Seller Central

Do you offer any discounts to watchers?

Do you offer any discounts to watchers? I know that I have been offered discounts, but mostly watching for competition purposes that I have taken advantage of 2 of the 40 I was offered. What about you, do you offer and what is your opinion of it? Wha...

Purchased label & insurance through eBay for Canada Post, item got lost and now no insurance payout

I sold and shipped an item worth over $1000 and purchased the shipping label with insurance for full coverage (total cost for the label was around $50 CAD for expedited + insurance) for Canada Post through eBay. The item got lost, and this was confir...

Resolved! Buyer Purchased item but put wrong address (middle of nowhere) now want's me to reship

Buyer want's me to re-ship to an address that's a random buisness & not a residential area. The first address was also a random none residential area. the item got sent back to me & I'm wondering because this buyer has no reviews & just made there ac...

Resolved! Insertion fees?

Hi there. Where can we see how much we paid insertion fees and how many we used on our monthly limit? I don't think i ever paid insertion fees since i'm listing on ebay... The only thing i see is in the seller hub overview there's a ''montly limit'' ...

Scheduled listing fees

I was reading another topic here on insertion fees. A link was provided for eBay Canada site fees. Fees for optional listing upgrades In this section under scheduled listing fees it says Free for fixed price listings. No mention of Auctions. I rememb...

How Brexit has destroyed online sales to the UK from Canada in 6 months flat - my story

(this is a commentary about my experience selling to the UK from Canada in the last six months) If someone would have told me this time last year that I would essentially no longer be selling to UK customers in one years time I would have laughed in ...

Canadian but Wants to Ship from US to US

I am in Canada and selling on ebay.ca.I have been shipping to US from here but i have now found a supplier who is based in US.My question is that is it possible to ship from US to US with my canadian account?How can i do that? Since it shows that i a...

Listings no showing on Google

I am going through some listings to revise prices on my craft books, so I am looking for similar item on Google to see what others are charging, but mine are not appearing on there. There are listing from several other countries. Do I have to do some...

When does the clock start for shipping times?

Just wondering when the official clock starts for shipping time. For example, if an item has a 5 to 9 day estimated shipping period and I have a 3 day handling time, my understanding is that the estimated time the buyer will see has the handling time...

help me understand the late shipment report

Can any seller help me to understand the late shipment report. From January 2021 - June 2021, my report states that I have 2 late shipments. I always ship within 24 hours of payment received, except Sundays. When I look at the detailed report, I have...

Is there any way I can reduce attempted scams ?

I use to mainly sell on ebay but have branched off to other markets because of how much ebay has changed and currently sell on 4 platforms not included ebay . Have been back for about a month and sold about 50 new items mainly electronics . 5 total i...

"We've removed some results...."

I've just listed a vintage PDA complete with accessories. When I searched for it on eBay.com (a common enough item, with 547 results) I was surprised not to see it, but lo and behold, if I click "We've removed some results to show you the most releva...

Resolved! changes to the eBay invoice and address label today?

Hi There, Has anybody noticed changes to the eBay invoice and address label today? I had 2 orders that behaved normally earlier today, but for my last order the fonts have changed only for the "ship to" portion of the label. This causes the lable to ...

Cant Purchase the Item

Hello everyone, i got a buyer from france and when he went to check out the item it says " Unfortunately this seller will not ship this item to france" but on my ebay shipping policy it is set up to worldwide.

Resolved! When to start Canada Post lost package claim?

Hi! Package was shipped via Ebay using CP Tracked Packet USA on July 27 to Aramex forwarding in Brooklyn NY. On July 30 it arrived in Brooklyn. USPS tracking states "In Transit, Arriving Late. Your package will arrive later than expected, but is stil...

Held at post office

Is held at post office a sufficient status for delivery attemp against an INR claim?Item was out for delivery but then changed to held at post office so I’m just wondering if this would hold up against an INR? Or does the tracking have to show delive...

EXPENSIVE Shipping labels?

I am tired of paying Ebay $7.76CAD everytime just to get a shipping label for very small and flat items. Is there a way of lowering the cost? Personally, I think the current price is outrageous.

Hello, I listed with ebay.com by mistake. How do I change it to ebay.ca without a new account.

Hello,I opened an ebay account a long time ago and I'm only currently starting to post items for sale. I just found out I am on the US site and not the Canadian Site. How can I switch from US to Canadian without having to change my account or open a ...

Tracking numbers disappearing. Again.

Check your 'Manage All Orders' page. You may find some of the tracking numbers you've uploaded have vanished. This happened a couple of months ago and the prolem is back. If you uploaded the tracking number originally, DON'T upload it again. It cause...

Yes - Ebay Fees are out of Hand!

Ebay insists that they have lowered fees to deal with since the incorporation of there managed paypments - BUT this is not true.Invoices will have a number of new fees since the inception of Managed Payments. Seems like there Management Board if busy...

What to do when leaving for a long period of time?

Hello,Im going to be deploid in the middle east for 6-7 months and i just want to make sure im doing things right and also have a couple concerns. So from what i gathered all i can do for my store is; - Hide all my listings and put the option that no...

Re: PayPal

For anyone that now only uses PayPal occasionally, see Sept/Nov portion of the user agreement ammendments. They may be applicable to your personal situation. PayPal Policy Updates -Lotz

eBay needs to start looking after their seller's regarding charge backs..

A seller can do everything right and still be wrong.. And i don't want to hear don't sell anything you can't afford to lose.. so a buyer buys an item, and tracking shows they have received the item, then 5 days the buyer later opens a dispute saying ...

eBay Duplicate Claims Policy

Does anyone have any experience with the following policy: Loss of coverageEven if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they open duplicate claims using other resolution methods, or engage in fraudule...

Forgot apartment number shipping with lettermail

I shipped a package a few days ago and later that night while messing around on ebay i saw that the shipping adress had an apartment number... When i packaged for whatever reason i did not saw it... I guess the package will come back to me? I guess t...

How are Sellers Handling the Exchange Rate re Canadian Buyers

In a recent thread, I mentioned, as did others, that I am continually monitoring and lowering my prices, in many cases, to ensure that items are still affordable for Canadian buyers. In searching items for sale or to simply compare prices with compet...

Resolved! Where to find account settings?

I had an email from eBay about a phone call back they were supposed to do, but it said that my phone number was out-of-date. I don't think it is, but I have checked the Hub over and over and can't find anywhere to find my account settings.

hAS ANYONE ELSE NOTICED, THE END AN ITEM , HAS DISSAPEARED FROM SELLER HUB..

trying to manually end a listing, by the item number, and the shortcut is gone, ebay help says to scroll through my listings, find it , and then end it..??? i used to be able to click on , end a listing, enter the auction umber and click cancel.. now...

Seller hub views for analysis does not fit?

I just upgraded my account to seller hub and was messing around in the performances. I noticed that most of my listings views there that are used for analysis does not fit with the actual views on the pages Exemple here it's written 26: While if i ...

Something to note regarding out of stock usage and item upgrades.

Today I got a notification that an out of stock item had been ended(this is correct because I've hung onto it for the 180 days incase I wanted to reuse it). However I noticed in my payments that I got a credit of 8c (which is the 2nd category upgrade...