Seller Central

Resolved! Item Not Received Claim, Replacement Offered, Then Defect

I had a buyer open an Item Not Received claim for an untracked item they didn't receive (they didn't attempt to contact prior). I contacted them to offer a replacement, and they happily accepted. I asked the buyer to close the claim, but they didn't ...

Shipping to USA as of Oct. 1 + info on lost packages

From Cnet regarding USPS and possible delays with delivery times. Probably more of a wait and see situation. Also see portion on price hikes for mail from the USA around the holiday season. Definitely not something to look forward to if you purchase ...

Is it a tendency from buyers on ebay to be greedy?

I'm trying best offer on most everything since a few weeks already. I really like to give the opportunity to buyers to negociate, it clearly helps to sell some items quicker or items that would not have sold at the price we fixed. My problem with it ...

Shipping to Russia in 2020

Has anyone had any issues shipping to Russia this year especially since we’re in a pandemic? I’m a new seller and most of my customers are American/Canadian but have been branching out lately and have sent to other countries such as Australia without...

When you make a one time payment to Ebay, is it normal to get confirmation of payment received?

This is my third month in MP. All my fees are now being deducted at time of sale.. To my surprise, I still received an invoice this month. It was for my store fees. I thought they were supposed to be deducted from my available funds/bank account but ...

Resolved! Buyer paid separately, Can I combine and ship in one pkg or separate pkgs?

My US buyer bought multiple sewing patterns and paid separately for each. Can I combine and ship in one pkg or should I ship each one separately? It would be a saving of about $5 and I would refund the difference. Need to ship tomorrow and buyer not ...

Shipping Runnin Red

Anyone from Winnipeg use Runnin Red? I emailed them a bunch of questions (haven't heard back yet) because I would like to be as competitive in USA as possible (only been selling a month, and used Paypal Netparcel). Was wondering if it worth it also i...

Airmail Small packet rate changes USA & Int again today, still wrong fuel surcharge rates too!

I created a new thread because I'm at a loss today as to what has changed again with the Small Packet airmail base rates to the US and Internationally. (Note that all the other services, including Tracked Packet do match the rates in my documents) No...

Sell a similar item not working

Just noticed today that when trying to list similar item once one is listed and with in the listing at the top of the page has option to cluck on to list a similar item.Tried clearing my computer history cache but still no good if that was the case.P...

Tracking not updated to ebay zero feedback buyer opens a case gets refunded

Had a buyer with zero feedback claim a item not received case. The tracking was uploaded to ebay but for whatever reason updates were not syncing with the ebay website. Canada post website shows it successfully delivered but nothing on ebay. Couple w...

Resolved! New seller getting ripped off, told buyers arent recieving their item.

Hello there,I have been on Ebay for 6 months and find the people at Ebay are very delightful to deal with. I like calling them they are patient and helpful. I have however had a string of scammers buying my sports cards sadly. I had a bunch sell in a...

Multiple Tax Tables?

I have a tax table question.I will soon begin collecting GST/HST because I will no longer be a small supplier. I understand that I can setup a tax table so that buyers will pay the appropriate amount of sales tax depending on their province of reside...

How to Use netparcel now?

eBay stopped using paypal and transactions won't show up in paypal. So, how do you use netParcel for shipping?

Question about Expedited label and SnapShip

I think I’m having a senior moment, just can’t remember, long time since I had to ship a parcel with tracking. If I print off a label for expedited parcel tomorrow using SnapShip, can I wait until Monday to take my parcel to the post office, then add...

Need Help - Ebay Ended My listings as Counterfeit and Restricted my account

I started selling here few months ago, I have been listing original brand clothing (Nike, Adidas etc).I dont know why ebay after every sometime mark any of my listing as counterfeit and sends me an email.I have now got 4th email and this time my acco...

Resolved! Ended Listings - How Long Available to Relist?

As a seller, if you end a listing, how long is it available in unsold and available for relisting?

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Canada Post Small Packet Form CN22

Just sent off a package to the USA today and had the correct small packet formCN22 filled out as usual. No problem. There has been an option to fill these outon line for quite a while, as well as using the form. The Postal Clerk advised that asof Sep...

Resolved! They finally got me MP. but I haz a Question

From ebay MP info.How will I pay for my shipping labels when eBay manages my payments?You may choose to pay for shipping labels by having the costs deducted from your earnings, in addition to using a PayPal account. I use neither to pay for postage s...

Buyer initiates Refund Request but adds weird reason???

I had a buyer purchase and pay for an item a couple of weeks ago (September 4th). It was on a Saturday so I informed the buyer that his item would ship on Monday. I had 2 of these items so after the first sold, I listed the other one as well on the d...

Resolved! Buyer no longer becomes a registered user after I accept his offer

I accepted an offer for my Pokemon Shining Fates Elite Trainer Box but the user is no longer a registered user. I'm worried that he is a bot because they made their account the same day that I listed my item. Their username is their name then 4 digit...

Resolved! Signing up for Managed Payment, SIN# why?

I don't have a store and my sales are fairly low so I'm sure that I'll be among the last of the sellers asked to sign up. A buddy of mine who does have a store was asked, and along with his financial information, ebay asked for his Social Insurance N...

Funds on Hold--Final Message

Please read my final message on this subject under my previous poston "Funds On Hold" Thank you ~

Canada Post tracking shows "Out for delivery" for 20 days, How to process this situation?

I shipped a parcel within Canada at the end of August, but the tracking information is stuck with "Out for Delivery" for 20 days. The buyer hasn't contacted me so far, and I also haven't contacted the buyer yet because I wanted to hear something from...

New EU VAT regulation problem for sellers...

I just went to ship something and saw this:"Please be advised that Canada Post has not yet updated their services to follow the new EU VAT regulations (IOSS) which went into effect on July 1, 2021. If you sell an item valued up to 150 Euros to a buye...

Bundle a private offer

Hi there I got someone actually offered me in private to deal a full set of cards i have that is 12 listings. I just wonder how can we do this? If we conclude in private, the buyer need to request total for the items and we can set up a total price f...

Are Sellers Lettermail Sales in Jeopardy?

Over 50% of my sales are sent CP lettermail within Canada. Over the past few weeks I've had a couple returned for "insufficient postage" due to exceeding dimensions. They were both barely over the 2cm thickness limit (maybe 2.2 -2.4cm) so they were d...

eBay Selling Promos

Keep an eye out in your sellers hub. As of late there have been a few offers floating about for everything from Pokeman cards to No FVF's on Clothing, shoes and accessories (Limit 5 items). Additional promotions can also display on dot com if you qua...

Where to upload scanned ID photos for verification?

Hi. Can someone please direct me the link to upload scanned ID (drivers license) for selling verification. There's no option in my eBay Personal information. eBay Chat links me to the option of typing in my drivers license digits but that's not what ...

FYI New Fuel Surcharge Packet/Parcel rates error for Small Packets International and USA

I don't know for sure how/where all this is applied, nor how wide the error is, ie I don't know if it only affects my PO or if it affects them all. Today was the first day the newly defined "Packet" and "Parcel" rates came into effect. At least at my...