Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Does ebay now charge tariffs on non-EIS sales. I am not enrolled, buyer said tariffs added anyways

I lost a sale, buyer arguing with me tariffs added at checkout even though I am not enrolled into EIS yet. I told him I will charge him the tariffs anyhow after the sale so I cancelled and relisted the item buit he moved on. I guess something weird h...

First eIS sale after opt in- Buyer only paid for lettermail shipping to hub - who pays hub to buyer?

I made my first sale to the US since I was opted into eIS and I'm finding it a bit confusing. For international shipping, the only option is eIS. For domestic shipping, I use lettermail. $8.70 (300g magazine). My buyer lives in Florida. So, I assume ...

Comics sent from Canada

Just trying to get this straight 1. I am located in Canada2. If I own a comic that was manufactured in the USA and I send that comic back to the USA, there is no tarriffs correct?3. What do I need to do on my end as a seller, just set the country of ...

eBay Labels for Canada Post Expedited Parcels Upsized and Over Charged if Under 23x20cm Minimum?

It looks like eBay.ca or Canada Post is modifying label dimensions when the length/width is smaller than Canada Post’s minimum size for Expedited Parcels (23cm x 20cm). For example, I had a package with dimensions 19 x 15 x 12 cm. eBay calculated shi...

Resolved! New Accounts Placing Orders, and Not Paying

I have noticed this past week that 2 new accounts (one made the day of the "sale" and the other back in May) have each placed an order, but have not paid yet. One was a few days ago and one yesterday. They are both far away countries (China and South...

eBay Canada - a breakdown of the business structure - can it survive?

Interesting information below from ChatGPT regarding eBay and the Canadian site/market in terms of business ownership and management. In the new world reality we're facing, if eBay doesn't change its structure for Canada I can't see it surviving more...

ups recipient refuse delivery, cost for sender

Hi, i had been blessed to never had a refuse delivery buyer due to C.O.D tax long enough until now.With all the chaos on the tariffs/strike.Buyer refused a ups delivery, tracking is shown it will be returned to sender . I have yet to heard from ups. ...

Shippo, CPO labels, and Duty Collection

I just noticed that Shippo still offers CPO shipping and I'm wondering if anyone has used this method. I spent hours getting zonos sorted but it looks like shippo had it covered all along. To me it looks like exactly what I've been looking for. It lo...

Canada Post Tacking on Extra Charges for Shipping labels and NOT notifying me with an Explanation

Hello Sellers For the last month I have noticed that when I purchase a shipping label from Canada Post through eBay's system I am charged an amount, lets say of $17.65 for an item. When the postage amount for the label clears through my account (usua...

Resolved! Incorrect shipping costs showing to buyers

I think this started when the Canada Post work stoppage ended, but all my listings that should use Expedited Lite are showing the full Expedited (or maybe regular) parcel price to the customer. I'm still able to purchase the Expedited Lite label at t...

Canada Post and Ebay Label Surcharge Free Scam

When you try to fight a wrong label charge, Ebay will tell you to talk to Canada Post, and Canada Post will say to talk to eBay. Went through 2 different supervisors on either side, and it's been a good waste of time. It's honestly shameless, more so...

Buyer won a dispute and what can I do to prevent further loss?

Hello everyone, I live in Canada and sold a leather jacket to the United States. I provided the exact measurements for the chest, shoulders, sleeve length, and garment length, but the buyer requested a return refund and payment dispute because the ar...

When ebay will remove misleading banner ??

"Due to US customs policies, the buyer of this item will need to pay import fees to the shipping carrier prior to delivery." This banner appear on international sales even if there are no tariffs on particular items.It's simply false,misleading and h...

Canada Post Labels Surchage Overcharge Extra Charges

All my Canada Post Expedited labels since the strike ended have all been over the price I pay when I buy the label. Prices are increased by ~$3 every time for no reason. My weight and dimensions are accurate; this never happened before. UPS has also ...

