Seller Central

Help us find the bug: Tracking info not updating

Hi everyone - We're looking for some more help with something that was reported on the weekly chat. It was reported that folks are not seeing tracking information update in My eBay (order details and purchase history), even if it's updating on the sh...

Frustrated by increased Cancellation Requests

Normally I don't care if buyers request a cancel. All my listings are BIN/Immediate payment. I just refund and move on.BUT... recently I've had a lot more buyer initiated cancellations. Like, A LOT. And every time I relist, it takes up one of my free...

Shipping to Australia Small packet air

I have had a request to ship to Australia. I used to ship there a few years ago but has stopped doing so. I know to ship tracked would be terribly expensive but would consider shipping via airmail. Does anyone know what the cost is to ship from Canad...

Ebay Allowing Cases To Be Opened

In Canada Post's latest update they stated that the backlog would continue into early January. But ebay is allowing cases to be opened already. What can sellers do in this situation? Shouldn't ebay extend the claim freeze for another week or 2?

ICS Courier

Does anyone know which courier I type into the 'Add Tracking' section of Ebay order fulfillment when using ICS Courier, which is a Canpar company? I can't use Canpar itself because the tracking number style is different between ICS and Canpar. But th...

Purchasing additional insurance with eBay Labels shipping with CP

Posting as FYI for people who charge for insurance vs that thang called cookie jar. I just had a sale slightly over 100. I was given the option to purchase additional insurance at my discretion. If item is under 100 the insurance is based on selling ...

Shipping Rate Tables Are Categorizing Whitehorse Postal Codes Wrong

Just a heads up for people. I'm trying out using shipping rate tables and got an order from someone in Whitehorse. The shipping amount charged was way off. It appears eBay has accidentally attributed Whitehorse to one of the prairie provinces (an urb...

CANADA POST STRIKE DILEMMA

I have a Canada Post Strike dilemma. I sold a item last Thursday, Nov.14/24. I messaged the buyer to hold off paying until I knew what kind of strike action CUPW was going to take on Friday morning. On Friday morning I messaged the buyer to hold off ...

EBAY DID SOMETHING RIGHT for a change and i say thanks to them many thanks

i had a customer claim over 50 days since buying the item that it didn't arrive he went directly te o his visa card people and claimed it didn't arrive when clearly it did with tracking and i sent all proof to ebay -- they examided my documents and s...

Shipping to Spain Small Packet Air Untracked CP FYI

A little FYI for anyone shipping to Spain and a few other EU countries. Tracking "may" be available using either the local website and/or parcelapp. Tested using a recent shipment to Spain when customer advised item had be received. According to CP i...

Crazy Listing Violation From EBay Bots

Just got a listing violation notice from eBay. This is not a new listing but one that has been up for a long time. I sell mostly vintage costume jewelry. Apparently you can't use the name of real gems to describe a color. I had an item described as h...

Canada Post strike

So as usual eBay says don't worry about Canada Post strike we realized that shipping will not be on time you as a seller will be protected well got my first negative feedback from a buyer from the US saying they didn't get their item that they paid f...

Claiming insurance

Anyone went into claiming insurance process? Looking for advices.I got a package shipped via chitchats and my buyer did not receive. I contacted last mile delivery carrier and they shared proof of drop, showing they dropped at the wrong door.My first...

When would be the right time to start shipping?

So, they will start collecting mails and parcels from this friday, right? Does that mean the business will be the same as before without delays? Do you think it's okay to start dropping off mails and parcels from friday? Or maybe I should just wait u...

Fixed shipping cost

Hello, how do I enter a fixed shipping price for an ad in ebay? Usually, I could enter a fixed price for Canada, another one for the United States. I would enter the value myself according to the size and weight of my item. Today, I want to modify a ...

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sales slump now for two weeks trying new methods

i have because of no sales for last two weeks now started increasing discount up to 70 %off my reg prices and even though i hate to---- started promo listings again even though its a low rate of 3 % -- have to try something -- last year at this time ...

