Do not use Fedex...

[playndisplaytoys]

I used FedEx before and had no problem and they are usually 2-3 dollars cheaper than Canada Post when shipping to major cities. This morning I was just putting my recent orders into my spreadsheet and found out that one of the orders has weird numbers. I checked and found out I was charged 45 bucks for the shipping. I got back to my email and dig up the old information... I was quoted 17 dollars when I purchased the Fedex label through eBay and now it has increased. I contacted eBay and the reps told me the weight is 14 times heavier than what I put in when Fedex scanned the Package...

The item is an EVGA 3060 xc graphics card and I am sure Nvidia will be shocked to find out their video card is over 14kg..

Well, going through the dispute process now and hope I can get my credit back

[devon@ebay]

---

@lotzofuniquegoodies wrote:

---

@aviatorsparadise wrote:

I took a look through my latest shipments and found a fedex one that had a large fee added. Original shipping estimate was $27, the actual charged rate was $64. Two other fedex shipments came in as actually cheaper than the estimate. In all 3 cases the fedex weight shown was far higher than the actual package weight was... I contacted eBay and the chat agent opened up a dispute on the charge easily enough.

Just have to watch this in future. Its a shame, I much prefer fedex's service and their drop off location compared to Canada Post.

---

@aviatorsparadise 

@treasuresleuthbc 

@toronto_tuttle 

devon@ebay Can you look into this please? Sellers need to be have the correct (accurate) shipping amounts invoiced to buyers before they pay. After is too late.

-Lotz

---

Hi @lotzofuniquegoodies! I can have this looked into and reviewed by the Shipping team. 

[aviatorsparadise]

Before you seek legal action, its best to keep in mind that it is not a consistant thing. I've had several shipments where they charged LESS than what was originally estimated.

On my shipment that was overcharged, they decided it was in a more remote area which they added a remote location fee. This is squarely on eBay and its calculator because locations being remote are well known in advance. Others have had different issues relating to weight or dimentions being measured wrong which is on Fedex. So unless you plan on adding every single possibility to your case, it could easily get tossed with them providing evidence its an exception not a rule.

[lotzofuniquegoodies]

---

devon@ebay wrote:

---

@lotzofuniquegoodies wrote:

---

@aviatorsparadise wrote:

I took a look through my latest shipments and found a fedex one that had a large fee added. Original shipping estimate was $27, the actual charged rate was $64. Two other fedex shipments came in as actually cheaper than the estimate. In all 3 cases the fedex weight shown was far higher than the actual package weight was... I contacted eBay and the chat agent opened up a dispute on the charge easily enough.

Just have to watch this in future. Its a shame, I much prefer fedex's service and their drop off location compared to Canada Post.

---

@aviatorsparadise 

@treasuresleuthbc 

@toronto_tuttle 

devon@ebay Can you look into this please? Sellers need to be have the correct (accurate) shipping amounts invoiced to buyers before they pay. After is too late.

-Lotz

---

Hi @lotzofuniquegoodies! I can have this looked into and reviewed by the Shipping team. 

---

Thanks devon@ebay , In the meantime how should sellers proceed if they are being excessively overcharged? Possibly find alternate means of shipping until this is resolved?

-Lotz

[devon@ebay]

---

@lotzofuniquegoodies wrote:

---

devon@ebay wrote:

---

@lotzofuniquegoodies wrote:

---

@aviatorsparadise wrote:

I took a look through my latest shipments and found a fedex one that had a large fee added. Original shipping estimate was $27, the actual charged rate was $64. Two other fedex shipments came in as actually cheaper than the estimate. In all 3 cases the fedex weight shown was far higher than the actual package weight was... I contacted eBay and the chat agent opened up a dispute on the charge easily enough.

Just have to watch this in future. Its a shame, I much prefer fedex's service and their drop off location compared to Canada Post.

---

@aviatorsparadise 

@treasuresleuthbc 

@toronto_tuttle 

devon@ebay Can you look into this please? Sellers need to be have the correct (accurate) shipping amounts invoiced to buyers before they pay. After is too late.

-Lotz

---

Hi @lotzofuniquegoodies! I can have this looked into and reviewed by the Shipping team. 

---

Thanks devon@ebay , In the meantime how should sellers proceed if they are being excessively overcharged? Possibly find alternate means of shipping until this is resolved?

-Lotz

---

@lotzofuniquegoodies If this is a frequent occurnace I would recommned using other shipping methods.

[lotzofuniquegoodies]

---

devon@ebay wrote:

---

@lotzofuniquegoodies wrote:

---

devon@ebay wrote:

---

@lotzofuniquegoodies wrote:

---

@aviatorsparadise wrote:

I took a look through my latest shipments and found a fedex one that had a large fee added. Original shipping estimate was $27, the actual charged rate was $64. Two other fedex shipments came in as actually cheaper than the estimate. In all 3 cases the fedex weight shown was far higher than the actual package weight was... I contacted eBay and the chat agent opened up a dispute on the charge easily enough.

Just have to watch this in future. Its a shame, I much prefer fedex's service and their drop off location compared to Canada Post.

---

@aviatorsparadise 

@treasuresleuthbc 

@toronto_tuttle 

devon@ebay Can you look into this please? Sellers need to be have the correct (accurate) shipping amounts invoiced to buyers before they pay. After is too late.

-Lotz

---

Hi @lotzofuniquegoodies! I can have this looked into and reviewed by the Shipping team. 

