Inaugural dedicated customer support email support attempt

[ricarmic]

I discovered today that I'm not getting my rebates for promoted (advertising) listings. With the anchor store I'm supposed to be getting up to $25 in rebates.

Remember I'm selling on .COM and my store is on .COM so I'm one of their problem children.

I sent off an email to the dedicated customer support group advising that I can see myself being billed for the promoted listings but don't see where I get the rebates as well as advising them of my .COM'ism stuff.

I'll keep you posted how it turns out..... the dedicated customer support is what I personally see as the greatest benefit of the upgraded fees structure if it works better than the usual support.

Stay tuned!

[pjcdn2005]

Do you have an anchor or premium store?

[ricarmic]

Hi Pjc, I have an anchor store.....

[sylviebee]

I have the one in the middle.

[pjcdn2005]

The option ric is referring to is just for anchor stores

[sylviebee]

Oops.  I guess I only have premium.