w~~_7.JPG "pjcdn2005"){kind=avatar}
@amcdc79wrote:Actually tyler and happy_pigeon will probably give us the gears for having this discussion on the seller forum, when this is a buyer issue. I would still like to know the outcome of a situation such as this.
Checking out the questions asked on the buyer forum regarding the GSP and returns, It would seem the buyer is made whole.
(In a nutshell, once the item reached Kentucky, if it is lost or damaged in transit, buyer is refunded the full amount).
The OP is asking about a SNAD that is NOT damage in transit (and obviously not lost).
FYI - The link you gave is to a comment from 2014......
Hi all,
Not sure if it has already been brought up as this thread moved briskly over the weekend, but as with almost anything to do with our government (
), there's a form to fill out to receive a refund of duties for returned items:
https://www.cbsa-asfc.gc.ca/import/courier/crp-prio-eng.html
As others have correctly pointed out, this wouldn't include Pitney Bowes' brokerage (program) fees. That's pretty standard for any carrier.
GSP is definitely no darling of international buyers, to be sure. Your best bet with GSP items is to either (1) if possible, find an identical item that is not sold through GSP, or (2) if that's not possible, try sending the seller a message to see if they are willing to send the package directly to you. It may not always work but it doesn't hurt to try.
We've been lobbying for raising the duty limit for some time now, and I hope that we will eventually succeed. $20 is ridiculously low, and that's the real root of the problem. I encourage anyone who feels strongly about this to contact their local Member of Parliament.
Will completing that form work for a GSP Return?
No it won't work, first you would need to know the Customs Entry number assigned to PB when the shipment originally cleared Canada Customs and probably you would need a Power Of Attorney from PB and third the refund if you could get one would go back to PB's customs account.
FYI - I spent more than 20 years clearing shipments (both imports and exports) through customs at Pearson airport, various truck terminals and border crossing points.
@happy_pigeonwrote:Hi all,
Not sure if it has already been brought up as this thread moved briskly over the weekend, but as with almost anything to do with our government (
https://www.cbsa-asfc.gc.ca/import/courier/crp-prio-eng.html
As others have correctly pointed out, this wouldn't include Pitney Bowes' brokerage (program) fees. That's pretty standard for any carrier.
GSP is definitely no darling of international buyers, to be sure. Your best bet with GSP items is to either (1) if possible, find an identical item that is not sold through GSP, or (2) if that's not possible, try sending the seller a message to see if they are willing to send the package directly to you. It may not always work but it doesn't hurt to try.
We've been lobbying for raising the duty limit for some time now, and I hope that we will eventually succeed. $20 is ridiculously low, and that's the real root of the problem. I encourage anyone who feels strongly about this to contact their local Member of Parliament.
So are you saying that PB would not return import fees and international shipping fees in the following gsp snad situation:?? (That was the original discussion)
Buyer opens return request because seller sent a plastic handbag instead of a leather handbag.
The seller approves the return, send the buyer money for shipping costs to return the item
Seller receives item back, refunds the buyer for the cost of the item and the domestic shipping cost from their location to the PB depot. Are you saying that PB would or would not refund the rest of the money that the buyer paid to PB?
btw In this situation the buyer could not claim anything for gst or duty because PB does not provide a breakdown of how much of the import fees paid were tax and or duty.
@amcdc79wrote:Thank you for the latest information, I have had to use that form when the CBSA overcharged me for duty and taxes, by not looking at the weigh bill on the outside of the box. Even though it was in front of their face, they made up a value that was very wrong.
Does this non "money back guarantee" apply to everything going through the GSP program? Snad, INR, damaged, etc?
While I do agree the duty limit is way to low, the real root of this problem, is the lack of transparency from PB, regarding their fee structure. Even if the duty limit were to be raised, there would still be fees attached, and possibly taxes.
As I stated way back at the top..........
PB will refund their portion (shipping+taxes+handling) on INR or Damage in Transit claims ONLY!
@amcdc79wrote:Thank you, I stand corrected.
I still think the buyer should be made whole, whenever it is not their fault.
I completely agree!
