Final Value Fee on Shipping What the Heck!

[thebarterersdog]

Okay, on items that fit this category that weigh no more than 0.150 (kg) the Canada Post rate of $3.79 is what I am charging plus tax which comes to $4.28. Yet, I'm being charged a final value fee on shipping. I am not overcharging, nor am I making up this loss in any discounts or Venture one discounts. These amounts separately are not that much but put them together with a dozen others and the amounts start to add up. I get no satisfactory response from eBay except the "feeling" that I have to suck it up and take the loss. 

We are also being charged insertion fees when I have over 200 listings yet available under my freebies. We deliberately stopped listing to allow a huge margin left on our freebies and this is still happening. We are getting nowhere with eBay. Is there a rule that if you relist an item so many times, you are then charged an insertion fee?  What the heck?

[rose-dee]

See my post above re this screen shot:

[mr.elmwood]

Rose, mine looks like that as well, except I am at the 500 store level. I have never heard of split listings.

My store is on .com, does that make a difference? Is there a .ca store subscription? Would it make a difference if the Cdn seller was listing on FR?

[rose-dee]

Uh-oh... could this be the source of the problem???   EBay is monkeying around again.  Every time they fiddle with the Dashboard, they cause havoc all over the Summary page.  (Please, please, make it stop!)   

Check item 2 on the Feb. 12th announcement board -- they are completely re-designing the Dashboard (again):

http://www2.ebay.com/aw/ca/201402.shtml

[tobyshitzu]

There is no split listings.  You've used 71/have 79 left on one site. When you list something on the other site it will start a counter at 1/149.  Always been like that

[rose-dee]

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@mr.elmwood wrote:
Rose, mine looks like that as well, except I am at the 500 store level. I have never heard of split listings.

My store is on .com, does that make a difference? Is there a .ca store subscription? Would it make a difference if the Cdn seller was listing on FR?

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Mr. E, I think the location of the store does make a difference, if I recall what Pierre said when these free store listings first came in.  He mentioned it as an extra perquisite for us poor Canadian sellers trying to compete with our U.S. counterparts, as it did not apply for stores on .com.  

If your store was registered on .ca, you got the 150 + 150 (for Basic store), and the same doubling for the other store levels.  In other words, you could list 150 between .ca and .cafr, plus another 150 on .com.  That has now gone from my Summary page, as you can see from the screen shot above.  I'm certain that extra 150 for .com used to be there on my freebie list. 

Something is rotten in the State of eBay, and I'm wondering if the announcement I found above is the root of it. 

Unfortunately (well, not really!), I've sold so many items in the past 4 weeks I'm currently below the 150 level of listings, so I wouldn't have gone over that and incurred the extra charges as 'barterersdog' did.  It may be lucky she noticed, otherwise we might all be getting stung for extra listing fees.

I am now definitely going to check into this with the "Pinks".

[rose-dee]

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@toby**bleep**zu wrote:

There is no split listings.  You've used 71/have 79 left on one site. When you list something on the other site it will start a counter at 1/149.  Always been like that

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I think you may be mistaken.  I'm certain my .com counter was always shown (as 0/150) on my Summary page, even though I've never yet taken advantage of those extra 150 free listings on .com.  In other words, I don't believe that the counter was only visible if you actually used some of those free listings.

[pjcdn2005]

The OP should be receiving 500 free listings on both .ca and on .com. The monthly free listings work the same way...50 free on each site if you don't have a store, 150 on each site for a basic store and so on. That hasn't changed since the free listings started.

Toby is correct that you do not see your quota of monthly free listings until you use the first one.

Janet & Paul, when you look at your current ebay invoice (account, seller account, view all account activity) does it show that you are being charged a listing fee for each new item listed?

[pjcdn2005]

Rose, simply list one item on .com and you'll see your counter start up.

[rose-dee]

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@pjcdn2005 wrote:

Rose, simply list one item on .com and you'll see your counter start up.

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Yes, I was going to try that. 

Yet I'm certain the .com free listing description was always there, even if I hadn't used those listings.  I recall seeing it on my Summary page (along with the .ca free allowance), and thinking I should try to take advantage of it.  This was at some point after Pierre mentioned the double free listings for .ca sellers. However, it was a few months ago that I actually remember last paying attention to it, so perhaps things have changed since.  That wouldn't surprise me.

[mr.elmwood]

I went into .ca and it showed my me 500 exactly the same as .com. I do not see split listings. My store is on .com.

