Seller Central

Shipping Labels Error: Update

We appreciate everyone reaching out about this technical error and apologize for the inconvenience this has caused. Our IT Team is currently working to repair the root cause of this issue. We appreciate your patience while we work diligently to resto...

Bad Buyer experience policy changes - no impact to US and CA sellers

Recently members of the eBay seller community have seen and shared a new service standard policy on the eBay Export page. eBay Export is a program designed for international sellers who wish to sell and ship to markets outside of where they are regis...

FAQ's for Canada Post Expedited Lite for Collectibles

Hi everyone! With our recnect annoucment of Canada Post Expedidted Lite for Collectibles there have been some questions that have been brought up here throughout Community. The Shipping team has put together a FAQ list to share with eveyone here: FAQ...

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

Managed payments - only registering US Bank info

What happens if I just register my US bank info only no Canadian Bank?

What Happened to Ebay Canada.

Ebay.ca is not working properly. I am on ebay.ca and when I select Coins and Paper money the site switches from Ebay.ca to Ebay.com now all the prices are in US. This does not work for me. I need the prices in Canadian like it used to be. How do I st...

Exchange rate fees report

Under managed payments under fees I'm looking for my exchange fee expenses for US$ sales converted into cdn$. But I can't seem to find where that is located? I want to know the amount I actually paid, not how it's calculated.

buyer claims item wasn't accurately described 9 months after sale

In May, 2020 I listed an item for auction described as Vintage William Kurelek print. It was a framed print which I was selling as I found it, and which I listed with a starting bid of $29 with no expectation of getting much more or of even getting a...

How to prevent Fraud from Buyers

I was wondering if anyone has any advice for me. Ebay has done nothing but side with the buyer is this case. Every time I call or message eBay its a new person and they don't have all the facts. They make decision based on a lack facts and its very f...

Switching account, how to get my selling limits removed?

I've been selling on ebay for a long time and have maintained a perfect feedback record throughout, but have recently decided to switch to a new account. This page says "If you have more than one seller account, you may also be able to raise your lim...

Managed Payments and Personal Bank Account

All: I am always loathe to allow any company to have access to my personal bank account and always prefer to link payments to a credit card. IMHO one gets a extra layer of protection with a credit card. As we all are now forced to use managed payment...

If i dont sign up for MP does ebay cancel my store subscription without charges

So if I cancel my store on my own I have to payout the store subscription till the end of my term. Now if ebay says I have to go to MP and I dont want to because I'm not selling anymore, will they make me pay out the remaining store subscription. Sin...

Is there even a point anymore?

I've been on Ebay for approximately 10 years. About 5 years ago I started selling clothing on Ebay.ca. Was doing well, selling 2 or 3 a day for a while. I maxed out my basic store limit and decided since I was doing well to upgrade to the next tier. ...

The sale requirement to become power seller

My question is about the sale requirement to become power seller. In ebay.ca help documents, it is said a seller needs to complete sale of $1000 and 100 transactions, but in my dashboard, it shows that I need to complete sale of $3000 and 100 transac...

Resolved! If I refund U.S. buyer they are still out the tax?

Shipped a glass to the U.S. and it arrived broken Feb. 1. They requested a return through eBay Feb.2. I clicked on the link in Overview to see how to proceed and got the message "you have accepted a return". I don't want it returned, I just want to r...

USPS/ Canada Post grind to near dead-stop. Packages taking over a month to receive

Canada Post ground to a near halt now that the union representing the customs processors in Mississauga walked off the job. In addition, the American USPS Chicago and L.A. transit hubs are hopelessly buried in the volume of packages. What this has me...

Resolved! Consequence when a seller cancel a buyer buy/winning bid on request?

So I had a buyer ask me to cancel for no good reason. I did cancel his bought and didn't fill a non paying complaint which would result in a strike at his request. 1-) Is there then still a consequence for the buyer since I didn't fill the non paying...

Tracking I entered does not show up

The tracking number I entered on my "Manage all orders" page does not show up... it only shows up when I click on the Order Details page... anyone else having this problem? I tried to enter it again, but it is still in the field where you add the tra...

