Major issue - Listings are being published with no description

[thebestrarefinds]

The new listing tool recently got pushed to me on October 11, and it's great except for the fact that all of my listings are now being published without descriptions. I type it all in, but when I hit publish and check after, it's always blank.

I've called eBay 3 times for help, and they keep saying they'll submit a ticket to the technical team to fix a glitch with my account and, of course, this resolves nothing. Not only that, but I feel it might have something to do with the templates.

I've tried making 2 templates and they just straight up don't work - the field is entirely broken when I hover over certain key details. I feel like this is messing everything up, but I've messed around with it a lot and cannot resolve the description issue whatsoever.

Has anyone else dealt with this issue?

[eburtonlab · Accepted solution]

Some users have reported problems listing items with the new listing tool and losing item descriptions. According to those users, the problems are linked to certain browser add-ons, including Ad Block, Duckduckgo and a grammar checking add-on whose name escapes me.

Try listing your items using another browser with no add-ons enabled, or else temporarily disable the add-ons in the browser you use when listing or editing existing listings.

[thebestrarefinds]

This was the issue - thank you for your help!

For anyone who comes across this and is wondering what the extension was, it was a grammar checking piece of software installed as a Chrome/Brave extension called 'LanguageTool'.

[eburtonlab]

You are very welcome -- and thank you for posting the name of that grammar add-on!