---

Thanks devon@ebay , In the meantime how should sellers proceed if they are being excessively overcharged? Possibly find alternate means of shipping until this is resolved?

-Lotz

---

@lotzofuniquegoodies If this is a frequent occurnace I would recommned using other shipping methods.

---

devon@ebay 

The main issue with this is the seller finds after the fact, out only when the shipment is delivered. From my understanding of these situations there is little in the way of what exactly caused the revised invoice. (Revised charge to the seller with no clear reasoning why.) When this does happen to a seller it makes it a very difficult pill to swallow because there is no way for the seller to recover these costs. (The 1 or 2 times I had this happen in the past when I was using  Shippo/CP (4 years) I got an actual invoice from Shippo explaining that it was a re-weigh. It was only a few cents (Canadian) so not a major shortfall.) 

Does eBay have a process for appealing these situations? 

-Lotz

[aviatorsparadise]

Chat to the eBay support chat and they can open an appeal for you.

I just recieved the results for my appeal submitted Dec 27th so its not a quick process. They ruled it in my favour and refunded the difference between the quoted price and actual price.

So for now I will continue to use Fedex when cheaper but will keep a close eye on the charges in case they try to sneak another one through! It wouldn't be so bad if it was a couple of bucks most of us would let it slide but when its over $30 its kinda obvious!

[38e_avenue]

A short story about our beloved Fedex: I ordered an item from R*****.  The item was sent to an unknown village I never heard of.  As a tracking expert (I believe we all here are the experts in that matter, right? 😄 ) I noticed something is wrong and contacted Fedex several times in hope to resolve the issue. They didn't anything, even if I told them: "Guys! The item is in transit just about 20 min. drive from my home! Just deliver to me, do not send to this village in the middle of Ontarian forest". Well, they did! 😃

Now, the best part. The sender offered me a 30 dollars refund, if I go there and pick up my parcel. I checked the Google maps - 650 km x 2 = 1.300 km! 😅

[lotzofuniquegoodies]

---

@38e_avenue wrote:

A short story about our beloved Fedex: I ordered an item from R*****.  The item was sent to an unknown village I never heard of.  As a tracking expert (I believe we all here are the experts in that matter, right? 😄 ) I noticed something is wrong and contacted Fedex several times in hope to resolve the issue. They didn't anything, even if I told them: "Guys! The item is in transit just about 20 min. drive from my home! Just deliver to me, do not send to this village in the middle of Ontarian forest". Well, they did! 😃

Now, the best part. The sender offered me a 30 dollars refund, if I go there and pick up my parcel. I checked the Google maps - 650 km x 2 = 1.300 km! 😅

---

@38e_avenue  If ya did do that trip could you write off the milage as a business expense?

Re: Other nightmare  experiences from a recent US discussion regarding rebills using Fedex/UPS. See post 3 for the recurring nightmare of what happens there. See Post 23 from this discussion for a suggestion of what to do going forward. Personally find it interesting that eBay offers (suggests as backups) those services as options, but maybe that's just me.

https://community.ebay.com/t5/Shipping/UPS-Label-Cost-Adjustment/m-p/34636242#U34636242

[38e_avenue]

---

@lotzofuniquegoodies wrote:

---

---

@38e_avenue  If ya did do that trip could you write off the milage as a business expense?

---

I didn't even try to go there 😅  Fortunately, the seller cooperated and refunded the payment, so the case is now closed. 

Concernig the Fedex / UPS horror stories, I also have (of course) some to tell 😄

UPS is even worse, they lost my packages many times - tracking stopped to work at some point, and the packages simply vanished. 

[lotzofuniquegoodies]

---

@38e_avenue wrote:

---

@lotzofuniquegoodies wrote:

---

---

@38e_avenue  If ya did do that trip could you write off the milage as a business expense?

---

I didn't even try to go there 😅  Fortunately, the seller cooperated and refunded the payment, so the case is now closed. 

Concernig the Fedex / UPS horror stories, I also have (of course) some to tell 😄

UPS is even worse, they lost my packages many times - tracking stopped to work at some point, and the packages simply vanished. 

---

I've never been a fan of UPS. Used them for work but was not my choice.  They consider 5 pc shipment as 5...1 pc shipments. Even if they are connected. Always had multi piece shipments routinely delivered incomplete over the course of several days. My stand by line when anyone asks for a number to call.,...I use 1 - 800 its lost. If that doesn't work for you it should!!! 😃

[brsina_72]

This IS a scam and its ongoing and it happens all the time apparently. It just happened to me. And ebay, the customer service in other countries (Philippines) is of NO help. I spent over 5 hours on the phone with them. My package dimensions were input properly and weight, and then I get hit with an over double charge 2 weeks later from fedex. Price was originally 28 dollars to ship, then was charged an additional 37 dollars. Total of 65! Now I am told I can only wait for 14 business days, end of the month, for the "backoffice" team to make a decision. And told they are going to get some answer from fedex which I already called them and they said additional handling charge, that's it. And ebay also said if they deny my refund request they will just tell me to contact fedex. What a scam. Why would ebay have charged me a 66% discount to begin with to go with fedex? Else I would have never went with them. Ebay does NOT care. After 5+ hours of wasting my time, its clear to me. Ebay no longer cares about the customer. There are multiple customers to get money from. Whats one customer who leaves. And really? All customer service in another country? Shame on you ebay. Be better than that.