Shipping specification not respected

nemram
Community Member

I specified in my ad that I only ship to Canada and the States but a bidder is from Egypt. I don’t want to ship to him. What should I do?

Thank you

 

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Re: Shipping specification not respected

hlmacdon
Community Member

Are you look at their registration country (ie in profile) or their shipping address? If you are just looking at their registration country it doesn't really matter as any buyer can add a US/Canadian address via a freight forwarder as their primary shipping address and you would be expected to ship to that address.

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Re: Shipping specification not respected

Set your Site Preferences/Buyer Requirements to 'block buyers from countries to which you don't ship' and then configure your Shipping Preferences to exclude all buyers except those in Canada and the USA. 

 

When you have your Preferences properly configured, your listings Screen Shot 2018-04-05 at 7.21.39 PM.pngwill look something like the following. Yours don't. 

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Re: Shipping specification not respected

As someone else mentioned the buyer may have a shipping address in Canada or the US which may not show up until they’ve paid.  Is this person bidding on the auction that is still running?  If so, you  could send a message to the bidder asking if they do have an shipping address here because you don’t ship to their country.  Hopefully they will reply.  If they don’t reply, you might want to cancel their bids but that’s up to you.  If they do win and want you to ship overseas you can cancel the sale then by using problem with buyers address, buy then you would probably want to relish the auction.

 

As Mo mentioned you do need to block countries that you don’t ship to as the way you have it set up allows anyone to bid. You need to check off ‘block buyers without a primary shipping address to a country that you don’t ship to’ in buyers requirements and then apply it to current and future listings which is near the bottom of the page.  However, this will NOT apply to  the current bidders for your auction.

 

For the future, as long as you have that buyer requirement checked and you specify shipping to the US and Canada you dont need to check off all the countries that you don’t ship to.  Unless a buyer has a shipping address in those 2 countries they won’t be able to buy from you. 

 

 

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Re: Shipping specification not respected

I looked at your Shipping tab for that gold coin.

It told me you might not ship to the USA .

The shipping for Canada was  fine.

If you can fix that, you will do better on your auction.

 

If you don't want any particular bidder, you can cancel his bid without an explanation.

Or you could tell him the cost of Priority Post shipping to Egypt, which gives you  Signature Confirmation for a little over $125 postage.  He may decide to cancel his own bid.

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Re: Shipping specification not respected

"I looked at your Shipping tab for that gold coin.

It told me you might not ship to the USA .

The shipping for Canada was  fine.

If you can fix that, you will do better on your auction."

 

The fix, which isn't particularly obvious for most newer (and some very experienced) sellers is to think of the size of the label that you will be putting on the parcel or padded envelope.  To be 100% safe and to cover your rear for any and all sized labels, the dimensions of all items ought to be at -least- 21cm x 14cm.  It took us a long time to realize that this is the reason why shipping never used to calculate for us outside of Canada.  I don't miss the days of answering many emails a day regarding shipping costs!  🙂

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Re: Shipping specification not respected


@bassox333 wrote: 

The fix, which isn't particularly obvious for most newer (and some very experienced) sellers is to think of the size of the label that you will be putting on the parcel or padded envelope.  To be 100% safe and to cover your rear for any and all sized labels, the dimensions of all items ought to be at -least- 21cm x 14cm.  It took us a long time to realize that this is the reason why shipping never used to calculate for us outside of Canada.  I don't miss the days of answering many emails a day regarding shipping costs!  🙂


 

The shipping calculator won't work if the package is not within the dimensions on that particular Canada Post service. Expedited and Xpresspost USA must be a minimum of 21cmx14cm

Small packet and tracked packet can be smaller - 14cm x 9cm

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