Canada Post Rates Change Effective Jan 14. How come I can't update my Listings?

[that56fordguy]

Canada Post changed Weight allowance for Tracked Packet to USA Today Jan 14/2019. When I try to update Listing because Tracked Packet now covers up to 2 KG Message says "Weight Limit for Tracked Packet is still One kg". Is the Problem Ebay or Canada Post? Fix it please.

[that56fordguy]

Even if I end the Listing and re-list with Tracked Packet as shipping Option it still will not accept that Option. I can Purchase mailing Label with up to two KG Weight but not offer on the Listing. Something needs to be updated on Ebay's System.

[that56fordguy]

Are You going to make an "Announcement" when problem is resolved so I can get back to making Sales? A reduction in Mailing Cost to USA would really help increase my Sales. US Customers complain constantly about shipping Costs. They don't realize USPS Rates to Canada are even higher than Canada Post to USA.

[momcqueen]

The Canada Post USA postal services are messed up at the moment; we’re stuck until the developers iron out whatever went buggy with the software when they tried to alter the shift from 1 kg to 2kg for Tracked Packet. In another thread, service by Small Packet Airmail has disappeared completely for (some) user(s) and is replaced by a flat-rate letterpost that’s not supposed to be there. I’d say the solution is a work-in-progress.

[pjcdn2005]

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@lotzofuniquegoodies wrote:

Regarding the Expedited situation:

A rate displays fine at the Canada Post website for over and under 22 cms

The problem has been with the eBay calculator not matching. It would be similar to requiring 2 different size boxes if you wanted to upgrade to Expedited for some items for certain applicable listings.

-Lotz

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My point was that this issue is unrelated to the any new CP changes. But yes, I know that the calculator on the CP site gives you the 21cm rate even if your dimensions are less but the fact remains that they are the ones who have said in other info what the minimum is so technically, it’s eBay that is correct by not accepting the smaller dimensions.  As I said though, there should be a warning that the dimensions won’t work.  

I’m not sure what you mean by your second sentence.  If you want to list 2 services such as small packet and expedited, you could use the min. dimensions  for expedited.  Since the small packet is based on weight, not dimensions, the bigger dimensions would not affect the shipping cost for small packet in the listing. And even if Shippo and CP will accept expedited with the smaller dimensions, as far as I can tell an expedited package that is 300 gr and 21cm 14 x 1 is charged the same cost as a  300 gr package 12 x 12 x 1cm so entering slightly larger dimensions on eBay shouldnt matter.

But if you are referring to the calculator automatically changing to the other service if more than one item is purchased, that isn’t related to whether or not the min. dimensions are correct.  Neither the .com or .ca calculator are capable of changing to another service if the weight is too heavy for the first service or to know what the dimensions would be for 2 items.  That’s a totally different issue that I can’t see every being changed.

[lotzofuniquegoodies]

My Calculator now works(as of Nov 2018) for multiple units after numeroussssssssssssssssssssssssss calls between eBay and messages to Tyler. How it works is not perfect but much better than what I had at my disposal since Nov 2017. The system appears to be able to modify the shipping for Expedited in a reasonable way. As for US tracked for more than 1 unit it seems to consider that additional unit as a new shipment. For the customers that read the actual listing, if they are unsure they email me and I can give them a more accurate quote. Like I said, not perfect but better. Why the calculator can work extremely easily and accurately on dot com but NOT on dot ca is the million dollar question. I've been in contact with other Canadian sellers and they were totally unaware of the issue until they checked their listings and saw the issues.

-Lotz

PS. The number of times that I called eBay and heard the words, "Yes, you're right, the calculator does not work, we'll get back to you" you wouldn't like to hear!!!

[luv4orphans]

Its Saturday the 19th. There is definitely a problem. I just tried to list something under 1 kg and it wouldn't even accept that. Didn't qualify for Tracked Parcel to US as it was over the 1 kg allowed? It was 780 grams.

Now what? Does anybody know when this will be ironed out?

[reallynicestamps]

This is a dumb question but did you use 780 grams or .78kilos?

[lotzofuniquegoodies]

To echo @luv4orphans including US tracked is still a problem as of Jan 20, 2019. I just went to relist an item that included Expedited and Xpresspost to the USA as available services with the original listing. Parcel weight is 980 grams. Since the rate increase the limit it would not accept for packages was over 1 Kg. It appears it's been downgraded. Hopefully, this will be resolved soon. Updating/relisting listings should NOT be this difficult!!!

-Lotz

[luv4orphans]

Somebody on here mentioned to clear our cache and our browser history and then restart our computer. I did that and dont seem to be having any more problems with the new 2 kg allowed to ship to the US.

What I am getting a lot lately though is I owe 54 cents, 1.08 etc in underpaid postage. Its about 10 in the last couple of months. Never got that before. Once or twice maybe in the previous 3-4 years. Not doing anything different than before. Most times I had to refund buyers as they had paid too much.  Anybody else having that problem.

[luv4orphans]

I think I would have put 780 grams. The only time I put kilos is if its 1.780 or something like that.

[lotzofuniquegoodies]

Tried again with the clearing Cache & History. Same messge.

Package weight is over the weight limit for service Canada Post Tracked Packet - USA. The maximum weight is 1 kg.

-Lotz

[that56fordguy]

Reading through the Suggestions as to how to fix the Problem on Sellers end. Bulk Listing, Size change, clear Cache etc. Even if I do a new Listing with correct Dimensions it still will not allow Tracked Packet at more than One kg. This is now Jan 22, 8 Days after Rate Change and I still can't  update my Listings. Come on Ebay. What's the Problem. Rate change was announced well in advance of Jan 14. I am losing Sales every Day because Expedited Parcel USA went up and Tracked Packet Rate is less but I can't get Listings updated.

[luv4orphans]

I have no problem with new listings and most I could update. One that is over the 1 kg will not update. Yet yesterday I managed to update some of them with over the 1 kg but under 2kg. Weird.

[reallynicestamps]

@happy_pigeon

Perhaps this should be added to the Wednesday chat.

[tyler@ebay]

Hi @lotzofuniquegoodies  - you mentioned getting a specific error. Would you mind getting me the item number to test myself or grabbing me a screenshot of what you're seeing?

Same request from anyone else running into this!

[forester_studios]

Has this been fixed yet? Tried a listing a few days ago and tried to add Tracked packet over a kilogram and got the message at top of page saying the limit was 1 kilogram. Had to go with Expedited.

[lotzofuniquegoodies]

Hello @forester_studios 

I forwarded an example to Tyler yesterday and he has passed on to the computer folks to resolve. Hopefully a solution quickly for all that it is affecting, previously and for the future?

-Lotz

[forester_studios]

Lets hope so. It's unfortunate that 10 days after the changes Ebay and Canada post still haven't fixed it. The longer this goes on the more business they will lose if sellers don't sell as much because of having to use more expensive shipping. Thanks for responding to my question.

[lotzofuniquegoodies]

I was under the impression it was being looked into when it was first pointed out on here on the 14th/15th. It's very labour intensive to first try to figure out which listings it affects and then go through the process to update them as required.

-Lotz

[lotzofuniquegoodies]

Hello tyler@ebay,

Are we any closer to a solution with this problem? Able to add Small Packet US Air for shipment 1 to 2 KG but still receive the error message for US Tracked for that weight option.

-Lotz