Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

CP Doesn't take responsibility for lost Parcel

Hello everyone ,I'm seeking help after CP shut me dawn after Service Ticket. On August 02/2021 I sent Parcel from Ontario to Ontario.The Parcel value $ CDN 1000Weight 18lb Insurance , Delivery Confirmation, Signature req. all paid with shipping $ CDN...

Has anyone else noticed very slow sales over the last month and a bit?

I have two ebay sites Westcoastart2 (sells art listed mostly on ebay.ca)andAvionsunantiques (sells antiques, listed mostly on ebay.com with some on ebay .ca). With Avionsunantiques most listings are Good Until Sold, with some unreseved auctions start...

Show USPS for US shipping?

I've decided to try out ChitChatexpress for shipping. As a Canadian seller can I make USPS show up in the shipping selection so it shows the nice low USPS prices?

Sale drops since begining 2021, euh....? Worst year since 2011

Resolved! How to ask for payment

An item that was supposed to be delivered by Canada Post at the beginning of October has finally being delivered (tracking shows delivered yesterday, Nov. 5th) after I refunded the buyer and the person being uncooperative with Canada Post when I open...

Resolved! New store settings

I am finding that my store settings have changed and are much more difficult to find items. The catergories used to be on a list on the left hand side, now you have to click on category settings and they are in much smaller font and along the top. I ...

No one request total for combined shipping

I switched from a free shipping model to a shipping cost and offering discounts on combined shipping model but i got this problem since then, literally no one request total. Just wonder how would you deal with it? I'm tired of refunds and to calculat...

Resolved! UPS (my first AND LAST experience with them. ever)

Just thought I should scream into the void here and hopefully someone else will be spared the missery of trying to do business with UPS (canada).I've been selling on eBay for 18 years. Always use Canada Post, in recent times especially beause of thei...

Reduction of Free Insertion Listings - Not a good for the Seller

It seems Ebay has decided to cancel the 100,000 free insertion listings as of December 30th 2021. This is a bad idea by Ebay. With the reduction this will mean for sellers that there will be significant increase of cost of selling on Ebay. With Ebays...

Shortened feedback time from 90 days to 60

I'm not sure if any other eBay sellers have expierienced this however I sold an item to a buyer in the Czech Republic where the buyer chose to have the item shipped surface from Canada. Due to not only the time it takes in the surface shipping but al...

ZIF Promotion?

OK this just showed up in my Hub Promotion box.....(on both my active selling accounts) A couple of odd things...... First, what is ZIF? So a Google search reveals this is a term used on .uk for Zero Insertion Fee. Second, unlike every other promo ev...

extended

https://community.ebay.ca/t5/Announcements/Zero-Insertion-Fee-promotion-extension/ba-p/469174

Set a listing to cancel after a month?

With the end of free listings promo and now that i have only 200 free listings, i plan to cancel many of my scheduled listings and also active ones. I don't wanna upgrade to a store, not right now at least. I will just cancel all my cheapest items I ...

Understanding the VeRO Infringement Policy

I had a new listing removed this morning for this item, for this reason:My own photo, and it's products in my own personal makeup collection:185124593440 - New MAKE UP FOR EVER Hydra Booster Primer Lot of 3 Step 1 Mini 5ml / .16 fl ozReason:Your list...

New Auto-Pay on eBay Beta Testing

This was recently posted on dot com. Now in Beta testing for limited buyers. When it will arrive officially on dot ca is anyone's guess. https://community.ebay.com/t5/Buying/Auto-Pay-if-offer-is-accepted-NO-EBAY-I-wanted-combined-shipping/td-p/324152...

Total Ebay seller fees on small items now reaching 16.5%. Yeah, leaving paypal was a joy...

