Seller Central

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

Getting Message " Our Servers are Down" !! Can't Print Orders for Shipping

Hi - I don't see anyone else mentioning this? Started last night, I still cannot print out my invoice/ packing slips to ship my weekend orders.... Any advice? Thanks Melanie

About Insuring a Return

Has anyone had experience with the following? I'm in the process of buying a return label for a buyer. I'm considering insuring the shipment but I don't know if there"s a point.I'm buying the label but the buyer is the shipper, so if a claim is to be...

An MP update on US dollar payout capabilities

An update on US dollar payout capabilitiesIn late spring, we will expand our payout functionality to allow sellers registered on eBay.ca to choose to receive payouts in US dollars. At that time, sellers will receive more details on how to register or...

Just a Rant! Unbelievable Buyer

Sold a $4.00 US item. As per my listing sent by letter mail. Today buyer asks for Tracking Number. I explain that do to cost I don't use tracking. This item was mailed March 7th and tonight she opens a case wanting to return it even though she hasn't...

when does your feedback score go back to 100%?.... i have been on 99.9 for almost a year..

I had an unjustified negative feedback about 9 months ago.....previously my feedback score had been 100% for years..... it only takes that one jerk to ruin your perfect score.....so I was wondering, since that time, I have sold 100s of items with pos...

Resolved! I do not see the shipping fees for all countries in my list

Hello, Sorry if my question is stupid, but I'm not used to sell on eBay.I have an auction ending tonight and some bidders are from countries whose shipping fees do not appear for me.They have not written me to ask for the shipping fees.I've taken a l...

Resolved! Fees with the new Mahaged Payments?

Hello, I sold my first item under the MP system today, and I can't understand how the fee is calculated.The item was listed on ebay.ca and sold to a US (NJ) customer, so I was expecting %12.35 + %0.4 + $0.30, but was charged about %14.3 + $0.30 ...Is...

U.S. customers are responsible for duty but are taxes paid already? How to word it?

There used to be a place on payment policies to explain that customers were responsible for import duties and taxes. That field is no longer there - not sure if it is because I now have MP and payment policies were changed by eBay. I want to have tha...

New 2021 UK VAT rules for orders under GBP135 and proper labelling of package???

I ship frequently to the UK, but have not yet sold an ebay (marketplace) item to UK under GBP135 value in 2021 . I am worried/confused about what appears (or doesn't appear) on the actual parcel that I ship. How in the world will Customs in UK be abl...

Item missing from package but contained all packing

Hi all,Just looking for some direction as this is the first time I’ve had this issue.I shipped an item via letter post from Canada to USA. The item itself was inside of a plastic hard case (top loader for those familiar with card products) and then s...

Hope for you video sellers against pirates

For those of you video sellers who've been reporting video piracy and saw no action taken because we as sellers had something to gain (you're right, our livelihood), something has changed. Those sellers who sell custom made DVDs and Blu-rays in the n...

Resolved! Do you leave feedback for cancelled sales?

I have recently had buyers purchasing an paying for an item, and then cancelling almost immediatly, I can only assume that when they see the delivery times, they decide that is too long. The problem is the request for feedback is there for about 3 mo...

Resolved! Offer to watcher...just curious

Does anyone had success with offer to watcher/buyer? Does anyone has a copy of the email (proposed offer) sent to the watcher by ebay ? It seems that the seller can not have a copy of that email forwarded to his inbox...or could we?

Upcoming: Add VAT to listings before Jan. 1 when eBay starts collecting VAT on UK imports

Got the below message today. As far as I see, there's nothing for me to do, I don't sell directly on .UK, and I expect it will end up like happens for Australia and Singapore (and the USA) it just gets added on the the bill and passes through PAYPAL ...

Discount

How can I make a discount in one of my listing?

Resolved! Can I buy postage/shipping label directly through Canada Post or do I have to do it through eBay?

Hi,I haven't sold an item since the 'new' 'improved' eBay and see that shipping for an item I just sold would cost MORE through eBay than it would through my Canada Post Venture account. Like $5.00 more on eBay.Can I still purchase directly through C...

Paying store fees in US or Cdn dollars?

I am in Canada and list mainly on .com but my store was registered on .com so I pay my store fees in US dollars, $24.95 US which is then converted to Cdn $. I receive money in both US and Cdn dollars in Paypal. I guess I should have changed my store ...

Puerto Rico lost package.

Hello, I have shipped a parcel to Puerto Rico for the first time, I never shipped there before and the buyer said that the package was never delivered, so I paid it back for all, the kit, the shipping and the taxes, I never lost a package in the mail...

Lettermail Tips & Tricks

Because it would cost a minimum of $18 for me to send a one inch cube from Vancouver to Toronto (and this is WITH a small biz shipping discount...RIDICULOUS!!!), I get really, really, really creative and take some risks with lettermail.Since I sell c...

Send parcels by Canada Post with stamps???? (repost)

Need advice for a new seller here. I found this picture online and it shows someone sending a small packet (definitely >20mm) using only stamps and by putting it in the red mailboxes. Is there something that's actually allowed or is it simply a gambl...

Buyer received a refund even though the tracking number shows delivered

A buyer received a refund even though the tracking number shows delivered. eBay doesn't give me the proper help, and I'm thinking about taking legal actions.

Paying your eBay Fees

Has anyone recently enrolled in MP tried to pay old fees using their PayPal account? Just attempted to do so and was given 3 choices. Paypal, Chequing Account, Debit or Credit Card. After clicking on PayPal system sent me to Paypal which in turn sent...

First bumps with the MP system

I've encountered my first problems with the Managed Payments system. I've double checked my account and I'm set up for a daily payout but the sales I made on February 27th did not payout until today. I could understand with the sales received on a Sa...

New Unified Listing Tool Has Arrived

Until today I was blissfully unaware there was an update currently rolling out.Here's the January "coming soon" announcement from eBay https://community.ebay.com/t5/Announcements/Try-out-the-unified-listing-experience/ba-p/31536605And now that this u...

Resolved! Buyer won a case with no logical reason

Hi!A buyer opened a case in my selling account about an item that is currently on delivery, not to mention he has the tracking number, and still won the case and I had to give him a refund. now he will get the product in a week for free. Is that wher...

Casual seller constructive criticism

Thought two of my unsold listings were reasonably priced as compared to what others have sold for. I tried one auction and offers got offer from buyer for $40 and saw they sold similar for over $100. As my items are fragile only offered sale to Canad...

Manage payments is killing my business

With the Covid my sales crashed by 70%. With manage payment it’s getting worse. About you guys?

I am confused about selling ebooks on ebay

I design and sell cross stitch charts on other platforms. The research I have done indicates I must list ebooks for sale on ebay under Everything Else. However, I see many designers listing under Cross Stitch Charts. They are offering a printed copy,...

A quick fix/bypass for the online customs form failure: SERVICE UNAVAILABLE ZERO SIZE OBJECT

I put this in the original note which is 3 screens down now, I can't get the boards to put item with the latest posting at the top, so I'm not sure if anyone is seeing the update.... I saved myself a LOT of time today because almost every customs for...

Time for a Managed Payments pinned question Board with public answers from eBay?

tyler@ebay wrote:- I'm sorry to hear that you've encountered issues with payouts failing! I'm not equipped to provide support for managed payments. The best course of action is to request a contact from a Payments-trained teammate at the bottom of an...