@vintagekawartha wrote:
tyler@ebay
The dreaded "Shipping cannot be calculated. Please enter a valid Postal / Zip code." continues to appear on DOT.CA, DOT.COM and DOT.UK. Oddly, there is no error on DOT.DE. The Germans know how to do things properly I guess.
In my case the error occurs when using calculated shipping with any Canada Post service. Even more troubling is the Expedited USA shipping cost that is shown to buyers is 25% above counter rates! Zero handling charges included. Obviously I've not been selling many of these types of items outside of Canada.
Whenever a potential buyer clicks on the "Shipping" tab all they see are a BOLD RED ERROR MESSAGE and an inflated shipping rate. The inflated rates seem to be something new, in the past I never noticed anything wrong with the rates being shown.
What are we to do about this? Items using Small Packet can be converted to flat rate but heavier items that require an expedited service are not well suited to flat rate, too much rate variation by geography within the U.S. and even greater variation beyond North America.
Hi @kawartha-ephemera - apologies for not seeing this sooner, your tag didn't generate a notification originally.
This is still something being reviewed and worked on. There isn't currently an alternative I have for you. I know that @simeovivia0 has been working hard with the right teams to get it addressed, and I imagine he will update us when we have a resolution or workaround for you.
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