Canada Post Strike

I am a little confused as to why eBay is still showing a "ship by" date for sellers in Canada, shipping via Canada Post.  First off, the suggestion that we update our listings to show a longer "handling time" is not realistic.  Most seller have hundreds, if not thousands, of listing, and they expect us to change those listings?

Second, since eBay is well aware that there is a postal strike with no pick up or delivery of mail, why are they not eliminating the "ship buy" until this issue is resolved?  Many sellers will not want to drop envelopes in mailboxes that are not being serviced, and often these mailboxes become overloaded.  It would be much safer to drop your mail off at a postal outlet, once the strike is over.  However, then a seller will be penalized for not meeting their "handling time" - "ship by" date.  Why is eBay not taking action to protect sellers from being penalized for not meeting shipping times?

I will be inclined to mark my sold items as shipped, even though they are not shipped, and once the strike is over, drop the mail at a postal outlet.

Message 1 of 95
latest reply
94 REPLIES 94

Canada Post Strike

Thanks. I thought I was the only one noticing. After looking up stats I didn't realize how small Canada is in the grand eBay scheme of things. They claim to have 270 Canadian employees. In January they cut 9% but didn't say where.  No Tyler no Devon no humans. Since then it's almost like eBay Canada's headquarters is running on one USB lithium battey. 

 

This is a bit dated but the graph may put some perspective on the prioritization you rightfully point out. It probably hasn't changed much. In addition I think the total ebay revenue out of our fair country is less than 1.5%Capture.JPG

 

Message 41 of 95
latest reply

Canada Post Strike

Thank you for checking out my sold listings but the majority of items that I sell are listed with multiple quantities.  You would have to click on each actual listing to see how many have sold as they don't show up on the sold item list as a single sale each time.  Also, I use the OOS option so even when I sell a single listing item it will often not show as a sale until I physically end the item and I usually wait a while to end it just in case I can restock it.  

I do admit that my sales were also slower than usual in September but were starting to pick up.   Usually my best sales are from November to the end of January so closing now is not a good thing.  Lucky for me 

I'm not dependant on the income and didn't think the various options would work well enough to make it worthwhile for me to use them.   Thats how I looked at it and I don't expect eBay to somehow make it 'better' or more worthwhile.     I do have tons more that I can list too but am low on the ambition (for various reasons) to do so.  But who knows how I will feel next week! 


The link that you are quoting and that I referred to earlier is basically eBay reminding sellers of how eBay 'protects' them.  Once again, sellers using the eBay international shipping program (EIS) are always protected from late delivery and many more things once the item reaches the eBay once.  This is not something put in place because of the strike. 

I am not sure why you think that eBay is diverting sellers to other carries because of the strike.  The EIS has always chosen which carrier is going to be used once the packages reaches the EIS hub. They use what works best for them.  I believe that in that in the majority of cases they do not use any national postal services. I know they use DHL for Canadian shipments fairly often. I don't know if they ever use Canada Post although it's possible that they do in some cases. I have read a few posts about the EIS not shipping to PO Boxes but I couldn't find that in the help pages to confirm it.   But whether or not they ever use it, it's nothing new for eBay to send packages from the hub using various carriers. Sellers who use EIS choose only which service they use to the hub. After that, it is always eBay's decision.  There are lots of benefits that US sellers have with EIS that we do not have but none of those are due to the strike.

 

If a US sellers ships their international packages directly to the buyer, eBay has nothing to do with how those packages are shipped.  There are no extra protection for them.  I suspect that some of those who do ship directly using USPS/Canada Post have blocked Canada for now. 

 

 

Message 42 of 95
latest reply

Canada Post Strike

Wow, that chart of eBay sellers by country is a shocker but I guess we should be glad we at least made the top 10, even if it is at only 1%!

Message 43 of 95
latest reply

Canada Post Strike

Sellers are looking to other carriers than canpost to make their deliveries. Instead, I tried listing on MP and got a surprise. I listed an item in my ebay store which received 2 views over 2 days.  I listed it on my local MP and received 266 views in 2 hours and sold it right away.  Full asking price, no fees, no shipping, no problems.  Just a thought.

Message 44 of 95
latest reply

Canada Post Strike

Oh yes! FB MP is great for selling some categories of items as there are various groups dedicated to specific categories and these groups have a great following of serious buyers...another member of this household has had great success on that site for a few years now...

Message 45 of 95
latest reply

Canada Post Strike

Hi.