This type of situation can arise in any International transaction where tax and handling fees are involved. At least with a direct transaction the person returning the item has some ability to get a refund of taxes paid and maybe the local handling charge (like Canada Posts $9.95) . For a regular consumer they probably have no clue how to do this so it once again falls on the seller to either cover the amount, handhold the buyer through the refund process or just flat out refuse and limit any snad return to the original payment plus return shipping. eBay would back you up for the later I think and I'm sure that is what has been when others have faced this situation. Sure doesn't impress buyers and certainly won't stimulate them to buy from a GSP seller again (or eBay?).
Of course if all your shipments are declared below the free limits of the destination country this particular problem doesn't happen.
@pjcdn2005 wrote:
Seller receives item back, refunds the buyer for the cost of the item and the domestic shipping cost from their location to the PB depot. Are you saying that PB would or would not refund the rest of the money that the buyer paid to PB?
btw In this situation the buyer could not claim anything for gst or duty because PB does not provide a breakdown of how much of the import fees paid were tax and or duty.
Just the brokerage fee portion, I would imagine. I have not personally had to return something that came through GSP, but when I've returned items delivered via other carriers who charge brokerage fees (UPS, DHL, etc.) I know that for that portion I've generally been out of luck. And ironically it's often more expensive than the duties themselves were... 
Given what you say in the second paragraph, however, it makes me wonder... if they're not willing to itemize the fees they may, in fact, refund it all? Did I see someone below you saying that they do?
@happy_pigeonwrote:
@pjcdn2005wrote:Seller receives item back, refunds the buyer for the cost of the item and the domestic shipping cost from their location to the PB depot. Are you saying that PB would or would not refund the rest of the money that the buyer paid to PB?
btw In this situation the buyer could not claim anything for gst or duty because PB does not provide a breakdown of how much of the import fees paid were tax and or duty.
Just the brokerage fee portion, I would imagine. I have not personally had to return something that came through GSP, but when I've returned items delivered via other carriers who charge brokerage fees (UPS, DHL, etc.) I know that for that portion I've generally been out of luck. And ironically it's often more expensive than the duties themselves were...
Given what you say in the second paragraph, however, it makes me wonder... if they're not willing to itemize the fees they may, in fact, refund it all? Did I see someone below you saying that they do?
Someone may have said that the buyer could collect from revenue Canada but I agree with recped that it isn't possible as PB is the importer of record and there are no import forms given out with a gsp purchase. PB definitely refunds 100% of what the buyer paid when PB is at fault such as the item was damaged in shipping but the controversy was whether or not they refunded it all when the seller was found at fault. I said that they do refund the monies paid to them by the buyer which are the import fees which covers various things and the international shipping fees but some disagreed and say that the buyer is out that money with a seller caused snad. I've used the gsp a couple of times and didn't have a problem so haven't put in a claim but I'm sure that I've read about other examples from buyers who were refunded all fees once the seller refunded their portion.
In an earlier post it was posted about that the gsp user agreement stated that returns were not supported by them and that fees would not be refunded however that paragraph starts out by talking about the sellers refund policy so I think that portion refers to buyer remorse returns.
http://pages.ebay.com/shipping/globalshipping/buyer-tnc.html
12. International Returns. The returns policy specified by your Seller in his/her listing description of a GSP Item will apply to your purchase of the GSP Item. For GSP Items located in the United States that you purchase under GSP and that you return to your Seller, you will not be eligible for, and you will not receive, a refund of any Program Fees that you paid to Pitney Bowes and Pitney Bowes will not be responsible for shipping the GSP Item back to your Seller. Your rights under local law will not be affected.
In paragraph 11 it talks about not as described situations being covered by the MBG but there is no mention or the fees not being returned. Since they mentioned it in returns I think that they would have mentioned it with mbg situations as well.
11. If a GSP Item that you purchase is not delivered to the delivery address specified by you or to the collection center near you that is designated by the shipping carrier, it is damaged, or it does not match your Seller's description, your purchase may be covered by an eBay Money Back Guarantee or PayPal Purchase Protection program.
I don't see anything about those funds not being refundable when I look at the MBG either.
We would appreciate if you could find out for sure what does happen in a mbg situation when the seller is at fault so that when buyers ask, we can give them the correct answer.
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