Shipping and tracking numbers

I notice that when I print out a PayPal label - the shipped box and the tracking number automatically shows up on the sold  listing information.

 

However, about every sixth or seventh time, it does not appear and I have to go in and click the shipped button and manually input the tracking number.

 

Anyone know why?

__________________________________________________________

Old enough to know better. Young enough to do it again. Crazy enough to try
Message 1 of 2
latest reply
1 REPLY 1

Shipping and tracking numbers

No idea I'm afraid, but it's been happening to me too, twice now with Tracked Packet.  Expedited and Xpresspost haven't been a problem. 

 

However, a related issue I noticed the other day is that the "shipped" icon did not show up on my Sold Items list next to an item for which I processed a Light Packet label.  Now I do realize that the confirmation # itself isn't uploaded for Light/Small Packet, but I'm sure that the "shipped" icon was always uploaded to the item. 

 

In another rather weird situation that may or may not be related to the above, a buyer purchased one item, paid for it (including full shipping), then purchased 3 additional items.  I decided to give her a break on the shipping when I sent the invoice, and refunded over 50% of the shipping she paid on the initial item.  Four days later, I noticed on my Summary page that it indicated one item was still awaiting payment -- what!?   Sure enough, somehow the item I had partially refunded was now showing as unpaid on my "Sold Items" list.  I can only hope the buyer wasn't getting annoying reminders for payment!

 

In all of the above instances I had to input the information manually.  Now I am double-checking every sold item to be sure the details are there once I've processed and shipped them. 

 

As usual, I suspect things are going on in the background that are causing glitches like this.  Nothing to be done but to be vigilant.  I just wish eBay would stop all new changes and concentrate for a few weeks on making the site consistently reliable.

Message 2 of 2
latest reply