    Thank you for your comments. The information you point out about your store is  hidden. The sold details I mentioned a few hours ago have also dissappeared so I can't relate but it doesn't matter. The purpose of the "view Listings" toggle that is here for everyone is so others can see relevance or compare their own stores with a poster's comment. Yours are hidden so it's a moot topic.

 

  With respect to the mechanics of the ISP; who cares?   If you sell on eBay Canada why should Canadians care about how the ISP functions? I don't need to know what they do in Chicago. I do care about the difference between the communication and treatment we are getting up here in Canada. I think we are paying about the same fees as they are. 

 

  What about the protections? If the ISP is absorbing forwarding for the US sellers possibly eBayCanada could give Canadian sellers a bit of a fee reduction if we have to do that ourselves???

 

  Like I said, we'rer paying the same amount of selling, FV and promotional fees.

Message 46 of 95
latest reply

Canada Post Strike

If the strike is long term it wouldn't be a surprise to see temp "brick & mortar" MPs pop up in larger centres. We already have it here on a small scale Sunday mornings in a community hall. For myself, unfortunately, music collectibles sell mostly in the US. It gives them a place to gather, show their listings and not have people coming to their homes.

Message 47 of 95
latest reply

Canada Post Strike

(which is why I have been saying for many years now that.CA should be eliminated and Canadian sellers allowed to freely sell on .COM without consequence...

 

I disagree.

While most of my listings are on dotCOM , as are most of my sales, it's only because I can use Flat Rate/Free Shipping easily in my categories.

If I were selling clothing, or jam, or china, using Flat Rate on dotCOM would be very stressful.

 

And of course, we can sell on dotCOM with little difficulty unless currency fluctuations  and the cost of shipping are of great concern.

 

On the bright side, many Canadian buyers are procuring their stock with loonies and selling it for US bucks. Not to mention that we pay the same dollar value for fees as our US competitors, but with our weaker loonie.

https://www.ebay.com/help/selling/fees-credits-invoices/store-selling-fees?id=4809

https://www.ebay.ca/help/selling/fees-credits-invoices/store-selling-fees?id=4809

Message 48 of 95
latest reply

Canada Post Strike


@reallynicestamps wrote:

(which is why I have been saying for many years now that.CA should be eliminated and Canadian sellers allowed to freely sell on .COM without consequence...

 

I disagree.

While most of my listings are on dotCOM , as are most of my sales, it's only because I can use Flat Rate/Free Shipping easily in my categories.

If I were selling clothing, or jam, or china, using Flat Rate on dotCOM would be very stressful.

 

And of course, we can sell on dotCOM with little difficulty unless currency fluctuations  and the cost of shipping are of great concern.

 

On the bright side, many Canadian buyers are procuring their stock with loonies and selling it for US bucks.


@reallynicestamps 

 

I wonder if they could make it possible for Canadian sellers to sell in US funds on dot ca? Then they could ship using calculated with whatever whimsical exchange rate is in play.

 

-Lotz

 

Message 49 of 95
latest reply

Canada Post Strike


@lotzofuniquegoodies wrote:

I wonder if they could make it possible for Canadian sellers to sell in US funds on dot ca? Then they could ship using calculated with whatever whimsical exchange rate is in play.

 

-Lotz

 


That option was discontinued in 2016 and it's never coming back. Canada was the only eBay territory that had a two currency option and I supect that it's simply not compatible with Adyen not to mention that it must have been a real pain for eBay's accounting people.

 

 



"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.
Message 50 of 95
latest reply

Canada Post Strike


@recped wrote:

@lotzofuniquegoodies wrote:

I wonder if they could make it possible for Canadian sellers to sell in US funds on dot ca? Then they could ship using calculated with whatever whimsical exchange rate is in play.

 

-Lotz

 


That option was discontinued in 2016 and it's never coming back. Canada was the only eBay territory that had a two currency option and I supect that it's simply not compatible with Adyen not to mention that it must have been a real pain for eBay's accounting people.

 

 


I realize that. I remember the switch over for many sellers was a nightmare. I guess its their way of justifying/rationalizing + inflicting pain using  ebay's sub-par software  for Canadian sellers trying to explain how much they made or didn't to Rev. Canada. 

 

<~~Fluent in invoice...Not so fluent in crazy spreadsheets. 

 

As for Canadian sellers selling in US funds in a easy peazy way, it's good to have dreams!!

