Seller Central

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

Shipping advice

Hi everyone, I am thinking about starting to sell movies online but when I looked at the "sold listings", I've come across some numbers that doesn't add up concerning the shipping so I was wondering if there was something I was missing there! I saw m...

Pay Pal Down ???

Any body having trouble with Pay Pal this mornig I have been waiting for a payment go through.

Yay! My classic eBay listing page is back!

I hope it is for the rest of you that were really missing it.

2021: More international sales tax collection by eBay

Expect a big drop in low value sales and a profit margin hit (since Managed Payments and PayPal both have fees on the sales tax) for Sellers to Europe in 2021. Sales tax collected at time of sale and remitted by eBay: European Union: target is July 2...

Resolved! No Volume Pricing Option on .ca, but Available on .com - Missing something?

I wish to list an item on .ca, and I have 4 of them and wanted to provide a volume discount but I am not seeing the option for Volume Pricing. I tried the same category, etc. on .com and it is providing the Volume Pricing option. Is this unavailable ...

Missing street on shipping address

Question : if the buyer sends you his information / shipping address after purchasing a item & you send it the same day of the purchase then a day later he contacts me and says he had no street name just his address in his shipping address could he c...

Customer ordered and want me to cancel but items ready to ship out

Hello Everyone, I got an order from a customer in the early hour of the night today and 12 hours later Cx want me to cancel however I already purchase the shipping / tracking info and the item is ready to be shipped out What Can I do now ? Thank you

eBay New Payment System

Dear All,I observed that eBay new payment system hurts our sale as the PayPal opion is not available. Why eBay doing this? I am selling across the global for last 10 years but now I cannot edit my listing (Look at the attached picture).

Resolved! Ebay reversed a decision error and refunded me. Will they recover funds from the buyer?

I had a return, which I agreed to accept but I was not able to get a USPS label from Canada, so offered to pay for the shipping up front as per the online eBay options. The buyer refused saying they would return when they get a label, so I said I wou...

Payment still Pending/On Hold for more than 21 days

I sold an item on Ebay at the beginning of March. I uploaded all the tracking info to Ebay and PayPal's system. Well, I thought the fund would be released after it showed successfully delivered over 2 weeks ago By Canada Post, but it is still on stat...

Resolved! How to re-invoice a buyer after refund/

Does anyone know of a way to invoice a buyer who did not pay via Paypal? I had a user purchase an item from me, it was shipped on Feb 10. Due to Canada Post delays I refunded my buyer in full on March 24th. Of course on March 25th the goods arrived a...

March 2021 promo on eBay.CA - 100k free listings

Check your promo section on the ebay.CA seller hub to see if you got it (this was also a promo in December, January and February). This promo is for eBay.CA The following categories are excluded: Cars & Trucks, Motorcycles, Vehicles & Trailers, RVs &...

Neg rec'd saying item late and shipped Mar 16th, still within ebay's estimated arrival time.

Received a neg saying item still not rec'd. for an item I shipped March 16th. Ebay's estimated delivery time to the USA (Florida) is 6-12 business days which means it still has another 3 days before even being considered late. Only ever had (I think)...

Where is MY WALLET and how do I change the Transit Number for my Banking Information

Where is MY WALLET and how do I change the Transit Number for my Banking Information.Trying desperately to register for Managed Payments but I keep hitting roadblocks. First of all where is "MY WALLET" as I was told by the US .com site that I have to...

Ebay website issues (deleting ended listings, editing listings etc.

Is anyone having trouble deleting ended listings? It's been 2 weeks and every time I click the checkmark/delete button to get rid of ended listings nothing happens and it just brings me back to the same page. I have several ended listings that I no l...

BEWARE Some of my relisted listings are having the listing policy change without my knowledge

To date i have found 3 examples where an item i relisted had the listing policy switch to a different listing policy, without my knowledge. It was only by luck i discovered the first one and then looked and found 2 more. In my case the policy was swi...

Where has my final value fee credit gone to?

I opened a non paying buyer case last week. Today I was able to close the case & received an email saying "You've received a final value fee credit. Also, an unpaid item has been recorded on the buyer's account." I used to see the final value fee cre...

Buyer claimed INR when he did get it.

I sold a CD worth $18 on another ID in Feb 2021 to a Canadian buyer (my US buyers all have tracking). Buyer emailed me yesterday March 24/21 stating he had still not received it. I told him to file an INR with ebay as they keep track and then I would...

Resolved! How to bulk reduce item prices with the new hub form?

I have always used the classic form to bulk reduce prices on items, but I can't find anywhere is says "reduce prices" on the new hub form.

Completed sales shipping costs

When viewing sold items for comparison, is the shipping price listed what the buyer spent or is it what I would have paid if I bought it? Thanks

Resolved! Still having problems with combined shipping

I thought the problem with combined shipping was fixed, but today, yet again, a buyer purchased 3 item without asking for a combined shipping invoice. When I explained that I couldn't refund the whole of the extra payment as I had to pay fees on the ...

Issuing a refund

I want to send a partial refund and the page says 'from the drop down menu' select Send a refund. What drop down menu? I've looked high a nd low and nothing says Send a Refund.

relisting more than one item at a time

I use to be able to relist 20 or 30 items at a time but now anytime i try to relist more than one it goes back to the landing siteany thoughts

Seller not included key photographed Pokemon cards in a lot.

This week I bought a lot of 400 cards. Two thumbnails showed three stacks of cards; energies, a pile with a Drapion V on top and another pile with an Oleana Rainbow card on top. The rest of the cards are hidden. The description describes the basic 'c...

Resolved! Inadvertently selling banned or forbidden items on eBay

So you do your due dilligence and find a number of other sellers selling the same doodad, whatsit or thingamajig already on eBay. You do what they were doing and list one too. Hey, maybe it was a Dr Seuss book and you haven't watched the news since 1...

Chit Chats Canada - customer service down?

anyone else called them lately? Been trying to get ahold of them for the last two days and they arent taking any phone calls. Anyone have any idea whats going on?

IF Buyer cannot escalate return opened after 30 days, why is there a 'due date' to resolve case?

Had buyers in the past try to open cases even 3 MONTHS after sale, ebay of course allows them to, but everyone says they can't escalate. Even though there is (sometimes) an option to deny and close the case, ebay STILL gives a 5 day timeline to resol...

My eBay Link

For anyone that hadn't noticed, you can now get back to your My eBay page from your profile photo at the top right of any discussion page with the drop down. -Lotz

Resolved! Did you get eBay email/message: "YOURNAME, stay up-to-date on our member-to-member contact policy"

I got it both ways today, the eBay message came before the email message. (put the bulk of the text at the bottom) It looks to me like it is a generic message about stuff that is happening, however it is coincidentally a day after I sent messages to ...

Resolved! Help with Hub

I am still struggling to get used to Hub. Now I can't find where my messages to and from buyers and eBay are. Not all my eBay messaged reach my mail box for some reason,so I need to be able to see them.