Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

EBAY SUCKS

The worst experience in my life is dealing with Ebay. Its sucks, I'm sorry its terrible, high fees no support for sellers, they ask for proof I send it then they give away my money and say I didnt respond. Well Bull**bleep** to Ebay

ebay holding payment from a buyer and dont let us refund and cancel the order - unfair policy

i just sold an item on ebay and the buyer sent payment. the problem is that ebay dont release the payment and they put it on hold so i dont get the payment from the buyer. now the buyer agreed to cancel the order with me in a message when i told him ...

Stamps on the box experience with UK VAT number manually added

I created a different thread for this piece. I got a tracked packet back today from the UK. I manually create online customs forms and put stamps on the box so a counter label is produced. At least at my PO they aren't able to get the VAT numbers inc...

Custom Pages

In Ebay's assnine tradition of doing dumb self serving stuff, Ebay removed the use of custom pages in stores. Anyone have a slick way of doing terms & conditions outrside of the listings?

Broken store categories

I created categories for my store and added some listings, categories are not showing up on the store: Any solution? I waited 2 days since i created them and added listings already Can we get a refund for a store subscription by the way? For a busi...

Store marketing banner link broken

I took a store subscription, created a promotion and then created a banner on the store page with a picture and a link to this promotion. The problem is that when we click on the link that is supposed to show the listings in the promotion, this happe...

February 7 2022 Canada Post fuel charge

Domestic parcel fuel surcharge increases another 0.5% on Monday.USA/International parcels increases 0.25%So you might want to buy your parcel labels before midnight Sunday (where midnight is the one in the Eastern time zone). Priority Worldwide bucks...

Resolved! Can't delete promotion

So i have some problems with creating a banner on my store linking to a promotion, i made another thread for it. While messing around i deleted the promotion to restart it, for whatever reason the items did not loaded and it wrote that 0 items were i...

Shipping with chit chats internationally

I would like to use chit chats to ship to the US and maybe internationally.I just don't know how to set up the shipping rates for the US.can anyone give me some suggestions? This is my try out account. The items are all different and different weigh ...

Feedback and Blocked Buyers

Can a buyer leave you negative feedback after they have been blocked?

Managed Payments - Ebay Charges 12.3% on Canadian Sales Tax!

Ebay just put my account into Managed payments and I had my first sale that way. As a Canadian business seller I have to collect GST, PST or HST depending on which province I'm shipping to Prior to Managed Payments, ebay charged their selling fee (ab...

Resolved! Unable to get into Selling Preferences - Anyone else locked out?

I've been trying to get into Selling Preferences yesterday and today with no luck. I was trying to see my list of bidders blocked for too many unpaid item strikes and also contemplating changing the newly defaulted eBay change of making buyers provid...

PO Counter labels, something for stamps on the box and others to watch out for

Coles notes version for folks not having time to read the book following: Check the address on the counter generated postal labels to make sure nothing changed from the online form that was scanned in, in some situations it is possible for it to be m...

Resolved! What should I do - two offers on auction

One of the items I have for sale has a bid. The bidder reached out to me a couple of days after the auction started and offered me a good price, about $70.00 above my auction start price. I've got 7 watchers on the item. I sent an email back, thankin...

Partial Refund & Chargeback Advice

Hello,I recently sold an electronics item for $500 on eBay Canada to a buyer in Canada. Heavy item so it cost $75 to ship. A few days after arriving the buyer opens a refund request due to shipping damage. They claim they don't know how to add photos...

Slow sales?

I know this is something everyone complaint about on a regular basis. But i just wondered if everyone experiencing slow sales right now? I listed more than ever in january and instead of growing, my eBay turned totally dead. There is some suspicious ...

Tracking number is giving different postal code delivery

Is anyone on the board aware that the tracking on eBay a lot of times the delivery update gives a different postal code than the one that is on the buyer address?I was made aware of this by a costumer who is claiming item not received by saying that ...

2020-21 Allure Hockey Alexis Lafreniere Variation or Error?

Besides the Lafreniere Photo Variation 1:800 packs,has anyone noticed a variation/error on the back of Lafreniere Base RC #100I'm trying to find out if this is a variation or an error cardI have searched many #100 cards including different set checkl...

Store subscription FVF

I'm thinking about testing a month with a basic store and i just wanted to know if it gives a fees deduction (except insertions)? I'm using a fee calcucator to do the maths i need and on it when i select ''store'' it counts that fees are 0.8% lower. ...

Resolved! Would someone explain coupons please?

I am probably way behind the times, but I keep seeing "send coupon" and I have no idea where I would get a coupon and what it means.

American Sellers - please read this!

Just a bit of info you may or may not already know when you choose the 'global shipping option' program, it automatically adds a duty/import/tax fee for international buyers. As a Canadian buyer/seller, I personally stay FAR AWAY from the sellers usi...

Blocking Buyers with zero feedback (someone keeps making new user account to bid)

I don't like to block buyers with zero feedback (we all have to start somewhere!) but I just had two items I had to cancel from zero feedback buyer who opened an account days before in order to bid on my items then after they won (two of them) they d...

eBay indefinitely removed my ability to sell

eBay decided to suspend my account and indefinitely remove my ability to sell, and to be honest I’m pretty much done with selling on eBay because I only have positive seller reviews, items are not that expensive ($300-$400) and for any items that I h...

Shipping cost adjustment

When I go to print my shipping label I sometimes have a box that is more suitable than the one I originally packed my item in. Or the item turns out to be lighter than my original input for weight. My question is, does the buyer get an automatic refu...

New buyer requirements for making an offer

For anyone who hadn't noticed there new options for buyers regarding best offers. Showed up included in the Jan 2022 seller updates in my gmail. Not in eBay mail as of yet. The automatic default is set to Require buyers to provide a payment method be...

Periodic Performance Review ??

I just got an email from eBay saying that I’m being given a periodic performance review and that all of my payouts are on hold. I have funds available but the actual payout is on hold so I can’t access any of it. Did I do something wrong ?I’m a brand...

Puerto Rico not with US in Exclusion List Options

I just realized that Puerto Rico is included with the Caribbean countries in the shipping exclusion list options, not with the USA. I would have thought it came under the Protectorate option in the US option. Usually US protectorates get excluded for...

Resolved! Shipping details updated?

Is this new or i clicked on something in my settings? When i edit a listing it's like this for me now:

Small Packets USA the UR*********CA number

So, I shipped a packet via Small Packets USA and as I usually do I keep the UR*********CA number and enter it as my tracking number. I think this is the longest list of scans I have ever seen so far for a tiny envelope... ...the voyage continues. Onl...

Item sent with tracking through Canada Post, has never been scanned and buyer is asking for a refund

I recently started selling some of my excess hockey cards through eBay and I've hit my first snag. I sent all my previous orders with CP using the "Expedited Parcel" service but for some reason I chose "Regular Parcel" for this one, with tracking. It...