Message 51 of 95
latest reply

Canada Post Strike

For a lot of sellers everything is a nightmare. Personally the switch from USD to CAD was quite simple. Regardless of the simplicity I would have preferred if the dual currency had been maintained but as Mick sang......you can't always get what you want, but if you try sometime you'll get what you need.

 

FYI - I moved all my activity to .ca in about 2008 when eBay instituted shipping caps in Media on .com, if not for those caps I'd probably still be listing on .com

 

 



"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.
Message 52 of 95
latest reply

Canada Post Strike


@recped wrote:

For a lot of sellers everything is a nightmare. Personally the switch from USD to CAD was quite simple. Regardless of the simplicity I would have preferred if the dual currency had been maintained but as Mick sang......you can't always get what you want, but if you try sometime you'll get what you need.

 

FYI - I moved all my activity to .ca in about 2008 when eBay instituted shipping caps in Media on .com, if not for those caps I'd probably still be listing on .com

 

 


@recped 

In doing a quick search it is totally legal and a possibility for a Canadian company to sell in US funds if they so choose. One site it is possible is Shopify. The only noted concern seems to be chance it would be scaring away Canadian buyers.  So it is possible. eBay just chose not to. 

Message 53 of 95
latest reply

Canada Post Strike

I use Flat Rate shipping in my categories on both.CA and.COM as well as on my other selling site and have been doing so for many, many years....

Message 54 of 95
latest reply

Canada Post Strike

Some Possible Help For Canada Sellers Not Near Border Services

Maybe this will save you from wondering what to do with your store or your eBay listings. Earlier in this thread @byto253 made this suggestion which might present possibilities;

 

"If you have Stallion, Chitchat (Select service) or Sendle available to you and do not require Canada Post.   I have that option, so there is no way I want eBay to show buyers that I may not ship until who knows when. 

For some sellers who do not, or rely on lettermail, the strike is a real problem and I think most have put their listings on time away. "

 

SENDLE Here in Kelowna we don't or didn't have any of those services and too far for viable borders trips. the last time "Sendle" was brought up there were none here. I just did a check and one Dollar Store across town now offers Sendle dropoffs. I know nothing about the service. Maybe it could help you, maybe not. I attached a map of their drop off locations. Thank you @byto253.

 

UPS  I've had a direct account with them for a long time. I have used them for big heavy shipments (drum sets and xylophones etc) I've never had a complaint and I recommend them however:

eBay is to UPS like eBay is to Canada Post. You can print labels with very few options. Being a bonafide frieight company UPS has all the options.

   I have seen some very good UPS rates on eBay labels. In the 4 categories Expedited Parcel, Expedited Lite, Tracked Packet USA and Expedited Parcel USA the only UPS eBay labels I found competitive were in the under 200 gram category and sometimes UPS competes price wise with Tracked Packet USA but only sometimes. If you sell under 2Kg shipments to the USA (Tracked Packet) and are not near the 49th parallel I suggest using caution unless your shipments are of higher value. In that case an extra $10 for shipping can be absorbed. 

  If you are a high volume seller using Canada Post and this drags on I recommend you talk to the UPS business rep and see if setting up a direct account offering full access to all their features would help you. 

 

UPS eBay Labels

  Today at 3:30 I drove over to the UPS Store in Kelowna. It's not close to me like Canada Post. Most of my packages for Canada Post I deliver on my bike. I specifically went at 3:30 to see if UPS was busy due to the strike. I told @lotzofuniquegoodies I'd post a picture. To my surprise the UPS Store was gone. There was another parcel drop store in it's place. Inside there were 4 staff and only 1 customer. At the counter I explained that I sold on ebay and asked if it was OK for me to drop off packages with UPS labels printed on eBay. She said, "No Problem." 

 

Summary

  If you sell domestic or USA via Expedited Lite (under 200 grams) lower value items (under $50) I recommend checking into using UPS ebay labels and then find your nearest droppoff.

  If you sell heavier items (over 2Kg) either domestic or USA I suggest you contact UPS for rate discounts that apply to your volume. Of course check the eBay discounted rate first but remember you may also need insurance, signature (over 18/under18), destination confirmation without Canada Post as the last mile etc etc. If your merch is scientific agricultural or medical etc UPS has a much better tariff system because, and I'm guessing here,  they depend on their trucks crossing borders and not simply a Canada Post handoff to USPS. 

  I thought this would be over soon but am beginning to think otherwise. BC Global covered the strike yesterday but nothing today. the net just says the parties are very far apart.

