Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Process error message while trying to send message to customer

I've gotten this a few times in the last few days. I've gotten it on different computers at different IP addresses. I use Firefox. The process was trying via Ebay message system to send a message to a customer: (UPDATE: I used Chrome with no issues) ...

Resolved! BAD SELLING EXPERIENCE , E BAY HAS GONE HAYWIRE

i sold an item to a buyer in china , due to time differance between CANADA AND CHINA i did not see the transaction until the following day , and in the mean time the buyer sent several messages requesting a full refund and cancellation of the purchas...

Ebay needs to invest more in their seach mechanism - example

I go to Ebay, do a search(s) using different numbers and nothing comes up. I go to Google, put in the same search and the FIRST item to come up is a listing ON Ebay. So why then can I easily find an item on Google., that is on Ebay but Ebay's own sea...

Shipping small toys

Hi, I just began selling small toys (mostly happy meal toys) here on ebay. I’m selling them around Canada and in the US.- What would be the most appropriate shipping method that I can use?- Is it appropriate to use flat rate boxes for shipping these ...

Canada Post Snap Ship surcharges post shipping

I don't often buy postage via CP Snap Ship but every time I prepared and shipped a box I was then charged an additional fee because of the box or weight variation.For example I shipped a box measuring 8 x 4 x 4 inches to Edmonton from Toronto. The co...

eBay charing 50% extra for Below Standard due to "out of stock" when nothing was out of stock ever

I am writing as I was caught off guard by a return feature on eBay which is now costing me 50% extra in Final Value Fees. Maybe a fair warining to someone as busy as myself. I list mostly services and nearly every client of mine/ours is quite pleased...

Has anyone stumbled across this setting on dot ca?

Came across this by accident. Have always wondered why it wasn't available on dot ca but never could find. Dot com: Dot ca: If you wanted to pass on(offer) the correct discounts for postage you should be able to vs counter rates. (like US sellers can...

Comic Book Grading Service. Worth It?

Looking for feedback from members that handle comics or cards, etc. I randomly picked up a stack of comics on a whim, and got lucky. There is one that sells from $350 US to $2,000 US. The ones above $1k are 9.8 out of 10 condition. I have never bough...

Understanding Income Tax on Ebay

I collect retro items and sometimes I add to my personal collection and sell the duplicates. I have tinkered with selling on eBay but wondered the rules for income tax etc. it is not clear to me. Can someone help? I want to be clear on what is accept...

Aug. 17. CP Software Update - System Down, No shipping Available

FYI - Just back from the Post Office and unable to ship as CP did a software update and the system is down.

Selling (books) is it better to sell with auction or buy now listings??

hello everyone - I have been actively doing lots of regular auctions every week for the last 90 days [books] .. its been an interesting journey playing around with different sales windows (ie: having listings end around 7pm MST cause its early hours ...

Resolved! No more paypall

Hi All, just been asked by ebay for my personal bank account as they don't want to use paypall account anymore. So, just asking is that the case? no more paypall? that all worked fine for me. ls there an option for staying that way, with payments goi...

Listing Impressions

I have seen a dramatic drop in my impressions. From over a million to 400K. I did not raise my sponsered listing % from 1 to 2. I have taken a couple weeks off from listing new items. Can these be the only issues?

Increase in INR cases

Anyone selling and shipping lettermail and noticed an increase in INR cases recently too? I had only one in 1 year and half and now i just got two in 2 weeks. Both obvious scams. One is someone who asked to cancel a few hours after ordering but i cou...

Help with combining items

I have a buyer who wants 5 items. She asked if I could give a lower the cost on one of the items so I did that and it has come up as a sale for her. Now how can I add the other items that she wants?

Worldwide shipping

Hello, Canadian seller here, I see a service called " Additional ship to locations - buyers contact for costs ", and then a dropdown menu where you can select " will ship worldwide ", I have this ticked off and when my friend from Italy tries to view...

Should I sell it

Hello, I am a new eBay Seller based in Canada and listed a couple of unused items at home to test eBay out. So I have 0 feedback yet. I just got an offer for a pair of shoes I listed. But I am very confused about the buyer and want to know how likely...

Canada post card for pickup with matching ID - not valid proof of delivery?

I always use Canada post's card for pickup option for my high value shipments as the post office requires the individual who is picking up to have a government issued ID that matches the name and address on the package. I recently lost a "seller did ...

Changing a Seller I.D.

When I was selecting a seller name in 2011, I knew that I wanted something with Canadian in it. There were so many sellers of DVD's and CD's and I thought that that would give me a bit of an advantage in attracting Canadian buyers. And I've been fair...

Refund policy setup preferences

Was back n forth-- with eBay support after a refund was requested. In the end one of the support members suggested setting up a partial refund policy intsesd of a no refund policy Does it matter much? What's been your experience? Whats your policy? T...

Send Offers

I was wondering if any one else is experiencing a problem with sending offers to buyers? For me it has been around 16 hours that this feature does not even show up!

eBay.ca label printing still broken!

Well after almost a year eBay.ca's label printing system is still broken. Today I had to use it for a parcel to the USA due to Shippo not updating with my order info. So I discovered the problems below still exist. When using the system to creat a la...

promo listing% changing all the time on listings

have a question for all at large -- i have been over the last couple of weeks redoing some of my listings each day -- changing this-- changing that-- combining this and that--- lowering prices-- raising prices lowering prices raising shipping rates -...

GST - 2022

I am a small Canadian seller that dropships items to customers mainly in the U.S. and internationally, with a few Canadian customers as well. I just contacted eBay today, and they said that they automatically charge the taxes, depending on the countr...

Will adding tracking number next day make it show as a late shipment?

Shipped an item yesterday and was away for two days and it needed to be shipped day I got home so I dropped it into corner mail box last night. I did mark it as shipped on eBay and left feedback but forgot to add the tracking number at that time. (Lo...

Shipping date estimates?

I recently sold my first item, a used video game, on July 16th. The buyer is from Thailand, got standard Small Packet Intl (Surface) shipping. They've opened a DNR after 1 month from the buying (and shipping) date, and ebay is backing them up, saying...

Resolved! What is your opinion of the new fee structure for Promoting Listings?

Prior to July 1 I had a good proportion of my listings with promoted attached. Due to the new fee structure I ended running promotions June 30th as a test. At that time I had an abrupt fall off the cliff end of sales. Previous experience with sales o...

Ebay Taxes? Cra?

Having difficult understanding if I have to or not have to report my sales/earnings on here. I have about 5k in sales and made a profit of 1.5k. Highest item that was sold for was $1000 before postage. The items are from my collection. I don’t have a...

Heads Up, .com Economy Shipping times are Messed up Again

I just noticed this on a sale where I provided options for untracked economy and tracked standard shipping.The time frame for economy is tighter than for standard. There have been similar glitches in the past, which had been resolved for a good while...

Seller Limits after a long absence - a pain and a blocker?

I used to sell frequently and have several hundred positive sales/experiences/feedback etc. Everything seemed to be ok with my account. However, I have not sold anything in a few years. I'd like to come back to selling, but I'm saddled with a 3 item,...