Resolved! Problem: Search Results for US with EIS and a Cheaper Shipping Option Enabled

Thanks to @an_709184 for posting this in another thread. If you have a shipping option to the US that is cheaper than the EIS rate, that is what shows up in your listing, but not in searches. Below is my listing showing CP shipping of $9.00 instead o...

UPS label overcharges

Just checked my UPS charges that came out of my account today and everyone one of them was overcharged from the original shipping labels I puchased. In most cases it was under a dollar but 2 of them I had going to the eIS hub in Mississauga were over...

Keep the sale even if it’s returned: If a buyer opens a return, eBay issues a refund at no cost...

https://community.ebay.ca/t5/Announcements/eBay-International-Shipping-is-rolling-out-for-Canadian-sellers/ba-p/529718 I wonder if this is a new post (judging by the date) and if this was debated here:Keep the sale even if it’s returned: If a buyer o...

Is everyone but me enrolled in the EIS?

October is about done and not a peep about EIS. On .com....20 plus year ebay account, top rated with over 45k feedback & no defects. Although i never used it, i have been enrolled in US & UK EIS for a while now. Same account on .CA...I'm above standa...

Sold to USA. 5 stamps lot from Denmark, same HS code ?

Sold to USA. 5 stamps lot from Denmark, same HS code. On the custom form, can I enter the 5 lots as one with a total value of the 5 lots, or do I have to enter each lot separately?

CD and DVD sellers - a couple of questions

CD and DVD sellers - a couple of questions. 1) How have your sales been since September? Have you had any US sales? Mine have really dropped off 2) Do you use promoted listings, if so at what rate? I was using 5.5% and have since removed promoted lis...

Zonos : Cusma cannot be claimed for postal shipments

I have a car parts that is from a car assembled in Canada and I was surprised to see that 35% was applied to ship it.I thought it would be covered by CUSMA but the message shows as such: Cusma cannot be claimed for post shipment.

Consider Europe, Asia a new customers

No, they are nowhere as valuable as the U S. (Was). But, they can fill some of the void if you work to find decent shipping rates.

Resolved! Inadvertently sold an item to the US and I need it shipped out asap. How.

I forgot that my time away lapsed and I sold an item to the US.I don’t have a zonos account or anything.What is a quick way to ship and to the US these days that won’t create a customs nightmare.Before the end of deminimis I used to ship everything o...

Canada Post is not a first option anymore to ship items

I can't put anything Canada Post or any generic shipping option as my main shipping option in Business Policies ... just UPS and Fed Ex which is greatly hurting my sales. I'm still at about 5 to 10% of what my sales should be per week. If I could cho...

Resolved! Shipping to the EBay hub

Hi guys, I have an item to ship through the eBay shipping program to the States.My question is why I cannot ship through Canada Post to the Hub but can only choose between UPS and FEDx? Is because of the rotating strike? Plus by using UPS it costs mo...

UPS and Fedex option

why I dont have UPS and Fedex shipping option under domestic shipping? only post option is available.

Customs Fees charged by UPS to Buyer Upon Delivery

Sold an item for $25.00 US plus $19.99 shipping to a person in California. No communication from Buyer whatsoever. UPS was not able to deliver because Buyer Refused delivery. UPS claims that there was $53.00 US Customs owing to Buyer at the door. UPS...

My first international offer

Hello everyone.I have been opted into the Ebay International Shipping program. Does Ebay set it as the default for any of my listings? I have a NES game bundle that someone from the UK has sent an offer.When I review the offer it says ship to Manches...

EIS Specifics for DVD/CD/Video Game Seller

I wanted to wait for others to gain some insight into everything before I ventured back into the world of US/INT shipping. Would any kind soul with the inight be willing to layout everything I need to do/know in implementing the EIS/Import Fees etc i...

Is there going to be NO MECHANISM for Canadian sellers to add a line item for USA tariffs due?

Hello. Since the Aug. 29 de minimis end, I have not been shipping to the USA. I took a vacation etc. while waiting for the dust to settle with Canada Post etc, then blocked USA buyers. I have been asked by buyers in the USA if I would ship to them an...