[vintagenorth]

Something strange is going on. I have listed approx. 40 items using auction, some with BIN, taking advantage of the 1000 per day offer. Just checked my ebay page and my selling mgr. and it only shows that I have used a total of 2 with 998 left. I only listed on .com and the .ca offer still shows 1000. My regular 50 per month shows 10/40 which is where it was at before the 1000 per day began. Must go and check out my store as well, I took advantage of the sale there too.

[rose-dee]

The other possible explanation that occurred to me is that you may be paying for a number of doubled listings in January.  Were many of your listings set to start on Jan. 1st, and then to relist automatically (GTC turnover) on Jan. 31st? 

If there were enough of them starting on Jan. 1st, they would be double-billed for January, and those accumulated listings, plus some additional new ones, could put you over the limit on both sites.  Depending on your billing cycle the next items you listed would then attract fees. 

You might also recall, when these free store listings started months ago, that 'pococomputing' provided some calculations of how the 30-day GTC listings would be caught in double-billing every so many months, depending on when they were first set up.  He found that double fees will apply to just about every listing at some point eventually, and more so if they're lumped together on one start date.  Could that be the explanation?

It would help to know if you're referring to new listing charges (as 'pj' mentioned), or charges already billed for January.  Also, the actual date of your billing cycle could be relevant. 

[thebarterersdog]

Hi PJ, see what's odd is it's not on every listing, it's here and there with no real logic. 

[rose-dee]

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@mr.elmwood wrote:
I went into .ca and it showed my me 500 exactly the same as .com. I do not see split listings. My store is on .com.

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Mr. E., I'm fairly sure that if your store is set up on .com, you will only get the one set of free listings (500 in your case). 

If your store were registered on .ca, you'd have 1,000 free every month.  At least that's how it was intended to work  when eBay brought these store freebies in (a bit of a perk to help us poor Canadians I suppose).

[vintagenorth]

Just checked and no. of used listings on my .com store only shows 1 used of the 1000 free. Not correct, I've used more than that. I wonder if, since its 1000 per day, ebay isn't bothering to keep track of them?

Rose, if you are registered on .ca even if you have a store and list on .com you are still considered part of .ca and go by the .ca rules.

I checked my store and I used to have the 150 per month there for .ca and .com, now it is showing just for .com

Obviously some changes are being made that they haven't got around to telling us about. Or maybe just a glitch.

Someone could ask about it tomorrow (I don't think I'll be here at 1:00 pm EST). Maybe point Kalvin or whoever to these postings.

[rose-dee]

Hi -- here's the thread I was referring to.  The calculations by 'pococomputing' are rather head-spinning (I still don't know how he managed this so quickly), but the bottom line is that you can expect listings to be doubled-billed every so often, and especially heavily if they aren't evenly distributed over the month they were originally listed:

http://community.ebay.ca/t5/Seller-Central/New-store-plans-with-free-listings-Be-careful-May-is-31-d...

[rose-dee]

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@vintagenorth wrote:

Rose, if you are registered on .ca even if you have a store and list on .com you are still considered part of .ca and go by the .ca rules.

Yes, that's correct.  But I think Mr. Elmwood is actually registered on eBay.com as a store, not on eBay.ca, so he may be seeing something different than the rest of us.

I checked my store and I used to have the 150 per month there for .ca and .com, now it is showing just for .com

Thanks for checking - this is exactly what I was referring to.  I thought maybe I was losing my marbles.  EBay is like a shape-shifting shell game sometimes.  They rarely actually notify sellers about these changes -- it's not the first time we've been flailing around trying to figure out what has changed and why.  I will try to be available tomorrow during the Wed. discussion to bring this up. 

 

[pjcdn2005]

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mr.elmwood wrote:
I went into .ca and it showed my me 500 exactly the same as .com. I do not see split listings. My store is on .com.

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You will not see the free listings until you actually list an item on .ca

vintagenorth wrote:

Just checked and no. of used listings on my .com store only shows 1 used of the 1000 free. Not correct, I've used more than that. I wonder if, since its 1000 per day, ebay isn't bothering to keep track of them?

The promotion is for 1000 listings per day so each day the number is reset to 0.

[pjcdn2005]

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@thebarterersdog wrote:

Hi PJ, see what's odd is it's not on every listing, it's here and there with no real logic. 

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But you didn't say if it actually says insertion fee when you look at your current invoice or the one for January.

[faircrochet]

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@vintagenorth wrote:

Just checked and no. of used listings on my .com store only shows 1 used of the 1000 free. Not correct, I've used more than that. I wonder if, since its 1000 per day, ebay isn't bothering to keep track of them?

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The 1000 listing counter resets every day, back to 1000 unused listings.