Seller Central

Filipino Customer Support

Is it just me or is the filipino customer support departments the worst? 99% of the time i get false information and have to inform them of policy along with what they can and can't do. I just had a Ssupport agent try to tell me that i can't mark an ...

Resolved! How would a buyer do a partial return when 2 orders were combined?

A buyer asked me to combine 2 sets of glasses (with 2 different prices) in to one shipment and when she got them she was unhappy with one set. She returned both sets but today said that she was forced to return them both even though one set was fine....

Scammed by buyer

I recently sold and shipped an iPhone 12 Pro to a buyer and the day the package was receive he claims the phone was not in the box. I included some cases and a screen protector. When I asked for more details he said the box was open when he received ...

Resolved! Get rid of "Add item specifics"!!

One of the many, if not the most, annoying things about the website makeover is eBay's insistence on badgering us. For example, as sellers not only can we see fewer items per screen in Active view because of the enlarged size of each entry, we see ev...

Resolved! When was the official year that proof coins in sets, were struck for Canadian coins.

Hi Guys,Can anyone definitively tell me when the first proof set was issued for Canadian coins? I have been told 1973, some say 1967 some say 1935. Help.

defect not removed even tho i follow ebay instruction on how to handle the process

i had two tranaction back in late march that has their tracking stuck at ISC chicago and still not moved.had prefectly good convo and on same page with buyers regarding how we going to to handle the request. one of them i called in cs to ask for advi...

Managed Payments SIN Required

My funds are being held until I update my account details and was told I need to provide my SIN. I was reading and thought the field was optional and thought it was unlawful in Canada for a company to make your provide your SIN. I don't feel too comf...

How to get back to old selling overview?

I saw this morning that I was automatically switch to the new selling overview page and it's not great.Is there any way to switch back to the old selling overview?

Interested in feedback about how my listings look to others.

Just curious if anyone would take a few seconds to view how I'm conducting my listings. I would be interested in any feedback (good or bad) to help me improve. I've been selling since the end of 2019 and have learned lots but I feel like the sales ar...

Canada Post email today about shipping and expectations.

I thought these numbers might be of interest to the usual gang. They want delivery speed – but some are more patient than before69% will shop more often with a retailer that provides fast shipping: however, this is 9% less than last year78% choose re...

Here we go again.... Mississauga /Gateway COVID outbreak

https://www.msn.com/en-ca/news/canada/around-80-workers-self-isolating-amid-covid-19-outbreak-at-mississauga-canada-post-facility/ar-BB1g7bUe?ocid=mailsignout&li=AAggNb9

CRA & Cost of goods sold

In 2020, i sold personal use items on Ebay that were accumlated over years / decades. Eg. clothes were sold as new or used. No longer have the receipts so can I enter an estimated amount of what I paid or current retail price? I paid more for than wh...

why is my ending listings now showing everything i sold as well..??

Just wondering if it is only me, i noticed on the usa boards, some seller's complaining as well.. Normally my ended listings tab only show, auctions that didn't sell, or items i had to end,, now when i check it is showing over 1000 items.. everything...

ONE SOLUTION for "Shipping options USA Not Working/Not showing"

This has been an ongoing problem for years at eBay.ca Canada . . ."Canada Post USA Shipping Rates not working correctly or at all (seemingly)" Even when a parcel is within dimension and weight limits the "Calculate Shipping" doesn't work correctly or...

Ebay steps up dispute without buyer

I am THE SELLER...anyone experienced Ebay buyer dispute being step in without buyer knowledge? Overnight while I was sleeping eBay step up a dispute (item not Arriving)..gave refund (Not an issue). within a 30 minute period. Now My seller peformance ...

Shipped item keeps showing up as waiting shipment

So, I did all my shipping, marked everything as shipped. I go into overview and am informed that I have one item awaiting shipment, so I have a look and sure enough my awaiting shipment still shows the same order as not shipped by catagory but strang...

Payout failed !!!!!!

hello everyone , i had an issue with my payouts , all of them giving me payout failed , i did check with ebay and as they said everything seems normal so they reffer me to my bank .... i did call my bank and same answer everything seems normal becaus...

Buyer Bought Item, I Have Not Yet Updated on ebay My Payment/Bank Info

Hi there! So it was a few months ago(?) that ebay sent out that notice that payment would no longer go to Paypal and you had to enter banking information for direct deposit. I have been preoccupied with University work and have not yet had a chance t...

Resolved! Is This A Valid Address?

I've never had an address like this before from a buyer. Is this legit? (The 9's represent numeric values, so this is a not the actual PO Box or KX#). I'm not sure what the KX# represents...PO Box 99999 KX 999 999RPO Columbia SquareNew Westminster, B...

is the shipping calculator correct?

I'm using "calculate shipping" on the revise my listing page, and its showing crazy costs for shipping to N and S America, like hundreds of dollars for expresspost internationally. meanwhile for United states it's showing blank. this can't be right. ...

eBay Postage Labels

Resolved! My Old Ebay Turbo Lister2 Files...

I know I'm way late to the party here, but I have hundreds of listings of old Turbo Lister 2 listings saved on my computer. Since that wonder of a program is long gone, is there any way I can turn those TLB and IMB files into new listings? The SixBit...

Anyone else having problems with items being marked as SHIPPED?

I click on each sale one at a time to mark Shipped, it says ITEM MARKED AS SHIPPED but on some sales it doesn't show the symbol. I have received two reminders to ship (which was done days ago). Anyone else or any suggestions. Thanks.

A SCAM BUYER

WARNING: RED ALERT. THIS MEMBER WILL SAY THE CARD HE/SHE GETS IS NOT AS DESCRIBED. YOU AS THE SELLER WILL HAVE TO PAY FOR RETURN SHIPPING COSTS TO GET YOUR MONEY BACK FROM EBAY. THE COST IS VERY HIGH AND BASICALLY YOU WILL LOSE MONEY FOR THE PRICE OF...

eBay's shipping rates for Small Packet USA are wrong

The new shipping option offered by eBay works quite well except in one area in my experience: Small Packet USA. I used it to send an item (19 x 15 x 6 cm, 245 g) for which the Canada Post counter price is $9.48. The eBay price was $9.83 and claimed a...

Are we not able to switch to the Classic View Page anymore?

I have always been able to switch to the Classic View Page. I really don't like the Seller Hub. Takes me multiple clicks to get anywhere. There was always a link at the top right to switch back to the classic view. First time yesterday that it has di...

cannot finalize my first attempt to sell an item

Managed Payments - Is This Option Available?

Is it possible to have Canadian funds go to my Canadian Bank account and US funds go to Paypal? Thanks!

How to snap ship without buyer's phone number?

After the ebay payout system was revised, the menu doesn't show phone numbers any more. Canadapost's snapship requires a phone numberof the reciever. The Canadapost's small business discounts does appear to be better than ebay's builtin shipping tool...

Resolved! How do I transfer money from my bank account to PayPal?

i have to sign up for MP this week. I’ve never needed to transfer money to my PayPal account and may need to in the future. How do I transfer $$ from my bank to my account in PayPal?Thanks!