Resolved! New US fee attached to selling fees - Retail Delivery Fee - Minnesota/Colorado

Stumbled across this discussion. Unsure how long it has been applicable or appearing with the seller fee breakdown. Pretty sure it has never appeared as an announcement directly from eBay. As per link 2 there are exemptions. If they are being applied...

Announcement - Combined shipping using auctions

Just posted on the dot com announcement board. https://community.ebay.com/t5/Announcements/Exciting-News-for-Auction-Sellers-Who-Offer-Combined-Shipping/ba-p/34827253 Stay tuned, we’re enhancing this experience We’re in the early stages of testing th...

Anyone else experiencing delays with Stallion Express?

I've been experiencing delays with Stallion Express since Dec 2. My batches from Dec 2 and Dec 4 were processed on Dec 10, my Dec 9 batch was also processed on Dec 10. The Dec 6 batch still hasn't been processed (neither is the one dropped off yester...

New marketing page

Was anyone able to access the new marketing page according to the emails you should have received recently on the subject. I received from eBay and to my gmail. Both links give this error message. An error occurred while processing your request.Refer...

Resolved! OMG Accidentally sent Two Packages with the Same Label

In a rush the other day I printed the first label in the queue. It turns out this may have been an old label. I cannot be certain but Stallion only shows that one parcel was submitted, this parcel matches the old label. Two parcels were sent in the m...

Letters stuck with Stallion Express again

Anyone else seeing delays with Stallion Express in Mississauga? I dropped off some mail on Dec 12 (last Thursday), and it's still showing in "ready" status. Mississauga hasn't scanned them as received, and they haven't tendered them to USPS. In this ...

Canada Post Reopens Tomorrow, But Won't Accept New Parcels Until Thursday

The company just posted an update on their website. The most important part for eBay sellers is where they claim they "will not receive or pick up new product until Thursday, December 19." Link: https://www.canadapost-postescanada.ca/cpc/en/our-compa...

I WAS WRONGLY GIVEN A NEGATIVE REVIEW

MY BUYER GAVE ME A "NEGATIVE REVIEW" FOR SOMETHING THAT WAS CAUSED BY EBAY. AFTER THE BUYER PURCHASED AN ITEM OF MINE IN AUCTION I ATTEMPTED TO SEND THEM THE INVOICE. AT THAT POINT A "RED FLAG" MESSAGE FROM EBAY POPS UP STATING THAT THE BUYER WANTS T...

Canada Post jokes (to discharge stress ;-)

Canada Post jokes (to discharge stress)

Shipping charges when buying a label on Ebay (sports cards)

Hello question from a newbie in selling cards: On my listings when I choose 'buy labels on Ebay' for shipping, it gives the exact price that my customer will pay for the shipping, for example 9.00$ Is there a way (besides adding a few dollars to the ...

Listing Videos Now Available On Canada Platform

Hi Folks,It appears this long awaited feature available on the USA platform is now available on eBay Canada. The maximum size is 150mb.IT

So Ebay just refunded a Seller because Canada Post hasn't Scanned the Package

So now, not only am I out the item, I am having to pay to ship it to the individual. This is ludicrious. Where is the supposed grace. Ebay can clearly see it is being shipped by Canada Post. Has anyone had any experience with this?

Should We Be Preparing for a Canada Post Strike?

Is anyone closely following strike negotiations?I'll likely have Time Away scheduled to avoid any Strike mayhem, but wondering what will happen to any lettermail/ packages that are already in the "stream". Will they sit at a depot/DC or on a truck fo...

Buyer chargeback while order in transit

Im facing an obvious fraud attempt and just seeking advices to be sure to handle it properly.Someone purchased a mid expensive item and as soon i shipped it, filed a chargeback for transaction not recognized. Item is in transit.I got tracking. Issue ...