eBay

triber · ‎05-12-2020

I sent an email to eBay about this problem, this is the reply.

I understand that you are worried about your listings. Carol, I have reviewed some of your items but I did not see "Same day shipping" rather I'm seeing the "4 business day" handing time. Do you have a specific item numbers where you saw the "Same day shipping"? Please feel free to reply to this email with the item numbers. Unfortunately, it's only the seller who can revise the listings. Please remember that you can only revise listings that has more than 12 hours left before the end.

If you find some items with the "Same day shipping", you can revise them individually or you can revise them in bulk.

To edit multiple listings:

1. Go to My eBay and click the "All Selling" link. (If you use Selling Manager or Selling Manager Pro, use the "Active" view.)

2. Select the listings you want to revise, and then click the "Edit" button.

3. Select the information you want to edit. You can either make changes to each individual listing one at a time, or make the same changes to all the selected listings.

4. Click the "Continue" button.

5. Edit your listings and click the "Continue" button.

6. Check your changes and click the "Submit" button.

I have explained that I have done the revisions twice but the message has not gone away. Is it possible that buyers are not seeing it? I have sent a reply with some listing numbers and explained that other sellers on the Canadian community board are having the same problem.

triber · ‎05-13-2020

Thanks, that puts my mind at rest a bit, I don't have many Canadian sales, so I am glad other countries are not seeing the same day shipping. At least mail is a bit quicker within Canada, so hopefully not many complaints.

pjcdn2005 · ‎05-13-2020

@femmefan1946 wrote:
Given that the concept of an eBayCanada site is unfamiliar to many of the customer service clerks in Utah, it would not surprise me that they are only looking at your listings on the dotCOM site, where there is no problem.

The same problem is on .com if the viewer has a Canadian location. I see it on .com on your US$ listings.

tyler@ebay Just wanted to make you are aware that the same day shipping shows to Canadian users whether they are looking on .com or on .ca. It seems to have affected every Canadian seller that I've checked that lists on .com, including myself. I don't see it on any US seller's listings.