Seller Central

Is the Canada Post website down?

I have been trying to get a shipping rate, but can't get onto any of the Canada Post sites.

Attention Tyler or other eBay employee

Please look at this posting. there is a major issue involved. "Why is a buyer allowed to open a case so early?" https://community.ebay.ca/t5/Seller-Central/Why-is-a-buyer-allowed-to-open-a-case-so-early/m-p/458659#M125175

Buyer not picking up from post office

Hey everyone! I have searched through old posts and sound some answers, but not everything I was looking for. I am now coming to tap into the collective wisdom of the group here. I sent an item, with tracking to a buyer and they attempted delivery on...

Resolved! If registering for MP in US$, what happens to current CDN$/Paypal listings?

I got the "invite" and am setting up for a US$ managed payment. I will be putting all future listings in US$ but currently have CDN$ listings only. What will happed with the payments on those existing listings? Once MP kicks in will the funds be conv...

A very rare customer request!

22 years on eBay and a first time request today! A customer sent me a message asking me to INCREASE the price of my item! Turns out they had a coupon and they couldn't use it unless my price was a dollar more as the coupon had a minumum price. Had a ...

Not worth selling on Ebay any more with this new Payment Management

I have written a few times about Ebay flaws and considering CLASS ACTION LAW SUIT I had mentioned before being top rated seller and it stated on the Canada site but also on other sitesThat meeting the requirements you get final shipping fees charged ...

Resolved! Listing just disappearing

I am in a process to go through my listed inventory in order to clean up some old listed items into my dead pile. Well...to my surprise...some listed items were not anymore (3 out of 150 so far). Please do not give me "have you check in your end item...

Managed Payments - Unable To Add New Chequing Account

I created a new chequing account a couple days ago. Today I spent about 1.5 hours on the phone with customer service trying to figure out how to remove the old account and add the new one. We went through a LOT of different options, but still no luck...

Explain Ebay Seller Shipping Fees

Hello: As I understand it Ebay charges a fee based on the shipping charges. So to take it further if I am a Canadian seller I understand I pay a shipping fee based on the domestic shipping if the buyer is international, I don't pay a fee based on the...

MP selling on .com - can we still buy USPS and FedEx labels?

Will be enrolling soon - sell strictly on .com and purchase the bulk of our labels on .com as we use a cross border service. Will this still function once we switch to MP? Will the currency chosen affect if we are able to?Hope someone currently enrol...

Canadian seller want to sell in us$ with managed payment

I am canadian seller and I want to sell on Ebay.com with US$.It is write on ebay : ''What kind of bank account do I need to accept US dollar payouts?You will need a US dollar denominated chequing account from a Canadian bank. ''Does people know what ...

Update Item Location

Each listing shows the item location, how do I changed that? I updated the "Ship from addresses" in my account but the location on the listings are still showing the old location. Thanks!

Resolved! ebay rejects refund dispute appeal -buyer came back to say got the item after all & wants to pay

Is this for real? ebay denied my appeal over refunding a buyer despite her coming back and saying she did get the item after all. She wants to pay for it for pete's sake! They refunded her same day she got it, yesterday. She's being honest and wants ...

Resolved! did buyer pay shipping?

one of my listings just said "paid-ship now". the buyer is from Chile and ebay xpresspost label costs $131 and it's asking me to purchase the label, is the buyer paying for it or what? is the cost of shipping included in what has been paid to me? I d...

The new payment management from Ebay

Because of their new ridiculous payment policy changes, I will be closing my Ebay account soon. I refuse to give eBAY any info about my personal bank account.

Managed Payments - Sell and receive in USD Dollars, option doesnt work here we go again.....

Got an email this morning that says I can receive ebay.com USD sales to my Canadian USD chequing account: https://pages.ebay.ca/seller-centre/fees-payments/usd-payouts.html BUT..... Because I clicked on the managed payments link in the past (but didn...

New Management Payment looking for info

Finally singed up to this new Ebay management payment and i think already time to leave ebay.I could be wrong but im asking to see if any others have noticed this Upon signing up and i just sold an item $1.50 and $3.00 shipping Now cant see the old w...

DHL tracking not updating in buyer's orders

Hi there,I have run into an issue where DHL tarcking is not updating on orders.I am shipping orders though Shippo and the tracking uploads to ebay fine, but the only info uploaded to ebay is "Tracking number provided". I can see the tracking number t...

Barcode scanner not working for listings

I use the barcode scanner on my iPhone to search items all of the time but when I try to do a listing and scan the barcode it will not except the identical barcode that I just successfully used to search the item.I want to individually list a large l...

question about buyer address

is the buyer address given by ebay same as their paypal address or no? if not how do I know it's a paypal verified address? can't they just edit their shipping address on ebay to something else? I have managed payments btw.

Are telephone numbers no longer required from sellers?

I have just checked, and in my last 7 small packages sent through Paypal, none had a phone number listed. I usually add a 000 000 0000 when I see that, but now I am wondering if buyers are not asked to leave the number.

If a buyer loses their PayPal case how realistic they will win an external chargeback ?

If a buyer loses their PayPal case how realistic they will win an external chargeback with their bank? Thanks

Do you get same amount of listings in a store on .com with a .ca store?

Hey, I noticed you get 10,000 listings for a basic store in select categories like books. If I subscribe on .CA, I am just curious if you get the same amount of listings 10,000 on the .com as well? So you would get a total of 20,000 free listings?

Feedback now allows up to 500 characters. What would you include?

Literally just noticed it earlier as I was leaving a feedback to a buyer. Would you utilize it to make a longer feedback? Just curious. These are my standard feedback:Thank you for your prompt payment. [Item] shipped [date]. Excellent buyer ^_^Thank ...

Shippo and Canada Post NOT WORKING HELP PLEASE

Is anyone actually getting Shippo via Ebay.ca to work with their existing Canada Post Small Business Account? I've tried to follow all the instructions for over an hour. I went to Shippo from Ebay.ca and linked my Ebay.ca account to Shippo. I've adde...

HOW TO END LISTINGS IN BULK?

I'm preparing to leave eBay soon due to their Managed Payments Policy. How do you end your listings in bulk?

My first Managed Payments invitation came today...how long do i really have?

I was 'invited' to enroll in Managed Payments today. If i join by May 18th i will get 20% off FVF's in June. The last line says "Please ensure to complete your registration by May 31st to ensure there are no interruptions to your account " So how lon...

Considering Returning in 2021

Some "old-timers" here may remember me. I left eBay a year ago because (a) costs were getting too high; and (b) sales were getting too low, mostly due to eBay policies that chipped away at my longstanding top seller status. I'm considering -- possibl...

How do you mark questions as already answered to get rid of them?

How do you mark questions as already answered to get rid of them? I have questions that have been answered but the person just sends a thank you or follow up that I don't need to respond to. But it shows in Seller's Hub as still having questions to a...

how do I use shippo???

I just sold a thing, when I click on "print postage" it goes to shippo and Iclick on "view order" and it shows a page with package info and addresses but I dont see any means to create shipping label? the "buy" button is greyed out and cannot be clic...