Seller Central

Buyer won a dispute and what can I do to prevent further loss?

Hello everyone, I live in Canada and sold a leather jacket to the United States. I provided the exact measurements for the chest, shoulders, sleeve length, and garment length, but the buyer requested a return refund and payment dispute because the ar...

Discovered eIS Canada issues Discussion

Open post for known issues regarding eIS Canada. Add as you come across them. 1. Default shipping method domestic letter being used vs USA Tracked or Expedited. (I am guessing some cases you could ship Expedited lite to hub vs letter to get tracked b...

Chitchats warning regarding CUSMA disruptions

No indications given as to what disruptions are possible or their cause. Posted October 24.https://chitchats.com/blog/faq-suspension-of-de-minimis

How are your views/ sales faring in 2025? Predictions?

How are your views and sales doing this year so far? I am down 24% in sales vs the same period last year and have't sold anything in 14 days now to any country. I looked at my views for months during this year and October seems to have taken what loo...

I will post here what Canada Post & Postal Union positions are.

First off is the Union statement CUPW Issues 72-Hour Strike Notice: A Call for Fair NegotiationTuesday May 20 20252023-2027/251No. 83 - AMENDEDOn Monday, May 19, CUPW issued a 72-hour strike notice to Canada Post. This action was not taken lightly, b...

Received eBay Credits Today But Don't Know What It Is For

I just received 4 eBay credits today but don't know what they are for. The amounts are all different & total about $11.20. First I thought it might be for all the overcharges for shipping Expedited Lite packages. But the amount is not correct. It sho...

EIS Program inaccurate import fees

I was recently enrolled in the EIS program and found its import fees to be inaccurate. I had one listing which was made in the Netherlands and it had more than 100% import fee into the USA when the rate is only 15%. There’s no way brokerage on that w...

Whacky AI Result when searching for COO

So I sold a coin from Malawi, it's likely Royal Mint in the UK. But I need proof if I'm not going to say it's from Malawi (that's 15% tariff but UK is only 10% tariff). There's nothing on Numista (the coin collecting site), so I did a google search. ...

Handling time now includes weekends?!

I have nearly no sales these days, so, not sure if it's been going for a while.But it happened twice now:I have a 2 days handling time. A buyer buys and pays for the item on Thursday (evening and afternoon for my 2 cases) and when I buy the label the...

Question about entering multiple countries of origin

I sell sports and hockey cards often in groups of anywhere from 5 to 30 at a time. Some cards are made in the USA, some in Italy, some in Canada. It varies each time. What do I enter in country of origin? It won't let me choose multiple countries. Us...

Okay Ebay. What is going on? Why you lie about things to buyers? Since when do sellers pay tariffs?

devon@ebay Ebay shows a misleading message telling U.S. buyers it is the Canadian sellers who are the ones who pay tariffs. Not it's the other way around.Why is ebay telling nonsense to U.S. buyers. Like the information screens on check-out for every...

Suggestions from CD and Vinyl sellers.

Hello everyone, if possible, I would like to get the opinions and advice of CD and vinyl sellers.My understanding is that these products are exempt from tariffs and customs fees. Did your American buyers receive their packages? Were any of them charg...

eIS and the Lettermail "Problem"

For years a large part of our business model has relied on shipping items such as DVDs, certain video games, comic books, CDs and other items that are eligible for Lettermail within Canada. Said items would be shipped using Tracked Packet to the USA ...

How many details(photos, ebay numbers etc) should you include in Zonos app.

Hello all,In the Zonons app, how much details should be included? Are you supposed to include the ebay information of the item? The first item I shipped I porvided a ver short descrition "Used transmission gear from a US made 2005 honda accord" Is th...

Lettermail is accepted by the Canadian eIS hub CONFIRMED

Just heard back from Luke Bradley, who is the Shipping & Operations Manager for eBay Canada. Luke confirmed via email that the Canadian eIS hub will accept Lettermail shipments. See attached screenshot.

Well I just got my first USA buyer now what?

Well I just got my first USA buyer now what? It is a CD made in the USA so I assume that there are no duties. Do I go to Zonos first or Canada Post first and do I use snap ship? Help I'm old and lost.