 

  Here's a photo of the Western province Sendle locations and another of the defunct UPS Store in Kelowna that is now a "SHIP PARCEL" who must be getting another piece of a very dissected pie.

Your customer's freight cost  =$UPS/$eBay Label/$ShipParcel .

What ever happened to a hustified handling charge? An LP box costs $2.50! 

 

  I hope this helps any seller who doesn't live near the 49th. 20241119_154050.jpg

 

Sendle Western Locations.JPG

 

Best wishes to all eBay Canada Sellers! Remember the immortal words of Chubby Checker

 

"Let's list again like we did last summer,

and poke the eBay algorythm

with sales we may just cancel

Let's list again.... OK maybe not."

 

Peace & love

 

 

 

Message 55 of 95
latest reply

Canada Post Strike

Thankfully, I am not in need of, nor do I want to engage in shipping any packages with these alternate carriers that may or may not be prepared for the influx of additional volumes of mail due to the Canada Post stoppage...I am quite content to let this all get sorted before I resume actively selling...

If I have to wait until January, so be it....

Message 56 of 95
latest reply

Canada Post Strike


@lotzofuniquegoodies wrote:

@recped wrote:

For a lot of sellers everything is a nightmare. Personally the switch from USD to CAD was quite simple. Regardless of the simplicity I would have preferred if the dual currency had been maintained but as Mick sang......you can't always get what you want, but if you try sometime you'll get what you need.

 

FYI - I moved all my activity to .ca in about 2008 when eBay instituted shipping caps in Media on .com, if not for those caps I'd probably still be listing on .com

 

 


@recped 

In doing a quick search it is totally legal and a possibility for a Canadian company to sell in US funds if they so choose. One site it is possible is Shopify. The only noted concern seems to be chance it would be scaring away Canadian buyers.  So it is possible. eBay just chose not to. 


Of course it's legal, there are lots of things which are 100% legal which are simply not offered for any of many reasons.

 

eBay still offers sellers a choice of US or CAD billing/payouts so sellers who list exclusively on .com or .ca can work with the currency of their choice. The downside is that it's a choice you can only make once unlike the old days when you could switch back and forth once per year. It's possible to have two selling accounts and two managed payments accounts, one in each currency, list on .com with the USD account, list on .ca with the CAD account.

 

 



"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.
Message 57 of 95
latest reply

Canada Post Strike

"With respect to the mechanics of the ISP; who cares?   If you sell on eBay Canada why should Canadians care about how the ISP functions? I don't need to know what they do in Chicago. I do care about the difference between the communication and treatment we are getting up here in Canada. I think we are paying about the same fees as they are. 

 

  What about the protections? If the ISP is absorbing forwarding for the US sellers possibly eBayCanada could give Canadian sellers a bit of a fee reduction if we have to do that ourselves???

 

  Like I said, we'rer paying the same amount of selling, FV and promotional fees."

------------------

 

 

 


EBay isn't absorbing the forwarding costs for sellers that use EIS.  Buyers pay for that shipping. But because it is all shipped out of one main center ebay has access to bulk shipping and pricing which we don't have here. The shipping is not coming out of ebays pocket.

 

I doubt we will ever have a system like that here because this is a much smaller market here and because most Canadian sellers already ship internationally. US sellers tend to be more paranoid about shipping internationally. I'm sure that any seller protection eBay gives EIS sellers is more than made up in extra international sales and more fees for eBay.  

There are definitely some benefits that are available on the US site that are not available here. I'm not disagreeing with that.  But extra seller protection because of the CP strike isnt one of them.

 

 

 

 

Message 58 of 95
latest reply

Canada Post Strike

Thank you for your view.

Message 59 of 95
latest reply

Canada Post Strike

The only noted concern seems to be chance it would be scaring away Canadian buyers.

 

Why?

The US dollar price appears to be lower than the Cdn dollar price so that is something of an advantage.

And savvy online buyers* do the arithmetic in their heads.

EBay does put the "other currency" price on a listing if we are, for example, looking at a dotCOM listing in USD on dotCA. The Canadian dollar price shows below the USD price.

If the customer is looking at a Canadian seller's listing that was uploaded to dotCOM on dotCOM, they only see the USD price, of course.

 

We do see the occasional grumpy post here about Cdn sellers who list in USD. But you can't make everyone happy.

 

 

 

 

*You already know what George Carlin said about average IQs.

Message 60 of 95
latest reply