Seller Central

Help. Buyer opened not received claim.

Hi their, I would like some advice on how to deal with buyers that submit a not received claim.Example, one I am currently dealing with. I am a seller in BC Canada and the buyer is in Thornbury England. The buyer has had the account since 2019 and ha...

Managed Payments & Shipping Lables

In Canada, just have been converted to Manage PaymentsI cannot use my pending payout to pay for shipping labels on the .com siteThere are telling me I need to ship from .ca now, I do all my shipping with from the .com site I can still buy the labels ...

International flat rate shipping not saving in ads

Anyone having this problem? I create a listing or revise a listing and put in flat rate shipping options and prices and when I check the sale after it's listed, all the intenational shipping charges are saying to contact seller for shipping prices. I...

HOW is it a buyer can leave multiple neutrals or negs for same transaction?

i mean i sold a guy about 40 cards, multiple lots all one single transaction. so how is he able to leave me like 10 plus neutrals even though only ONE card lot i didnt have? he should only be able to leave me 1 neutral or negative because he got the ...

Resolved! Managed Payments: consequences of the ebay.ca or ebay.com question?

So apparently after my MP fiasco I am now able to register on the app (not on the website though, odd).Anyway one of the first questions is this: Now technically my answer should be the first one. I enjoy that my ebay.ca listings show up on the .com ...

Things you wish you knew before selling

I'm curious to know, after habving sold on eBay for awhile what are some of the things you wish you knew when you started that you know now? Just my curious brain wondering and I thought it would be a nice little break from the managed payments sucks...

your connection to this site is not private

I was trying to list something a few minutes ago and I decided to save it and do it later. This is what came up on my screen. I tried to get back and couldn't. Any one else having this issue?

Resolved! Have you drainded all your funds in paypal? What happens when someone request refund after that?

Basically the subject says it all, and I want to transfer the remaining funds in paypal to my bank. The last transaction with paypal was made June 6, and paypal took another fees on July 15th which I think would be the last. I wonder what would happe...

Why it's important to check where you are mailing to?

Check your ship to address!!! See post 12/15 for how to proceed. From the dot com discussion board. CONTRABAND who knew? - The eBay Community Who knew?? I shipped to a French monestery once but that's a bit different!!! I would question anything ship...

Invitation For Online Interview Re: MP

Anyone else get this email (below)?Anyone else think the $100 gift card is a ploy to get you to do the 10 min survey? I wonder what the "study criteria" are???"We’re committed to providing you the best possible tools and services. Please help us unde...

Any Risk to Returns Not Requested Through Ebay

I was messaged with a return request from a buyer. I said ok and indicated that they need to open a request through Ebay. This morning they responed "I tried to use the return thread but it didn't work what is the return address?" I responded with a ...

Canada post shipping VS ebay shipping through CP

So now Eay doesn't want us to use Canada post itself to ship through. They want us to the global shipping thing.I have the Canada post card that get you a discount on shipping rates. I see we can't use it when doing the global shipping thingy. now is...

Buyer and shipping adress are different first name

Hi. Just did a sale today and i found that buyer name and shipping infos on ebay are not the same. They both have the same last name it might be 2 from the same family, but should i cancel that transaction or doing it? Not sure what to do there and i...

Multiple listings for the same item in different languages badly translated

I've noticed over the last year an increasing number of listings for the same item showing up from a few sellers that are in poorly translated multiple languages and sometimes currencies.What tool, or setting is being used for this? Is there a way to...

Something didn't look quite right about this customer's "damaged" card: BUYER FRAUD!

I recently had a customer try to defraud me with the good-ol' "damaged item" trick. Luckily I saw it (literally) from a mile away. So before I get into the fun part, here's a quick summary of the backstory: - International customer wins the auction f...

International shipping as my 1st transaction

Hi. I have a listing offering no international shipping but a buyer sent me a message on ebay asking if i could ship international ( from canada to france ). Since i have no sell yet and new to ebay selling, i wanted to keep it simple and sell in my ...

Is there a glitch with 'send offer' that is giving FREE SHIPPING to customers by mistake?

I just had a customer accept a 'send offer'. My listing has free shipping within Canada, but $35 shipping to US.As you know, the send offer form allows you to enter a $ figure for the item, but there is nowhere on the form to change the shipping. On ...

New EU Market Surveillance Regulations...products shipped from outside EU could be held at border

First off, this has nothing to do with VAT or taxes. This is a new regulation requiring product safety be assured by someone in the supply chain prior to it being admitted into the EU. This directly impacts online purchases from outside the EU and fr...

Resolved! Did anyone else get a class action refund!

I just saw in my Paypal account a payment for $1.95 for a "class action suit payment". I know nothing a class action suit. Anyone else get it?

Item Specifics now added - hockey cards - nightmare

We have over 1000 listings of hockey cards. Now - all of a sudden - to relist we have to add 6 specific pieces of information - Manufacturer, player name, team, grading, is it original (don't even know what that means) and what sport (hockey) This is...

If I can not sign up.....

then UNBLOCK my seller restriction due to not being able to sign up. ebay stopped signups in canada accornding to your own annoncements "We will email and notify you in My Messages on eBay when you can register to have eBay manage your payments. eBay...

Resolved! tyler@ebay My account is now restricted

Hi Tyler, because of all the problems with my registrations being changed to CA from US I am having so many problems, I have spent hours on the phone with eBay. I owe my monthly fees but there is no way to pay them, everything I click on goes to "the...

WWYD re combined payments?

I had someone buy 3 CD's seperately within a couple of seconds. They did not use the cart on ebay to take advantage of combined shipping discount. I specifically have shown on my listings how to get combined shipping. Also when you look at the shippi...

Ebay Canada Sales to US - USPS Labels with US Return Address?

I'm tired of refunding US SNADS without a return because shipping is too expensive to Canada. There's too many buyers out there that milk this. I know most of them that are provided with a label will just return a widget instead of the item they want...

Managed Payment - How to get CAD currency?

Hi, I am on Managed Payments and ebay wrote to me:Register to receive payouts in US dollarsHi arteis,Thank you for registering for eBay to manage your payments. In the coming weeks, we will be launching the ability for sellers to get paid in US dolla...

why is ebay forcing refunds, before item is due to be arrived..

Buyer opened a case for item not received a week ago, even though ebay shipping says delivery by July 26.. I had 3 days to resolver or get a strike.. Why is the buyer even allowed to open a case, before ebay's estimated delivery date???? The amount o...

1 Day into managed payments an I hate it already, can I go back to paypal?

I don't want to wait days and days for my money, I didn't mind paying paypal a small fee to put the money in my account immediately. Is there any way to go back? Managed payments sucks

Resolved! Managed Payments Killed my Shipping Discounts

I used to ship from Canada to the US through my PayPal account with NetParcel. A standard 9x7x1 bubble envelope cost me between 8-9 CAD and included tracking with up to $100 insurance. It is now $21 through NetParcel without going through PayPal. A f...

How do I send a invoice before payment ?

I have someone outside USA / Canada shipping area.How do I send them a Invoice that includes added shipping costs ?

Should/can I refund without a case being opened?

I have a buyer who bought a pattern from me. She has asked for a refund. I goofed, sent the wrong size, don’t have another to send her. I think she may be an elderly lady (well so am I) and she is having trouble understanding how to open a Not as des...