Test EIS Listing. Lower non-EIS shipping to US is Default

I did a test listing to check out how shipping options are showing for an item to be shipped to the US with EIS enabled. Information I read indicated that if you provide a shipping option that is lower than EIS, it will show instead of EIS. To test t...

When someone sends me a Best Offer that’s so low it’s insulting, it makes me want to...

... reply with a Counter Offer that’s higher than the actual asking price but that’s prohibited by an eBay error.Boo.Where’d that Auto-Decline button go? I thought I had it enabled....Item is $68 on Markdown at present. Offer came in at $7. Should I ...

Petty Drop-ship scam

Hello, fellow sellers! Just thought I would share this little loophole in the eBay policy that I noticed a drop shipper taking advantage of today. I had an Austrian buyer with a US address who sent me a low-ball offer on an item. They sent me a $9 of...

POPULOUS EBAY STORE QR CODE FINAL (1).png

Please get rid of this banner on .ca or com listings when the address is in the US.

"Due to US customs policies, the buyer of this item will need to pay import fees to the shipping carrier prior to delivery. " I sell CD's, DVD's and books and there is no import fees. We should be able to click something when listing to show that any...

First Eis US prod to US address - label?

I'm going to watching this one closely, and took extra pics to reference.Sold a US made item, to a US based customer. (end address is a US resident...so no tariffs (I hope!)),boxed up and printed the label this morning, and it was for Expedited Lite ...

EiS online yet? Address to EiS Hub in Mississauga? and Other Q's

Greetings Ebay Canada Community Members, Sellers and Buyer! It is October and it was stated somewhere that the Ebay International Shipping would be launching sometime in October 2025. I just wanted to know if EiS is online yet? If it is, what is the ...

Just got enrolled in eIS but don't know how to Turn Off Shipping to USA

Hello Everyone, I just got enrolled in eIS Canada. I really don't want to ship to the US right now. I went through My eBay to try and exclude the USA but it tells me that since I'm using Shipping Policies to do it from there. So I know at the bottom ...

Resolved! Are the Canada Post discounted shipping labels now available for international destinations?

Specifically asking for Europe as I have a Spain repeat buyer making a large order... I used to use XpressPost to mail her orders, and before the strike the eBay discount is around 45% off. Has anyone recently shipped XpressPost to Europe via eBay an...

ups recipient refuse delivery, cost for sender

Hi, i had been blessed to never had a refuse delivery buyer due to C.O.D tax long enough until now.With all the chaos on the tariffs/strike.Buyer refused a ups delivery, tracking is shown it will be returned to sender . I have yet to heard from ups. ...

Canada Post Expedited Lite Labels Being Charged as Expedited Parcel

Canada Post are clearing their backlog and charging the shipping labels of the past few weeks. However this week I've had 4 different Expedited Lite parcels being charged the cost of an Expedited Parcel. They first charge the correct amount for the E...

Has anyone successfully shipped an item to the Canadian eIS hub via Canada Post Lettermail?

Trying to figure out if anyone has successfully had an item arrive at the Canadian eIS hub using Canada Post Lettermail. We emailed eis@ebay.ca on October 19, 2025, looking for clarification concerning the Lettermail issue and have not heard back (ot...

Suggested fix for ebay's "discounted" Canada Post USA shipping

While eBay shipping has the Canada Post USA shipping labels disabled:Set the "ebay" discounted rate for USA to be the same as Canada Post's normal rates for the USA. This would allow calculated shipping to work properly for Sellers who ship to the US...

Has anyone experience Buyers refusing delivery due to Tariffs and De Minimis Exemption Canada to U.S

De minimus exemtion and Tariffs: Have any Sellers experience Buyers refusing delivery due to collection upon dleivery by the carriers?

Resolved! Stats problem this morning?

I don't know if I'm alone, but I'm seeing some stats problems. I just visited one of my listing using Incognito. It doesn't show up in my hub stats at all. It shows on the listing tho. In the hub On the listing It can be only a "lag" between servers,...