THE BELOW ARE ALL THE CHARGES ON A $115.00 SALE. 16.5% Rate for US $0.00 - US $7,500.0012.55% Special promotionUS $1.77 International FeeCharged because the delivery address is in United States. Final amount: US $140.980.4%-US $0.56 Item fee total-US...

why am I required to "Send Invoice" on recent sales

Hello, I've been using eBay Canada since this Summer, and recently sold my 23'rd and 24th items, and both buyers were unable to pay for item unless I performed the action of "send invoice" the items have sold so I can no longer view Canada post's rat...

CanadaPost Xpresspost USA is slow and inaccurate (just a downright lie tbh)

Was hoping to get some items to customers before Halloween. So I decided to use Xpresspost USA from Canada Post. According to their info page: Projected arrival date (business days)2–3 https://www.canadapost-postescanada.ca/cpc/en/personal/sending/pa...

HST on transactions

Heads up sellers!Just got off the phone with an EBay employee, and no answer to my question.Excample: I made a (sale) transaction, on which EBay charged me a fee of $4.00 total.Then added 13% HST, which should be $0.52, but surprise, surprise, their ...

Promoting Listings - Is it Worth the Cost?

Some of my listings need more visibility. I can't believe the low listing views these days. It's really bad, and I figure they're just low demand. But then I see items like mine that sold by other sellers... and for more! Why? Obviously the dreaded s...

eBay SUCKS

They will REFUND INSTANTLY and ignor a resposible seller. They allow a buyer to complain about receiving an item "NOT AS ADVERTISED", refund the buyer completly without so much as a call to discuss, and I am the BAD GUY.THEN THE BUYER SELLS the item ...

What is the threshold for import charges $20. or has that changed

Just wondering what is the threshold before we get dinged when purchasing an item on ebay. Used to be $20.00. Now its what.Thank you.

Why do I keep getting redirected to ebay.com? (Canadian Seller)

I am Canadian. I am confused by Ebay.com VS Ebay.ca and I don't mean in the classic "which site do I sell on?" sense. Here's a scenario: I log in to Ebay.caI go to Sellers dashboard.I then search for a product... I find one like mine and I click "Sel...

New Shipping Badge

So I just received an e-mail from eBay saying they are offering a New Shipping Badge. I really don't think it is worth bothering with. Like how can you guarantee item to arrive within 4 business days to your buyer. So to be eligible you need to:1. Of...

Can You Get Both a Late Shipment & OOS Defects on the Same Transaction?

I sold an item that I misplaced and offered to send my buyer two alternatives as replacements. I waited two days, and sent a follow-up message, and waited another day, and did not hear back. She's a zero feedback/one-time buyer, and they typically te...

Can't list items "Looks like something's wrong. Please try again."

I have not been able to list items on Ebay.ca, can't get past the initial stage of picking the category to list in, I'm getting the following message : "Looks like something's wrong. Please try again." Yes, I cleared cookies, cache, tried all browser...

UpDate on my Jinxed item

I posted the beginning of the month about an item I had sold. First I had 3 non paying buyers then finally sold it (even had a bit of a bidding war) & got paid. It was over $100 USD so was sent with tracking & it was delivered on Oct 4th. Same day I ...

HOW WOULD YOU DEAL WITH A BLOCKED BIDDER THAT USED ANOTHER I.D TO PURCHASE AN ITEM?

tyler@ebay I sold a very expensive photograph today and when I sent an invoice I recognized the name and address. I blocked them less than 6 months ago for non payment ( I had opened a unpaid item depute against them). The buyer used a different I.D ...

The saga continues, still no packages!

An update on my "strange situation" post. I get an email today saying my package could not be delivered because I was not home. It was sent at 11 44 a.m. it was only 10 50 a.m.here! No one rang my doorbell. I was given a tracking number which doesn't...

Will ebay ever stop selling bootlegs?

Someone shared a link of a bootleg DVD of Squid Game, a popular Netflix show right now. If you search "Squid Game DVD" or "Squid Game Blu ray", you will be able to see a good amount of the bootleg items. How many people don't know these are bootlegs ...