What am I doing wrong re entering Zonos Declaration ID on Snap ship?

[musicyouneed]

I use my phone for Zonos, take a picture of item, it then give me the Declaration ID and sends me an email.  I complete the Snap Ship and when I go input the Declaration ID nothing happens, I took out the # and it told me it was invalid so I put it back.  Help what is going on?

[dinomitesales]

Zonos declaration ID should be 13 alphanumeric characters. The "#" is not part of the ID. You're missing a character somewhere.

[musicyouneed]

It worked Thanks.  I'm wondering if there is a delay in the informaition coming from Zonos to Canada Post.