eBay

lotzofuniquegoodies · ‎10-17-2025

Open post for known issues regarding eIS Canada. Add as you come across them.

1. Default shipping method domestic letter being used vs USA Tracked or Expedited. (I am guessing some cases you could ship Expedited lite to hub vs letter to get tracked but not always. It would mean determining which ones would qualify and blocking letter if it is an eIS order). Once buyer pays you are basically hooped unless there was add on reason allowed for cancelling that was more appropriate.)

lotzofuniquegoodies · ‎10-27-2025

@marnotom! wrote:
@lotzofuniquegoodies wrote:
It's posted "somewhere" on the dot com page for eIS that a tracked service is required for shipping to the hub. Unsure why it would be different for eIS Canada.
I think you're thinking of what's posted here, @lotzofuniquegoodies:

When shipping your item to the domestic shipping hub, always add tracking details and include the reference number on the label to ensure it arrives safely.

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shippin...

But that doesn't mean that you must use a trackable shipping method for US eIS, just that if you have tracking details, they need to be added to the shipment information.

It's the eIS seller terms and conditions that matter, as far as I can see, and the "program rules" in that online document no longer (if they ever did) specify that sellers must use a trackable shipping method (or a shipping method with delivery confirmation) to get items to the hub.

Anyway, for eIS Canada, confirmation that tracking is not a requirement for items sent to the hub can be found on this thread:

https://community.ebay.ca/t5/Seller-Central/Lettermail-is-accepted-by-the-Canadian-eIS-hub-CONFIRMED...

@marnotom! Please clarify what you mean by add tracking details vs tracking info not required? Sounds like those 2 statements trip over each other.

I thought that someone has posted someone to that affect but wasnt sure which discussion it was part of. If that is the case why isn't it in the official TOS/help page vs an email message from Luke and/or does it, pardon the term, trump what is in post 59?

As for it being part of the "tracking details" that is made up of 2 segments....the first shipped by seller to hub and the 2nd however ebay sends to customer. They are independent. 2 separate processes.

dinomitesales · ‎10-27-2025

@lotzofuniquegoodies wrote:
I thought that someone has posted someone to that affect but wasnt sure which discussion it was part of. If that is the case why isn't it in the official TOS/help page vs an email message from Luke and/or does it, pardon the term, trump what is in post 59?

eBay will never flat out say in any of it's official statements that it's acceptable to be shipping things untracked. They would very much prefer everything is sent tracked. But at the same time, the folks at eBay Canada seem to understand the ubiquity of Canadian sellers sending things untracked and have always given us small breaks in that regard (i.e. tracking uploaded isn't a requirement for us to get Global TRS).

lotzofuniquegoodies · ‎10-27-2025

@dinomitesales wrote:
@lotzofuniquegoodies wrote:
I thought that someone has posted someone to that affect but wasnt sure which discussion it was part of. If that is the case why isn't it in the official TOS/help page vs an email message from Luke and/or does it, pardon the term, trump what is in post 59?
eBay will never flat out say in any of it's official statements that it's acceptable to be shipping things untracked. They would very much prefer everything is sent tracked. But at the same time, the folks at eBay Canada seem to understand the ubiquity of Canadian sellers sending things untracked and have always given us small breaks in that regard (i.e. tracking uploaded isn't a requirement for us to get Global TRS).

@dinomitesales

Re: Tracked vs ubiquity

So what does that mean going forward as to seller protections if the seller sends untracked and item happens to go MIA?

Or is it just an over ride because most Canadian sellers use letter as default for small/LV stuff in Canada so it becomes the defacto hub shipping method/first payment option for US buyers because ebay did not see it as a potential glitch when eis kicked in with limited testing?

marnotom! · ‎10-27-2025

@lotzofuniquegoodies

If the item goes AWOL and there’s no evidence that it was accepted at the hub and the buyer files a MBG case, the case would be handled the same as any domestic shipment sent without tracking.

You know full well that eIS doesn’t take responsibility for items until they’ve been marked as accepted at the hub.

chicweb · ‎10-27-2025

Especially bigger sellers. They don't want to have a LOT of packages while having problems 😉 They slow roll in a balanced way... that's my guess.

chicweb · ‎10-27-2025

@lotzofuniquegoodies as for protection goes, the logic would be: Untracked = No protection from the seller to the hub. When received at hub, our job as sellers is done. The rest is between ebay and the customer.

Basically, business as usual when sending untracked lettermail within Canada. 😉

dinomitesales · ‎10-28-2025

@lotzofuniquegoodies wrote:
So what does that mean going forward as to seller protections if the seller sends untracked and item happens to go MIA?

It's the same scenario as it's always been if you send things untracked. If it goes missing you provide a full refund. It's not like eIS changes anything. If the buyer files an INR and you can't prove it's been received at the eIS hub then you lose your seller protections and give a refund. Lettermail sellers have always had to deal with this; it's nothing new.