Resolved! About Feedbacck Left for Others and the new Follow-up Comment design.

Is this ability to follow-up on a previously left comment totally new or was the feature always available but well hidden?Any ideas of good (or bad) uses for this feature?

Problem with eBay calcuated shipping and new Canada Post surcharges

Today I had my first US order since the new Canada Post parcel rates and fuel surcharges came into effect. I noticed a few problems, I am looking for advice. and perhaps someone at eBay will see this and explain. 1. Before the new rates the Small Pac...

eBay platform terms are designed solely with eBay's financial success in mind. Update your AD terms.

A listing with a powerful and complete terms can ensure the success of your listings with reduced stress on the seller's part and higher probabilities of success.eBay transactions are, to my knowledge, solely between the buyer and seller. This leaves...

Odd. Ebay Activated Offers on a Listing

I had a weird thing occur. Ebay unilaterally activated accepting offers on a simple fixed price listing. I got this email about this awesome thing they did for me, with a minimum offer floor at half my price -----------------Your chances of selling h...

February promo on ebay.CA -- 100000 free listings

Check your promo section on the ebay.CA seller hub to see if you got it (this was also a promo in December and January). This promo is for eBay.CA The following categories are excluded: Cars & Trucks, Motorcycles, Vehicles & Trailers, RVs & Campers, ...

final value fee confusion

I thought the final value fee is 10% of the total sale amount?? For all my sales, its consistently 10.5% of the total sale amount?? Yes, I'm aware the shipping is included in the total amount. I always use free listings with no insertion fees whats g...

Is additional 2-day wait to open unpaid item case just a Canada thing?

At the link below (on ebay.com) it sounds like they can open an unpaid item case after 2 days of non-payment, whereas in Canada (as I just confirmed) we have to wait an extra two days (a total of 4 days after the listing ends). https://www.ebay.com/h...

Thermal Printer Canada Post and Shippo

Hello, Curious if anyone has managed to use a thermal printer via Shippo Canada post? I have a rollo thermal printer and having difficulty making this work. I have set up the Shippo default settings to 4 x 6 thermal printer and carrier to Canada Post...

Resolved! Will I have bad feedback if I force someone to pay after buying?

I want to know how as a seller I can ensure to have a good feedback if I forced buyer to pay for the item? The reason I force the buyer is because after a week he wrote that he expected free shipping within Canada (which is not I have no idea how can...

Resolved! How can Canadian Seller offer free shipping?

I'm wondering how a Canadian seller offer free shipping to all Canada as the lowest shipping (if I want tracking) I ever paid is 17$ and highest for smallest possible item to a remote region ended up to be 28$. I understand that some includes shippin...

Downloading Reports not working?

The reports you can D/L from the seller hub don't seem to be working for the past few days I've been trying. Just says 401 Unauthorized: Temp URL invalid in the spreadsheet. Is there another way to get them? Sure would be nice to know how much GST I ...

Is it my phone or the ap causing double listings to apear when i search.

As said in the title . I've seen it before on other users listings too not just mine. I'll be going through my listings on the phone , and suddenly I see a duplicate listing , well heck the blood pressure rises as I go running to the office to make s...

Canadian seller

Few years ago as a Canadian seller I was making sales daily . I decided due to lose of job was to try selling again on ebay.ca I have alot listed and noone is buying even though I am offering a lower price than everyone who listed same item and I eve...

Resolved! Income Tax Question - Shipping and eBay Fees

Hi there. Not sure if anyone can answer this or not. With Income Tax coming up just wanted to see if anyone can clarify for me about Input Tax Credits in regards to Shipping Fees and eBay. I have a GST #. If I get charged more by Canada Post for a sh...

Defect and affect on sales.

I have noticed that any time I get a defect for not being able to find an item I sold, and have to refund the buyer, my sales stop for a while. It doesn't happen too often but I have had 3 in the past year and it is really noticeable that sales stop....

Resolved! Shipping times in Canada not being adjusted

Frustrated with Ebay as of lately.Between all the software changes and errors . lost sales do the crawler not even picking up items listed.Thats petty anyways !!! why?? do they still insist on having letter mail delivery show as one day to a week exp...