eBay

tryubik-useonlyasdirected · ‎06-19-2025

We have a situation where a buyer opened a what is this charge case through their financial institution on the item. eBay closed the case because we're protected from it under seller protections.

The buyer then opened a new INAD case through their financial institution and wants to keep the item but be refunded. It's an antique, exactly as described, and arrived to a foreign country in under a week. They want to return it? Sure, they can have a refund and we'll even take a loss on the return shipping. But they have to return the item, that is our policy.

My partner also claims that the buyer left positive feedback that has since been removed. Now, I tend to only leave feedback after a buyer leaves feedback (a final thank you for shopping in our store) and it shows that I did leave feedback. Unforunately feedback wasn't something I was screengrabbing so I can't prove this myself. But there is FB from myself so it is nearly certain the buyer left feedback for me to have done so also, but it is also possible I may have left FB on a wrong item by mistake (unlikely though).

Can eBay remove feedback without leaving a notation that FB has been removed? Could the seller have removed positive feedback left on this item between filing the two cases?

john_koenig99 · ‎06-19-2025

I have at least three cases (as a buyer) that feedback was removed without a trace.

One was a negative review, one neutral, and one positive. They all vanished, as if they were never published (and they were - I have screenshots of two of those).

msau4301 · ‎06-19-2025

eBay sometimes automatically removes feedback after a case is closed (which it was as you say under seller protection). Does your partner remember what the positive feedback said? I'm not sure if eBay has a way to see removed feedback, even if we can't. If so that could be quite helpful in your item not as described case.

If you look under your own "feedback left for others" is it removed there as well?

tryubik-useonlyasdirected · ‎06-19-2025

Not certain what it said. If I placed a FB there is a 99.9% chance the buyer left a positive FB. Though, I tend not to read them closely and mentally if something doesn't stand out about it it just kind of merges into the others which leads me to believe it would have been a non-descript postive (ie. pleasant compelte transaction or some neutral string of words). My parter doesn't recall what it said but is insisting it was existent.

Nowhere does it show that Feedback has been removed. It simply shows we left feedback and they did not. This is highly unlikely.

Why would the venue remove FB though? It kind of doesn't make sense.

sapphyres-designer-jewellery · ‎06-19-2025

@tryubik-useonlyasdirected wrote:
We have a situation where a buyer opened a what is this charge case through their financial institution on the item. eBay closed the case because we're protected from it under seller protections.

The buyer then opened a new INAD case through their financial institution and wants to keep the item but be refunded. It's an antique, exactly as described, and arrived to a foreign country in under a week. They want to return it? Sure, they can have a refund and we'll even take a loss on the return shipping. But they have to return the item, that is our policy.

My partner also claims that the buyer left positive feedback that has since been removed. Now, I tend to only leave feedback after a buyer leaves feedback (a final thank you for shopping in our store) and it shows that I did leave feedback. Unforunately feedback wasn't something I was screengrabbing so I can't prove this myself. But there is FB from myself so it is nearly certain the buyer left feedback for me to have done so also, but it is also possible I may have left FB on a wrong item by mistake (unlikely though).

Can eBay remove feedback without leaving a notation that FB has been removed? Could the seller have removed positive feedback left on this item between filing the two cases?

If feedback is removed, it's gone. There's no notation. If you win a case against the buyer, feedback may be automatically scrubbed.

If it's gone don't worry about it, no one but you and the buyer will know that happened.

C.

tryubik-useonlyasdirected · ‎06-20-2025

Okay, this was my question maybe. As the buyer may have left positive feedback then later had it removed. But they won't talk with me or say why, they filed two claims with their financial institution adn not eBay. The first was found in my favour because of tracking and the second is an INAD. I mean, make up your mind?!

sapphyres-designer-jewellery · ‎06-20-2025

@tryubik-useonlyasdirected wrote:
Okay, this was my question maybe. As the buyer may have left positive feedback then later had it removed. But they won't talk with me or say why, they filed two claims with their financial institution adn not eBay. The first was found in my favour because of tracking and the second is an INAD. I mean, make up your mind?!

I don't think a buyer can rescind their positive feedback. If it was removed, eBay removed it when they found in favour of your case. The fact it was subsequently found in the buyer's favour doesn't matter, feedback had already been removed by that point.

C.