First negative....unreasonable buyer

[rio1953]

I am just fuming. This buyer opened a claim through eBay stating that the item (a Swarovski item in original box with padding around and double boxed) had arrived broken. She opened the claim without contacting me at all.
I accepted the return and told the buyer I would give her a full refund plus  reimburse the return shipping once I would get the item back. Anyways to make the story short she hasn’t even waited for me to receive the item ( because delivery is late ) and had left me a negative feedback.

How can respond to it and would eBay remove it?

Thanks everyone.

[pjcdn2005]

Zombie thread from 2020.

[kh-phdan]

Hello Everyone,

Due to the age of the thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue discussing this topic.

Thanks for your understanding!