an ongoing problem (at least 1 month) when checking shipping costs for multiple items from 1 listing on a pc. The rates change undate if you modify quantity using APP but NOT with a PC. As per eBay customer support the suggested work around is to add to cart to check rates (almost to point of check out). This could be an issue if automatic payment is required. The alternative plan is for buyer to contact shipper in advance. For the first workaround most likely majority of buyers will not know to do this so in many cases will just move on.
I use my listing calculator on a pc to confirm shipping is correct from a buyers perspective so an important tool to have in the tool box. Apparently when some systems changes were done (in the past) the box to choose a quantity got removed in error (PC version).
As per going forward, information in this message was accurated at time of creation!! 😉
Ticket #1-4931227555965
Unfortunately the ONLY way to confirm this has been resolved is to check in with support on a frequent basis or test regularly. Not an optimum system. It is critical calculator works in listing and at payment stage so that correct postage is ALWAY charged as per seller settings.
Hi @lotzofuniquegoodies! Thank you for letting me know. I see that there was a ticket open for the individual account and I will also report it on my end.
Multiple unit purchases are very definitely still broken. Had a sale earlier today for 4 units of something (700 grams each). When the buyer checks the calculator shipping shown is same if they were to purchase 1 or 4. 11.79. Because all 4 have sold unable to confirm but in testing other multiple units seeing same types of results. When combined packaged my order actual shipping is in the 35.00 range because it works out for 2 kg. Not even close to 12.00 that is quoted in the listing. (Yes, combined shipping is turned on in my settings. This problem is a defect at your end.)
Issue STILL being the option to choose a desired quantity is now missing from the calculate shipping screen. This situation is either going to be a major surprise for buyers or a major loss for sellers if they pay according to the ebay sends. Is there a status update on the above quoted ticket.
Sample US listing to test. It is behaving the same way on dot com and ca. Unable to add my own items to cart for obvious reasons.
https://www.ebay.com/itm/225657453891
As per eBay customer service (Facebook Rep) buyers will need to add to cart to confirm shipping if they would like to check revised shipping options for a particular item. Revised shipping will no longer display accurately on the front page with see details link or by clicking on that link to get to 2nd page. The seller will need to have combined shipping turned on and/or be using business policies to reflect the calculation. Alternative is to use flat rate shipping with an amount for additional units. Works fine for smaller items. Not so good for anything large or bulky.
Also makes it impossible for a seller to check their shipping to see if it is functioning properly because a seller CANNOT add one of their own items to shopping cart. (I've tested). You get an instant error message. You would need to check while signed in as guest or under a secondary account.
@flipistics I've tested on several occasions with lighter items and had similar defective luck with it returning bad info when expedited lite is in play. Same things happens if combined weight goes over 2 kg for USA or Intl tracked/small packet air. The calculator also does not "grasp" that 2nd, 3rd, 4th etc unit do not require an additional packaging but that is what we have to work with.
Personal listing test.
*******
Different users listing:
add to cart method: Quantity 5
