eBay

cooleastmarket · ‎07-16-2013

Hi,

I ship all over the world through Chit Chats Express. Their service is GREAT.

But today I had to send 2 refunds for goods not received in Russia. I know it's not the fault of Chit Chats. It's something happening over there. I never had a problem to Russia until recently.

Should I remove Russia as a destination?

Is there any reasonable way to ship with tracking that is reliable? I have a low-cost product and couriers are not an option.

Any suggestions would be appreciated.

Thanks,

Leslie

onlygoodthingscanada · ‎07-17-2013

Good idea. I did remove Russia and all South America from the list on May 1st this year. Local post office systems are too slow inside those countries: items do not get lost in most cases, they are delivered after 2 months or so.

View solution in original post

onlygoodthingscanada · ‎07-17-2013

Good idea. I did remove Russia and all South America from the list on May 1st this year. Local post office systems are too slow inside those countries: items do not get lost in most cases, they are delivered after 2 months or so.

cooleastmarket · ‎07-17-2013

Thanks for your suggestion. I get a lot of orders from Russia and hate to drop them. But it's not worth the aggravation. If I get one more non-delivery that's it, they are off the list.

Thanks,

Leslie

marnotom! · ‎07-17-2013

My admittedly limited experience has been that many buyers will pay for their purchase again if they receive a refund before it arrives.

The key seems to be making it clear that they're getting their money returned to them and not some sort of insurance payout from a magic pot held by eBay or PayPal, and to ensure they're aware that they can (and should) pay for the item if and when it arrives.

onlygoodthingscanada · ‎07-17-2013

When you remove Russia from shipping list, you will notice your sales would be down, of course. I'd prefer that to losing $300 a month on 3 transactions to one country only. And, by the way, after refunding, given some more time for delivery, those 3 buyers of mine stopped responding. After 60 days ebay removed all contact and transaction info from the site.

melissasminis · ‎07-18-2013

I have shipped to Russia many times over the past 11 years, my Mother-In-Law lives there. Their postal system is badly backed up, and can take up to 2 months to arrive for even air mail, doesn't matter if it's shipped small packet air or light packet, will be the same outcome. I have had a few items damaged in transit (not due to poor packaging), and about 5 or 6 lost packages. I sent 3 or 4 gifts over the years to my Mother-In-Law, she hasn't receive any of them, and it's been over 10 years, none have arrived, so now I bank wire cash to her so I know she gets it. I have shipped lettermail with a letter and pictures inside, those have arrived to her. The only country I do not ship to is Russia unfortunately.

inuk_the_polar_bear · ‎07-18-2013

The difficulty becomes, it is not the customer's fault. I do not sell a lot to Russia. I am running about 85% delivered or returned to me. South America I have no problems with.

I had a reasonably valuable shipment there several months back. My usual tolerance for parcels is around $300. For Russia it is $100. Customer paid a significant portion of the delivery upgrade costs as they knew the difficulty of their receiving parcels.

roblinsgarage · ‎07-18-2013

Russia is my #9 top destination in 2013. I've only had to issue one refund and due to the length of wait time, I figure it was legitimate. I continue to ship worldwide without exception.

Roblin's Garage - Classic Auto Salvage
Demorestville, ON / Scarborough, ON

melissasminis · ‎07-21-2013

Definately not the customers fault, or my Mother-In-Law's fault. Not sure what 85% delivered or returned means, or what South America has to do with it though. So your customer from Russia had to pay a delivery upgrade cost? How much? This ensured a successful delivery in a timely manner? I did also mention that I have shipped to Russia enough times I know the system by now. Over 10 years and my Mother-In-Law still hasn't received packages from me, not due to a slow system, theft maybe. Also have seen on the Russian news more than once over the past 5 years that there is clearly a problem with the huge back up of the postal system, and they are trying to fix this problem still as of now.

cooleastmarket · ‎07-24-2013

Thanks for all your ideas. Obviously, shipping to Russia is problematic due to conditions there, not the fault of the customer or the shipping service.

Best regards,

Leslie

baybooty · ‎03-05-2022

YOU NEED TO ASK...?

recped · ‎03-05-2022

@baybooty wrote:
YOU NEED TO ASK...?

Yeah NINE years ago they had to ask!

You got resurrected a dead thread from 2013!!!!

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.