w~~_7.JPG "pjcdn2005"){kind=avatar}
Hi all,
Has anyone had this occur? If so how one could be reimbursed as the chat bot isn't helpful?
On June 24 I rec'd an order for one ball cap. I shipped it via Expedited Lite. See email receipt.
I was billed $8.75 for the label and on June 26 the money ($8.75) came out of my Adyen balance.
On June 27 eBay took $9.80 out of Adyen for the same ball cap order with the same order number and the same tracking number. No 2nd label was printed, label price is different and eBay never sent a 2nd label receipt or any surcharge transaction.
Not sure if it's relevant but apparently the package size was changed on printing by eBay to 5 x 5 x5 cm. The box was 21 x 16 x 12cms. The total weight was under 200 grams.
Any suggestions would be appreciated. Thanks!
@pjcdn2005 wrote:I agree that there should be a reason given as to why a person is charged more later on.
But more specific than the example Lotz has posted. The reason 'additional handling' could be a number of things so even that is not specific as it should be.
Unsure if there are other variations the seller receives in the USA for revised/amended invoices. Only example I have been able to retrieve so far. Will see if there are others floating about. Because the Labels page states that the seller purchased expedited lite that "should" be reflected on the physical printed label. This would avoid any confusion. Same goes for any amendments. Seller types 23 x 15 x 2 cms that is what "should" print on the label. If you bought a label directly at the post office and the service didn't apply they would tell you then and there. Not come running after you and tell you, you owe more. Now if only Canadian sellers could get an actual detailed invoice when they purchase a label...how things work in the normal world, that shows measurements, weight/dim weight when applicable, taxes, fuel and discount where applicable. That would be Shangrila...and phone numbers. Did we want to include missing optional services to that list?
-Lotz
Was able to track down a different variation. Note all the exceptions are explained including what was charged orginally and the corrected amount. Makes disputing a bit easier when necessary.
I had another expedited lite upcharge. It looks like eBay has updated how they report these (an improvement although we still need to know whether actual weight or dimensional weight is the culprit). Here is what my latest one says:
While it was close to actual weight, I know it was under because I measured it on two scales, one of which is a high precision scale that I've checked with calibration weights. Both scales said it was under with room to spare. It was definitely under the volumetric weight, because this new reporting format actually TELLS you the volumetric weight. Multiply by 5 to get the cubic volume, which in this case is 530 x 5 = 2650.
I'd love to know whether this is a bug or whether Canada Post is getting the weights wrong or something. In this case if I just need to make sure there's more wiggle room (limit it to 180g or something), that's fine, but we need to know. Continually eating upcharges on low value items isn't sustainable, especially when they're measured and weighed correctly. This is now 4 times for me in the last 6 weeks after NEVER having one previously. Devon doesn't seem to be around right now, but I'll give it a shot. Luke, if you see this, I can give you a listing of the 4 I've had if it helps.
~~~~Weekend smile~~~~
Alternate method to reduce risk of cubing charges when using eBay labels when mailing ball caps:
Remember not to have head inside hat when nuking. I would also advise leaving house and confirm home insurance is paid when testing this method!!! Just to err on side of caution!!!
After:
Now should fit in 5 cm x 5 cm x 5 cm box with ease.
-Lotz
Crazy expensive to ship:
The "list" price on a single eBay 4 x 4 x 4 is $1.73 all in. A bundle will consume your coupon. You can't use them for tracked packet. Most of the time I find it safer to pack tiny things in larger less crushable or "lose-able" packages and the shipping cost is the same.
You might consider using the coupon for something else and buying Staples 4" x 4 x 36 (11 x 11 x 93cm) as an alternative. They can be used for poster length items to 36 " without a tube charge. They can easily be cut to any length you want including 14 cm (4" x 4" x 5.5 ") which makes them elligible for tracked pack USA. They can be cut to five 4 x 4 x 4s for a cost of 32 cents a box. Easy if you make a flap template. Then you only have to store one box for many different size orders.
My last price was $1.44 per box in bundles of 25 (much less than a single eBay 4 x 4 x 4). Price has probably gone up since my last order as one bundle muliplies like rabbits.
