Filing a damage claim with Canada Post

[travis7s]

Does anyone have any experience or advice for filing a damage claim?

Never had an issue before, but in this case it was a Tracked Packet USA via Shippo that I packed in a pretty standard shipping box. The buyer sent good photos of both the damaged toy car and the crushed box. The value would be $30 + $21 shipping charge.

[maximepull]

I once filed a damage to claim to Canada post, both me and the buyer had to do our part. The buyer agree that my item was was more than well packaged.

I had paid extra for insurance (up to $900), in they end, the deemed my packaging inadequate and did not cover anything! So the $900 item was destroyed and I had to refund the client. $ 1,800 gone because of them. In the end, they accepted to refund the $35 shipping cost.